Cheryl McClendon

EMPLOYMENT AND PERSONAL EXPERIENCE

Chattanooga, TN 37343

adyv13@r.postjobfree.com

+1-423-***-****

1. Canine and equine breeding, training, showing and preforming basic to intermediate medical processes required to promote happy healthy animals. 2. Grooming dogs and horses

3. Gospel Duet Ministry: Just By Grace

4. Bluegrass Gospel Ministry: Mountain Revival

5. Property management: Multiple Single Family Homes 6. Real Estate Rehabilitation Refurbishment

7. Certified in Nissan Vehicles

8. Currently licensed for vehicle sales in Tennessee Authorized to work in the US for any employer

Work Experience

Administrative Assistant

US Auto Sales - Chattanooga, TN

February 2021 to Present

• Assist Store manager in processing car deals by taking applications, obtaining loan stipulations and coordinating with sales staff and underwriting.

• Coordinate and explain all purchase agreements and service warranties plus witness customer signing.

• Maintain stockroom and order supplies

• Process all credit card reconciliation reports and submit to corporate

• Maintain inventory by arranging service repairs when needed and communicating the specifics to corporate for repair approval or rejection.

• Field customer complaints regarding

• vehicle issue to warranty department or service

• Assist customers with payment issues by directing them to the correct department.

• Coordinated all customer title and registration documents to corporate through completion. Sales Associate

Auto Simple - Chattanooga, TN

August 2020 to Present

• Make 50 outbound calls daily

• Build, execute and maintain two e-commerce ads daily

• Answer all prospect questions and direct them thru steps of application to finance and insurance

• Assist in vehicle choice

• Deliver vehicle

• Keep specific data for management reports

• Maintain various daily reports

Receptionist-Warranty Administrator-Cashier

Tim Short Mazda - Chattanooga, TN

June 2017 to June 2020

• answer phone and distribute calls

• utilize Google docs when appropriate

• check out service customers and process vehicle down payments

• maintain reports for daily cash, credit card and check payments

• process and file all computed repair orders

• process warranty claims, confirm payments were credited, reconcile warranty report payments and explain any differences in amounts reported from amounts collected

• coordinate drivers to pick up vehicles purchased at auctions for transportation to dealership

• secure all required paperwork from drivers for payroll and vehicle processing into inventory

• set up Lease turn in inspections and pickups

Sales Consultant and Owner Loyalty Manager

Nissan of Chattanooga East - Chattanooga, TN

2011 to 2017

• help guests find the vehicle that best meet their needs, wants, desires and budget

• assist them in price negotiations and agreements

• deliver the vehicle and teach them how to operate each new feature

• address customer concerns with new or used car sales and service and reach a satisfactory solution for both dealership and customer achieve a positive relationship.

• represent the dealership and attend training seminars hosted by Nissan USA.

• identify best practices used by high performing salespeople with high scores of customer satisfaction to form a baseline for continuous improvement.

• Designed a preferred practices and procedures manual for new employees that outline the steps to insure truly exceptional customer satisfaction.

Account Executive

TWL Knowledge Group - Chattanooga, TN

1994 to 2010

• 25 years of consultative and online sales-customer service with B2B concentration

• attend all company meetings and product training sessions

• manage 10 state territory via phone & face to face presentations

• met goals of 80 outgoing sales calls per day

• attain goal of $50k monthly sales

• research companies to find the decision maker responsible for employee training

• set up demonstrations and exhibit products at trade shows

• prepare vendor supplier documentation for corporate facilities

• arrange product evaluations for potential customers

• prepare proposals

• invoice clients

• provide all aspects of customer service

Sales Coordinator

TWL Knowledge Group - Chattanooga, TN

1983 to 2010

TWL Knowledge Group - Chattanooga, TN

1989 to 1994

• build customer base from Fortune 500 industrial manufacturing industries for marketing a library of online delivered industrial maintenance and safety training courses.

• Provide leads to sales department

• Assist sales with maintaining relationships with all post secondary educational facilities offering technical skills training. I provided support materials to assist instructors teach skills courses.

• Assist sales staff maintain regular contact with customers and prospects to introduce new programs and fill current support needs

Secretary

TWL Knowledge Group

1983 to 1989

• answered and distributed calls for salespeople

• secured travel arrangements

• packed presentation materials

• ordered stock items

• processed advertising correspondence to prospects and customers Education

Bachelor's in Business Management

Chattanooga, TN

June 1984 to April 1988

Skills

• Active listening Customer service Leadership Problem solving Time management Organization

• Business Development

• Project Management

• Proposal Writing

• SAP

• Telecommunication

• Presentation Skills

• Forecasting

• Account Management

• CRM Software

• Product Development

• Negotiation

• Account Management

• Product Development

• Marketing

• Salesforce

• Research

• B2B Sales

• Pricing

• Sales

• Upselling

• Customer service

• Microsoft Office

• Documentation review

• Insurance verification

• Root cause analysis

• Analysis skills

• Contracts

• Software troubleshooting

• Proofreading

• Office manager experience

• Microsoft Excel

• Supervising experience

• Microsoft Word

• Microsoft Outlook

• E-Commerce

• Process Improvement

Certifications and Licenses

Driver's License

Contact this candidate