Client Services Administrative Assistant
Resume:
Rebecca Thompson
Trenton, NJ 08618
adyv3h@r.postjobfree.com
O B J E C T I V E
Over ten years of experience providing courteous and steadfast executions within various client-facing environments. Very self-motivated individual with great listening skills and a solid work ethic. Excellent verbal and written communication skills. Seeking a long-term position within a company that will mutually benefit from all skills and experiences acquired.
E X P E R I E N C E
March 2023_Currently
Horizon Disposal Services, Office Manager/ Client Services Representative, Trenton, NJ
Heavy correspondence to voicemails of potential service orders from both current and new clients. Answers a heavy volume of incoming calls, arranging daily business accommodations between dispatch department and clients, entering accurate billing data, preparing all invoices for every client/service ticket, assisting sales reps with industry related questions, location of service, and pricing. Assists the accounting dept with any invoicing issues and inquiries, prepares an extensive volume of leads for sales leads, creating excel documents with customer service agreements for new customers. Being a Liaison between sales representatives and clients, executing credit applications for large businesses and construction contractors as means of payment for various services to be rendered, Manually processing all credit card transactions, Purchase Order numbers and EFT system check by phone. Preparing all hand-written manifest paperwork forms for all non-friable and friable materials.
August 2022_March 2023
Vertical Screen, Inc., Client Services Representative (Remote worker), Mount Laurel, NJ
Provided client support and troubleshooting in a non-technical environment. Responded to internal and external user requests for service and determined nature and extent of support needed. Responded to problematic calls over the phone or via e-mail and set up customs and revisits for clients. Single handedly responsible for handling all incoming e-mails and calls; Some which were forwarded to the appropriate department outside of Client Services. Successfully Investigated issues to determine the proper department for resolution. Upheld all corporate security policies and procedures. Ensured that daily activities supported safeguarding of client and corporate data and resources. Reported any security concerns to the security team.
August 2015_August 2022
Vertical Screen, Inc., HR Researcher (Remote worker), Mount Laurel, NJ
Vertical Screen is one of the world's leading applicant screening firms. They serve the largest and most respected organizations, institutions, corporations, and government entities worldwide. Duties included verifying educational and employment history. Conducted a high volume of reference interviews daily. Investigated criminal, credit and motor vehicle history with unanimously praised levels of accuracy. Maintained confidential information and followed all procedures for implementing pre-employment processing. Met and superseded many pre-established production goals and deadlines.
October 2010_August 2015
Genesis Securities & Trading, Administrative Assistant, New York, NY
Downtown Taiwanese trading company in which I provided administrative and secretarial assistance. Utilized MS Word to prepare a variety of correspondences. Performed daily data entry to update customer accounts and inventory data.
Recorded A/R and A/P for bookkeeping functions. Processed incoming telephone calls and maintained management calendar.
E D U C A T I O N
Strayer University_9/2009 - 6/2012 Bachelor of Science in Criminal Justice
Haverford Senior High School_09/1998 - 06/2002 High School Diploma
S K I L L S
Microsoft Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Microsoft Teams, Nextiva, VTM, Encore, Bamboo Rose, Adobe Acrobat, Fiery X12 Spooler, Xerox Versant 180 Press, Certified in I-9, E-Verify and FCRA compliance protocols.
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