Customer Service Data Entry
Resume:
Andrea Lewis
Customer Service Professional
Philadelphia, PA 19121
adyv1r@r.postjobfree.com
Customer Service ~ Professional Communication ~ Integrity I have a strong background in providing excellent customer service, clerical operations, data processing, accounting principles, verbal & written communications, & exceeding goals in business results. Expert when it comes to the following responsibilities time management, organization, attention to detail, quality focus, professionalism, productivity, thoroughness, coordination, deadline- oriented, internal communications, reporting skills I am also proficient in Microsoft Office, Word, Excel, Power Point, Embillz, Oscar, Workflow, D365, Vol Collect and Lotus Notes computer applications. Work Experience
Test Center Administrator
PSI Services LLC - Bala-Cynwyd, PA
December 2021 to Present
• Maintaining a secure and positive testing environment conducive to testing.
• Administering computer/paper based exams according to testing guidelines.
• Checking in and out examinees and issuing printed score reports if required.
• Monitor examinees via one way mirror, video surveillance, or walkthroughs.
• Verifying valid identification and distribute/collect issued testing materials.
• Provide electronic fingerprinting services in select testing locations only.
• General office tasks and maintaining office supply inventories as needed.
• Assist in training new proctors and incident and security breach reporting.
• Handle day to day operations of test administration and duties as assigned. Lead Night Coordinator
Camden bag and paper - Burlington, NJ
October 2020 to September 2021
• Was responsible for running the warehouse floor.
• Invoiced trucks.
• Did inventory searches.
• I picked orders.
• Loaded trucks.
• Supervised the pickers.
• Synced routes to an iPad.
• Back ordered items.
• Inventoried orders.
• I counted and verified cash deposits.
Wave coordinator
Penn Jersey Paper Company - Philadelphia, PA
March 2017 to September 2020
• Print labels.
• Correct errors.
• Hand out assignments to the picking crew.
• Invoice trucks.
• Troubleshoot any issues.
• D365 system user.
Test Center Administrator
PSI Services LLC - King of Prussia, PA
June 2016 to April 2017
• Maintaining a secure and positive testing environment conducive to testing.
• Administering computer/paper based exams according to testing guidelines.
• Checking in and out examinees and issuing printed score reports if required.
• Monitor examinees via one way mirror, video surveillance, or walkthroughs.
• Verifying valid identification and distribute/collect issued testing materials.
• Provide electronic fingerprinting services in select testing locations only.
• General office tasks and maintaining office supply inventories as needed.
• Assist in training new proctors and incident and security breach reporting.
• Handle day to day operations of test administration and duties as assigned. Receipt Log Representative- Receipt Log Department Reimbursement Technologies INC - Conshohocken, PA
January 2014 to April 2015
1. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
• Answer telephones, direct calls and take messages.
• Scan patient records into the image system.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
• Enters confidential personal health information and financial information into computerized system with a high rate of accuracy. Complies with federal and local laws in ensuring patient privacy.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Log missing and backdated hospital and private physician office charts.
• Input the voided, missing, backdated and send back charts into the system.
• File charts in alphabetical and numeric order in the file cabinets under their proper dates. Operations Specialist - ADB Check Processing Division PNC BANK - Philadelphia, PA
July 2007 to October 2013
Review, verify, process, & authorize all incoming paper & monetary deposits.
* Prepare fraud referrals to the appropriate business unit on suspicious accounts.
* Identify & forward all counterfeit monies received to the appropriate federal officials for investigation
& prosecution.
* Monitor & balance all accounts receivables.
* Prepare bank reconciliations & general ledgers to ensure all revenues are accounted for.
* Collect & distribute all funds received to the appropriate secured officials for transport to the corporate office.
* Investigate & adjust banking transactions on the all applicable banking software applications.
* Analyze & extract pertinent information from financial reports submitted from self-employed, small, mid-size, & large corporate business owners.
* Perform the processes of clerical operations which may include processing & maintaining internal
& external correspondence, bookkeeping, filing & sorting, redirecting mail, & other clerical/secretarial functions.
* Handle inbound calls from banking customers.
* Enter amounts, account numbers, routing numbers and check numbers from checks into the image system.
* Provide excellent customer care.
Dietary Aide - Food Service Operations
BALA NURSING AND RETIREMENT HOME - Philadelphia, PA 2005 to 2006
Arrange food selections and distribute to the residents.
* Monitor and maintain food stations for cleanliness.
* Coordinate with fellow employees to ensure all entrees were prepared and accurate.
* Assisted residents on an as needed basis.
* Communicate with residents in a professional and courteous manner. Accounts Representative - Customer Service
CITIGROUP/ SEARS ROEBUCK, AND CO - Trevose, PA
2002 to 2005
Trevose, PA 2002 - 2005
The First Retail Establishment in the United States Accounts Representative - Customer Service
* Handled a large amount of incoming customer service calls in a fast-paced inbound call center.
* Adjusted credit accounts online which included late fee & finance charge adjustments, billing errors, line-of-credit increases/decreases, credit transfers, sales adjustments & charge backs, credit refunds, misapplied payments, & uncollectible accounts. Initiated & processed investigations for possible fraud accounts & misapplied charges.
Education
Diploma
Strawberry Mansion High School Philadelphia - Philadelphia, PA 2002
Skills
• Excel
• Inventory
• Management
• Microsoft Office
• Shipping
• Word
• Logistics
• Typing
• training
• Warehouse Management
• Sales
• Shipping And Receiving
• Phone Etiquette
• Basic Math
• Banking
• Data Entry
• Data Warehouse
• Customer Service
• Administrative Experience
• Powerpoint
• Cash Handling
• Retail
• Cleaning Experience
• Sanitation
• Office Experience
• Office Equipment
• Bank Reconciliation
• Dietary Aide Experience
• Office Management
Certifications and Licenses
Adult and Pediatric First Aid/CPR/AED
Present
Additional Information
Child abuse/ federal/ state clearances.
Contact this candidate