Customer Service Office Assistant
Resume:
TRICIA PAIGE
Burlington, Iowa 52601
M: 319-***-****
*********@*******.***
*************@*****.***
PERSONAL CHARACTERISTICS
Energetic, results-orientated, team player eager to bring strong administrative skills to a growing company who needs top-level support
Skilled at written and verbal communications with a customer focus
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success
CORE QUALIFICATIONS
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Type 45 WPM
Filing and records management
Telephone skills
Customer service
Data entry
EXPERIENCE/EMPLOYMENT
Office Assistant, MFS Mutual Insurance Company, Burlington, IA 52601
October 2012 to May 2016
Answer telephone
Send billing to customers
Fax, scan and/or copy policies to agent; add to company’s website
Prepare anniversary policies for insured
Prepare three year anniversaries for agents
Cashier/Stocker, Dollar Tree, West Burlington, IA 52655
November 2006 to October 2007
Stocked shelves
Handled cash, check, credit and automatic transactions with 100% accuracy
Greeted customers upon entrance
Desk Clerk, Comfort Inn, Burlington, IA 52601
2001 to October 2002
Greeted customers upon entrance
Handled cash, check, credit and automatic transactions with 100% accuracy
Assisted telephone customers regarding hotel inquiries
Followed up with courtesy calls to hotel guests
EDUCATION
Burlington Community High School, Burlington, Iowa Diploma May 1988
Southeastern Community College, West Burlington, Iowa
Degree: Associate of Applied Science as an Administrative Office Assistant, May 2014
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