Christine Dizard

Customer Service Expert

Seattle, WA 98133

adyv2p@r.postjobfree.com

+1-206-***-****

Dedicated customer service industry professional with demonstrated strengths in customer service, time management. Good at deescalating, problem resolution and building successful solutions. Excellent verbal and written communication with strong background cultivating positive relationships and exceeding goals. As well as an Expert in management, bringing proven expertise in customer service environments. Successful leader and manager equipped with skills to handle high-level management responsibilities. Customer service expert for with 23 years of experience.

Willing to relocate to: Everett, WA - Arlington, WA - Marysville, WA Authorized to work in the US for any employer

Work Experience

Private Contractor/Delivery Driver

Doordash - Seattle, WA

August 2018 to Present

• Contacted customers for Problem solving on any orders that needed to be altered or couldn't be fully fulfilled by merchant.

• Expert customer service with every customer.

Customer Service Representative/Dispatcher

BEST PLUMBING - Seattle, WA

October 2022 to January 2023

• Managed customer accounts

• Booked appointments for clients

• Resolved customer issues

• Worked in the inbound call center

Responded to inquiries and issues

• Dispatched Technicians

• Using platform Service Titan

• Constantly using Outlook, Excel and more.

• One of my calls is currently being used at best plumbing for customer service representative training. Customer Service Representative

Molly Maid - Seattle, WA

November 2020 to February 2022

· Documented conversations with customers to track requests, problems and solutions.

· Assisted customers in making payments on accounts and setting up payment plans.

· Fielded customer complaints and queries, fast-tracking them for problem resolution.

· De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

· Educated customers on special pricing opportunities and company offerings.

· Organized and maintained filing and document management systems by coordinating, archiving and purging files.

· Elevated customer satisfaction ratings by resolving client and case issues effectively.. Teller Coordinator

US Bank National Association - Arlington, WA

May 2011 to August 2017

• Coached tellers on best ways to comply with internal controls, operational procedures and risk management policies.

• Identified sales referral opportunities to meet departmental goals.

• Actively involved in helping team members meet monthly goals and improve skills through consistent mentoring and in-depth job training.

• Provided oversight of operations for teller positions to verify accuracy.

• Solved complex customer-related problems to promote repeat business

• Assisted clients by making product recommendations and opening and servicing complex accounts. Education

GED

Learning center north(shoreline community college) - Seattle, WA March 2002 to June 2002

Skills

• Office experience

• Conflict management

• Operating Systems

• Microsoft Outlook

• Pricing

• System Administration

• Customer service

• Dispatching

• Microsoft Office

• Plumbing knowledge

• Microsoft Windows

Certifications and Licenses

10 hour OSHA safety certified

Driver's License

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