Customer Service Area
Resume:
Calhoun, GA. *****
************@*********.***
TERESA BURNS
OBJECTIVE To seek a challenging career in a fast-paced environment with room for advancement, I have over 19 years’ experience in the health Field and 16 years in Leadership. My goal is to join a team that will utilize my exceptional Administration and Leadership skills. I am self-motivated, compassionate and hard worker with minimal supervision and a team player.
SKILLS & ABILITIES Patient Relationship Management Time Management Leadership and Team Building Cost-Benefit Analysis Able to Multi-task in fast paced environment Highly Organized Strong Analytical Abilities Self Motivated
Hard-working Detail Orienting
Strategic Planning and Market Analysis
PRUITTHEALTH HOSPICE CALHOUN AND ROME
May 11, 2010, to Present
Assistant Administrator/ Interim Administrator- 6yrs. Community Relations Representative-1 yr.
Administrator-present
• In Charge of planning, organizing, developing and directing the overall operations of hospice agency in accordance with the state. Federal and local standards
• Responsible for hiring, terminating, delegating task, performing annual evaluations of employees
• Managing annual budgets as well as performance indicators, meeting/exceeding financial performance goals for each fiscal year
• Developing and maintain contractual relationships with area healthcare providers
• Establishing excellent name recognition within service area
• Successfully met and exceeded census growth goal HOMENURSE INC, CALHOUN GA
April 16, 2004, to February 26, 2010
Staffing Coordinator- 2yrs. District Manager 4yrs. Page 2
• In Charge of planning, organizing, developing and directing the overall operations of agency Home Health Care in accordance with the state. Federal and local standards
• Responsible for hiring, terminating, delegating task, performing annual evaluations of employees
• Managing annual budgets as well as performance indicators, meeting/exceeding financial performance goals for each fiscal year
• Developing and maintain contractual relationships with area healthcare providers
• Establishing excellent name recognition within service area
• BLS Instructor
EDUCATION BACHELOR IN HEALTHCRE ADMINISTRATION, AMERICAN INTERCONTINENTAL UNIVERSITY December 2015 GPA 3.63
BLS INSTRUCTOR, LANIER TECHNICAL COLLAGE
June 2008
CERTIFITED CUSTOMER SERVICE, COOSA VALLEY TECHNICAL COLLAGE
May 2003 GPA. 3.89
KEY
ACCOMPLISHMENTS
• Increased average daily census each month
• Expanded marketing area and successfully maintained/ exceeded budget goals for FY 2016, 2018,2019.202.2021, 2022
• SHP Best Premier performer patient satisfaction award for 2021
• Agencies recognized as one of the top agencies with the lowest discharge rates, exceeding clinical and compliance standards, and deficiency free state surveys.
REFERENCES CASEY BLANKENSHIP, HYMAN HOSPICE 706-***-**** MONICA PEPPLES, PRUITTHEALTH HOSPICE 404-***-**** PETER PSENICKA, DFACS 762-***-****
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