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Social Media Customer Service

Location:
Clifton, NJ
Posted:
August 13, 2023

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Resume:

Work Experience Highlights

Email: adyv8j@r.postjobfree.com Phone: 908-***-**** Portfolio: https://emanwasef.com Instagram: @em.gram Linkedin: https://www.linkedin.com/emanwasef95 Eman Wasef

Researched industry trends and evaluated brands to boost social media engagement startups by 30%. Analyzed and reported social media channel progress for multiple clients. Collaborated with editors focusing on planned storyboards for different social media platforms. Pitched and produced content and illustrations with design programs such as Adobe Suite and Canva. Managed the overarching brand strategy and storytelling for Instagram, Facebook, TikTok, YouTube, and Pinterest. Reported content performance and social media insights to clients. Developed content, campaigns, grid posts, stories, reels & videos. Work closely with Creative Teams and Marketing to ensure a comprehensive calendar is adhered to and constantly evolves. Created and managed a social calendar in collaboration with editorial, and video teams. Developed many editorial pieces including newsletters, emails, articles, Instagram posts, and other social media content. Supported the organization directors in establishing a campaign that increased social media engagement by 60%. Created illustrations and visual boards for brochures, murals, t-shirts, buttons, stickers, and other merchandise for events, team members and

Gained relationships internally with the piercing team, customer service, and creative team to ensure a smooth and effective flow of information and resolution of issues.

Pitched creative concepts directly to the founder, and develop ideas that fit within the provided budgets and strategic objectives.

Boosted up social media engagement by 70% reaching 10k followers on Instagram alone. Established an audience for weekly guest speakers boosting the organization's follower engagement Managed social media pages and create content on a day-to-day base for the organization's Instagram and Facebook. Partnered with other social media team members on all community management and aspects of social channels and Facebook groups, also made the daily recommendations for new ideas with the creative team. Brainstormed new ideas and plan story rollout strategies. Worked alongside the creative directors on complex projects to illustrate and photograph content. Illustrated a number of articles and front covers for The Green Economy Digital Magazine and newsletter. Worked alongside the editor-in-chief and the head writer to create storyboards to showcase their visions weekly. Followed closely with editorial stakeholders to roll out monthly cover stories and features across social platforms. Freelance Illustrator / Content Creation Freelance New York, NY May 2017 Present Illustrator/Content Creator MALIKAH.org New York, NY Sep. 2017 - Nov.2021 Social Media Lead WOMENS CHOICE BY MAYSHAD New York, NY Jan. 2020 - Nov.2020 Editorial Illustrator The Green Economy Princeton NJ Sep.17 - Feb 2018 Education

Montclair State University,

Bachelors of Fine Arts focus in Illustration

Sep 2013 - May 2017

New Jersey Institute of Technology,

Bachelors of Science focus in Digital Marketing

Jan 2020 - Nov 2022

Certifications

Introduction to Social Media Marketing

Coursera 2021

Social Media Management

Coursera 2021

Digital & Twitter Strategy

Twitter Flight School

Social Media Marketing

Hootsuite Academy

SEO

HubSpot Academy

Work Experience

Email: adyv8j@r.postjobfree.com Phone: 908-***-**** Portfolio: https://emanwasef.com Instagram: @em.gram. Linkedin: https://www.linkedin.com/emanwasef95 Creating lesson plans, and implementing different art standards and objectives. Helped in selecting art supplies for each lesson. Teaching students K-8 art techniques, and conducting group activities, impacted classes by using different art methods. Assisting art teachers with the school curriculum, serving around 540 students meeting each student once per week for 35-45 minutes.

Communicated with students, teachers, and parents on a daily basis. Worked alongside multiple luxury brands to help boost their products. Understood face shape, color, texture, and undertones. Socialized with clients to figure out their wants and needs. Stayed up to date with new products from skincare, fragrance, and beauty. Studied skincare and cosmetics pairing.

Created and designed content for the store manager, and posted new products and sale items daily. Brainstormed content with the beauty team and luxury brands to create events in-store. Stayed up to date with online social clients, conversed, and engaged on Instagram and Facebook. Engaged with customers with their last shopping needs. Check out their items, up-sold alongside luxury products that would match their finds. Added clients and new customers to the system.

Helped clients with damaged goods, and established a connection. Conversed with customers about upcoming promotions, sales, and what is new in the store. Art Assistant Elizabeth Public Schools Elizabeth, NJ Dec 2019 - Oct 21 Beauty Advisor/ Store Social Media Manager Sephora Elizabeth, NJ July. 2018 - Dec.2019 Cashier Coach New York Outlet Elizabeth, NJ March. 2016 - July.2018 Skills

Editorial Illustrating • Sketching, Figure Drawing., Digital Painting, Figure Drawing, Color Theory, Mixed Media. Digital Marketing • Google Analytics, Content Marketing, Customer Relationship Management, Social Media Marketing Photography Digital & Film • Photo Editing

• Procreate • Photoshop • Lightroom • Adobe Premiere Rush Social Media - Instagram, Facebook, Pinterest, Tiktok Hootsuite, Google, Linkedin, WordPress, Hubspot

• Canva, Unfold, Vixer, CapCut, Adobe Creative Cloud Express., Instagram Reels, Tiktok Videos. Fluent in Arabic

Technology • Microsoft Suite - Powerpoint, Excel, Word, teams Google Suite - Docs, Sheets, Slides.



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