Customer Service Event Coordinator

ALLEN WRIGHT

adyv93@r.postjobfree.com 415-***-**** Las Vegas, NV 89117

OBJECTIVE

To obtain a next level position as I know what A1 service is all about and i have the experience and excellent customer service skills, and know all about how to treat a guest. i have over 10 years of experience doing it all around the world.

SUMMARY

Offering over 10 years' hands-on experience in Manager Level GM Level. Successful in creating event timelines, coordinating vendors and proactively resolving potential problems for seamless event execution. Excited to bring creativity, relationship building skills and strong time did you getmanagement skills to growing event planning company.

Skilled Working on the Level as a GM/Manager with UK Carnival this is offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

QUALIFICATIONS

Offering over ten years of hands-on experience in a Manager role. Successful in problem-solving,teambuilding abilities, consistently empowering employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking in developing opportunities to improve day-today operations and bottom-line profits. Excited to bring creativity, relationship building skills and strong time management to a workplace. I’m an enthusiastic individual with superior skills in working in both team-based and independent capacities. Bring strong work ethic and excellent organizational skills to any setting. Ready to begin a new challenge creating a successful team. Self-motivated leader that can work independently on projects, as well as a team player working together towards a common goal. Adapts quickly to new systems and information and possesses excellent multitasking, troubleshooting and problem solving skills.

Dedicated to providing the highest standard of quality & fulfillment to a wide range of clients.

SKILLS

•Guest relations

•Transportation and logistics coordination

•Contract negotiations and administration

•Time management

•Records management

•Customer service-driven

•Budget Management

•Monitoring events planning trends

EXPERIENCE

Event and Venue Talent Manager Sound Bite Production Las Vegas 09/2019 - Currently

• Paid and settled vendors, venues, staff, and contracted services.

• Selected event materials that aligned with clients' requests and vision.

• Attended and participated in industry events.

• Trained current employees on additional job positions to maintain coverage of roles at all times.

• Assigned tasks to associates to fit skill levels and maximize team performance

Entertainment Event Manager UK Carnival - SouthHampton, UK 11/2010 - Currenty

• Organized various shows, VIP gatherings and on-board parties

• Worked with choreographers, entertainers, crew, and Director in technical

planning of the ship's entertainment and activity program

• Hosted events and shows, directed passengers in daily events

• Oversaw passenger recreation, developed entertainment programs

• Supervised weekly activities and special themed events

• Ensured efficient operation of all aspects of the entertainment department

• Maintained consistently high standards and passenger satisfaction

• Prepared and distributed materials related to ship events including flyers,

brochures, and wrote and announced on-board advertisements.

•Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.

•Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.

•Paid and settled vendors, venues, staff, and contracted services.

•Organized venues, budgets, guest lists, catering and event timelines.

•Maintained close communication with clients to mitigate service issues.

•Organized corporate luncheons, dinners, conferences and special events.

•Managed daily operations, including supervising multiple team members across 11 Ships in the felt.

Tech /Coordinator's Assistant Uk Carnival Cruise Lines - SouthHampton, UK 02/2015 - 11/2020

Senior Audio Visual Technician /Event Technology Specialist I SouthHampton, UK 02/2017 - 11/2020

• Senior audiovisual technician at PSAV properties ranging from boutique five star to large convention style hotels, events & festivals

• Promoted to ETS I in April 2019 as the region’s leading audio engineering specialist. Fine line Events and Services. (Napa California)

• Worked as A1 or V1 as well as a lead for artists relations on many large events with fortune 500 companies and other high profile clients including eBay, Microsoft, Pfizer, Tiffany’s, Super Bowl Franchise, Google, Facebook, Levi’s Stadium YouTube, GE, Starwood. Etc.

• Provide outstanding customer service and technical deployment in these high end, high profile locations.

• Primary individual responsible for setting-up, operating, and striking advanced level A/V equipment.

• Set-up and make sure presentations and all event technology is working properly on events.

• Lead and train other technicians on the floor, assuring proper set-up of AV equipment, and that standards are being met.

• Frequently interact with clients to assure that their needs are being met; often providing on the spot execution of solutions.

• Upsell A/V equipment to clients as needed, and update Helios cover sheet entry system with changes

Human Resources Event Coordinator Manager Neon Vibes - San Francisco, CA 03/2017 - 12/2021

•Planned and executed Team Member Services events

•Administered service recognition/anniversary programs

•Assisted with applicant screening, background checks, new hire orientation

•Daily administration and core HR functions and departmental activities

•Completed employee evaluations, maintained employment file

•Understood and actively participated in Environmental, Health & Safety responsibilities by following policy, procedures and training.

Event Coordinator YMCA - Orlando, FL 02/2014 - 10/2016

•Planned, organized, and executed promotional School events.

•Scheduled and booked reservations, managed transportation and secured venues for events with up to 200 participants.

•Provided logistics management and event planning for large-scale corporate events.

•Collaborated with sponsors and hosts to promote events.

•Managed event logistics for large-scale corporate events.

•Coordinated vendors, timelines and budgets for events.

•Organized venues, budgets, guest lists, catering and event timelines.

•Managed client correspondence, record tracking, conference and event logistics.

•Maintained good customer relationships by maintaining contact via email and conference calls.

•Selected décor and event materials fitting clients' requests and vision.

EDUDATION AND TRAINING

University of South Carolina - Aiken Aiken, SC

Bachelor of Science: Computer And Information Sciences

•Minor in Science/Psychology

•Minor in Sociology with Human Services

•3.22 GPA

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