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Customer Service Human Resources

Location:
Las Vegas, NV
Salary:
22.00 hr
Posted:
August 13, 2023

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Resume:

Omar Nunez **** N. Nellis Blvd #* Las Vegas, Nv **115 702-***-**** adyv8v@r.postjobfree.com

Professional Profile

Business professional with a strong background in finance; Exceptional ability to understand business needs in all aspects of accounting including payroll and financial reporting. Define demanding business requirements by working vigorously with senior management, customers, vendors, and other staff to effectively meet our objectives

Key Strengths and Expertise

Administer all modules of accounting – A/P, A/R, G/L, account analysis, trial balance, data entry, etc.

Excellent knowledge of payroll principles and practices with acknowledgement in human resources

Deploy excellent collections skills to ensure minimal delinquency and assist sales in account screening process.

Well versed in MAS200, QuickBooks, Platinum, PeopleSoft, Oracle, Peachtree, Paychex, and ADP

Hands on experience with all Microsoft systems: Excel, Word, Outlook; moderate with PowerPoint

Professional Experience

Sitel – Everlast/Las Vegas, NV May 2021-Jul 2023 Customer Service Representative

*First point of contact for an auto insurance call center filing auto claims, and working with 3rd party entities

*Troubleshot and resolved complex customer issues while under high pressure and critical situations.

*Demonstrated exceptional customer service by providing timely resolutions and proper documentation of every claim

*Constantly met or exceeded daily/weekly/monthly goals, worked extensively with management and other adjusters

Water Wings/Las Vegas, NV Jun 2021-May 2022 Janitor/Custodian

*Oversight of family aquatic center during non-operational hours including building and pool maintenance

*Working with Aquatics Manager to maintain and adhere all swimming pool standards as required by Dept of Public Health

*Maintain and clean facility, dressing rooms, showers, office, and lobby including windows.

*Utilization of various equipment to clean and maintain swimming pool and facility in a safe environment

Amazon/Las Vegas, NV Apr 2020-May 2021 Shipping & Receiving/Production Clerk

*Order packer/Ensured all products to be packed and shipped were of the utmost quality and damages were reported.

*Gather products for order fulfillment and provided supervisors with adequate stock level maintenance

*Stack and pile goods into their correct container and prepare them for shipment using diverse kinds of equipment

*Attention to detail/team work abilities/worked standing up for long periods of time with speed and accuracy.

Uber Ridesharing Company/Los Angeles, CA Dec 2017-Mar 2020 Ridesharing Driver and Uber Food Delivery Driver

*Provided transportation for individuals with rideshare needs through phone application and website

*Each journey is rated by both the rider and the driver on a scale of 1 to 5 depending on the experience my rating is 4.97

*Uber eats provides meal delivery from participating restaurants within 30 minutes which I also participated

*Smooth navigator to drive the streets of Los Angeles, work well under pressure to make punctual drop offs and deliveries

Dole Fresh Vegetables/Salinas, CA Sep 2015-Nov. 2017 Accounts Payable Specialist/Customer Service

*Process and review grower payment requests and submit to treasury – Prepare advance requests

*Set up grower accounts in mainframe/JD Edwards & Famous Programs, approve and code grower invoices

*Participate in business related projects including researching and contributing to the completion of projects requested by management/ability to interface with all levels of management

*Perform ad hoc analysis and tasks as requested

Watsonville Senior Center/Watsonville, CA Jul. 2006-Aug. 2015 Operations and Maintenance Assistant

*Conducted various office administration and operational tasks for a senior citizen social & service center

*Managed all janitorial tasks in and around the premises.

*Contributed significantly in the QuickBooks set up process and transition from an existing manual process.

*Coordinated support & customer service to our patrons in the rental of the premises for special events, business meetings, and educational courses. Assisted in the “meals on wheels” program and housing referrals for seniors.

*Administered and facilitated all financial reporting for our board of directors and CPA, assisted director in the grant application process, bank reconciliations, phones, etc.

Weyerhauser Company/Salinas, CA Mar. 2002 - Jul. 2006 Accounting Specialist

*Managed all of A/R & A/P as everything was processed on a corporate level/ensured everything was processed locally

*Actively worked with Controller and Corporate Accountant on daily corrugated box accounting needs

*Assisted in processing local (production) payroll for 280 employees on a PeopleSoft system.

*Heavily involved with month end procedures, inventory counts, journal entries, reconciled suspense accounts, etc.

*Misc. projects working with Accountants and Payroll and distributed daily production reports.

Professional Development and Education

2004 Hartnell College/Salinas, CA Prerequisite courses to transfer to a 4-year University

1987 National Technical Schools/Los Angeles, CA Certification in Automated Office Admin in Accounting



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