San Diego, CA ***** 619-***-**** adyvaq@r.postjobfree.com

SCOTT MACDONALD

** **** ***** ** ********** supply. All aspects from warehousing to branch managing. High effective at selling to customers of all of their electrical needs. PROFESSIONAL

SUMMARY

SKILLS ● Proactive and Focused

● Regulatory Compliance

● Work Prioritization

● Customer Transactions

● Shift Scheduling

Employee Training

Oversight

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● Customer Service

● Customer Inquiries

Branch Operations

Management

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● Interviewing and Hiring

Maintaining Clean Work

Areas

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● Sales Support

Staff Recruitment and

Hiring

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Customer and Vendor

Relations

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● Team Supervision

● Phone Inquiries

Bank Transaction

Processing

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● Acquiring New Customers

● Hiring and Terminations

Purchasing all material for

stock and customer needs

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BRANCH MANAGER/OPERATIONS MANAGER 12/2020 to Current City Electric Supply, San Diego, CA

SENIOR INSIDES REPRESENTATIVE 10/2020 to 12/2020

Wesco, San Diego, CA

WORK HISTORY

● Trained employees on proper procedures and strategies to improve productivity.

● Maintained scheduling for main branch to keep shifts appropriately staffed. Increased client and supplier satisfaction by solving complex issues with efficient resolutions.

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● Maintained branch files for major accounts, investments and employees.

● Maintained friendly and professional customer interactions.

● Gathered and reviewed customer feedback to improve operations.

● Answered Sales call, waited on counter customers.

● Purchased all material for stock and customers orders.

● Received all material into the warehouse and also put all material away.

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● Answered customers' questions regarding products, prices and availability.

● Managed friendly and professional customer interactions. Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

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Determined needs, delivered solutions and overcame objections through consultative selling skills.

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INSIDE SALES REPRESENTATIVE 08/2018 to 06/2020

OneSource Distributors, San Diego, CA

ASSISTANT MANAGER 04/2013 to 07/2018

Cooper Electric Supply, Secaucus, NJ

BRANCH MANAGER 11/2005 to 04/2013

Cooper Electric Supply, Jersey City, NJ

ASSISTANT MANAGER 06/2000 to 11/2005

Cooper Electric Supply, Paterson, NJ

● Created and updated customer accounts with relevant information.

● Answered customers' questions regarding products, prices and availability.

● Managed friendly and professional customer interactions. Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

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Determined needs, delivered solutions and overcame objections through consultative selling skills.

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Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.

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● Created and updated customer accounts with relevant information.

● Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Helped with planning schedules and delegating assignments to meet coverage and service demands.

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Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

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Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

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Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

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Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

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● Maintained friendly and professional customer interactions.

● Assessed employee performance and developed improvement plans. Met deadlines by proactively managing individual and team tasks and streamlining processes.

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● Engaged employees in business processes with positive motivational techniques. Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.

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Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.

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● Gathered and reviewed customer feedback to improve operations.

● Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Helped with planning schedules and delegating assignments to meet coverage and service demands.

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Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

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● Completed regular inventory counts to verify stock levels, address discrepancies and INSIDE SALES REPRESENTATIVE 08/1996 to 06/2000

Cooper Electric Supply, Paterson, NJ

COUNTER MANAGER 04/1990 to 08/1996

Cooper Electric Supply Company, Middletown, NJ

COUNTER SALES REPRESENTATIVE 12/1987 to 04/1990

Cooper Electric Supply, Linden, NJ

forecast future needs.

● Answered customers' questions regarding products, prices and availability.

● Managed friendly and professional customer interactions. Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

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Determined needs, delivered solutions and overcame objections through consultative selling skills.

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● Created and updated customer accounts with relevant information.

● Operated cash register to accurately complete customer financial transactions. Organized sale events and created eye-catching product displays to attract customers to sales counter.

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Trained, coached and motivated seven-person team to achieve personal productivity and company goals and objectives.

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● Trained team members in successful strategies to meet operational and sales targets. Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.

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Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.

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Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

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Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

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● Welcomed customers and offered immediate assistance in line with business policies.

● Restocked, rotated and visually merchandised products for maximum sales.

● Maintained clean, organized and professional counter space with continuous upkeep. Documented orders in computer system with general conditions and special customer requirements.

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● Answered telephone calls to offer information and promote business products.

● Finalized sales by completing payments and required paperwork. Roselle Park High School, Roselle Park, NJ

High School Diploma, 06/1979

EDUCATION

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