***** ******** ****

San Antonio, TX *****

Cell: 210-***-****

Email: adyv7p@r.postjobfree.com

Professional Summary

Well-qualified and results oriented professional with experience in P&C Testing and project delivery.

I have over 3 years of experience planning, developing, and executing process improvements through traditional Waterfall & Agile Frameworks, QA testing methodologies, and change management.

Highly-skilled in Agile project planning, initiating, scheduling, and monitoring business requirements.

Skills & Abilities

Training & Mentoring

Business Process Management

Agile Mindset, Methodologies & Frameworks

Agile Project Management

Waterfall Project Management

Elicitation & Collaboration

Data Analysis & Reporting

Backlog Prioritization & Refinement

Business Value Proposition

Elicitation & Collaboration

P&C Auto & Property

Change Management

Supervisor / Management

Education

Bachelor of Business Administration Degree - Incarnate Word University 2009

Experience

QA Lead USAA September 2015 – present

Managing, assessing and prioritizing work features, defects, etc.

Eliciting, creating, owning and maintaining a prioritized work backlog(s) based on a balance of investment and business value for a single work stream on Agile project level teams.

Leading, managing, or orchestrating activities towards the development and completion of business deliverables to include validating investments and eliciting and documenting business requirements for Agile projects.

Coordinating with appropriate stakeholders, program/project sponsors, and communication partners to help ensure successful product and initiative implementation.

Assisting business partners in developing and vetting features at the agile program level, creating user stories, tasks, and acceptance criteria for the project increment (PI) in RTC at the Agile execution team level.

Collaborating with Development/ Business partners to answer questions, developing test strategies and acceptance criteria, while assisting with test execution, defect prioritization, and resolution.

Primary liaison for Test Environment access, training, and coordinating established partnership with IT

Security to best manage resource utilization, including, but not limited to Security Role Ownership, Test Accessibility Requests, Test Environment Accessibility, and PROD QA Environment Accessibility & Validation.

Serving as a coach, mentor, and on-the-job trainer for other team members on project management, business rules analysis and development, product development, and service delivery.

Primary liaison for Change Management planning and aligning associated deliverables while ensuring QA is prepared to thoroughly test the changes being implemented by the project.

Developing and sharing best in practice solutions to project challenges with the Auto Core Teams, Property Teams, CoSA(s), and other line(s) of business (LOB) goals.

QA Monthly Release Lead

Coordinating with all P&C Auto testing teams to insure all software changes are tested thoroughly prior to implementation during HOST and UI release weeks while providing accurate and concise reports to Development/ Business partners

Member solution specialist FFIS/ Enterprise Fulfillment (back office) USAA JUNE 2013 – SEPTEMBER 2015

Top-performing Member Solutions Specialist consistently meeting performance and customer expectations.

Working member mail addressing issues regarding-

State reporting

Auto/Home/VPP/Umbrella policies

Non-Payment Cancellations

Code 1 validations

Supported click to chat / email channels when business need existed.

Member Relationship Specialist II / Member Solution Specialist flood dept. AGENCY January 2011 – JUNE 2013

Top-performing Member Solutions Specialist

consistently met sales and revenue goals

consistently exceeded customer and performance expectations

Member Service Representative / Regional Service May 2009 – January 2011

Top-performing MSR

consistently met sales and revenue goals

consistently exceeded customer and performance expectations

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