SOPHIA KNOLTON

adyuz5@r.postjobfree.com 817-***-**** DALLAS TX

EXPERIENCE

MONARCH CLAIMS

Independent Insurance Adjuster

January 2023 – August 2023

• Investigate, analyze, and determine the extent of liability concerning first party homeowner property losses and damages.

• Experience working with PA/Attorneys, contractors, and vendors for claims resolution.

• Effectively communicate with policyholders, agents and service providers via phone, email, and internal systems to accurately document claim details.

• Ability to successfully manage a pending claim load at varying stages of the claims process.

• Interpret and apply the details of an insurance policy to ensure the accuracy of payments and claims declinations.

• Ability to understand, computer generated loss estimates, engineer’s reports, and construction terminology.

• Update and maintain comprehensive claim handling notations in our electronic claims management system and other related applications.

Team One -Security First Insurance

Property Claims Team Lead/Independent Adjuster

October 2022- January 2023

• Investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with client guidelines

• Provide timely, accurate, fair, and professional service to all clients and insured parties while maintaining a high level of production

• Conducts thorough investigations, as outlined in the claim handling guidelines and best practices

• Denies, settles, or authorizes payments to property claims based on coverage, field reports, and verifiable damage

• Interviews, telephones, or corresponds with insureds, claimants, vendors, carriers, witnesses, public adjusters, attorneys, etc to gather important information to support the claims, including proofs of loss.

• Sets proper reserves

• Takes recorded statements as needed

• Reviews and evaluates property claims for coverage and further claim handling procedures to conclude within required statutory time frame

• Interpret policy language and evaluate coverage issues of multiple different policies and endorsements

• Address diaries, emails, and voicemails

• Prepares technical claim documents and correspondence

• Prepares report of findings of an investigation

• Contributes to department efforts with an emphasis on team collaboration 2

The Best IRS- State Farm Insurance

Independent Adjuster – Remote

January 2021- October 2022

• Communicate with all involved parties by taking recorded statements, negotiate with other carrier and body shops

• Issue payments for property damage, settlements, and accident scene services

• Ensure compliance is within state and federal law

• Review police reports, medical treatment records, medical bills, or physical property

• Investigate, evaluate, negotiate and settle claims for an assigned areas. This may include contacting customers by telephone, written correspondence, or various electronic media.

• Work through an organized daily schedule, by phone calls and task driven queues.

• Apply knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability and damages.

• Utilize strong verbal communication skills while resolving various conflicts Trexis Insurance- Irving, TX

Independent Adjuster

August 2021 – January 2021

• Interprets personal auto policy language and analyzes liability for the appropriate jurisdictions

• Documents a claim file with notes, evaluations and decision-making process

• Secures detailed factual recorded statements from insureds, claimants, and witnesses

• Maintains adequate loss reserves

• Achieves initial contact standards

• Develops and maintains effective working relationships with automotive repair facilities, police authorities and independent appraisal firms

• Monitor rental vehicle usage

• Manages diaries in such a manner as to accomplish timely claims resolution

• Appropriately recognize and assign claims to the SIU

• Meets or exceeds file quality standards

• Maintain confidentiality of claim information

• Handles Total Losses to completion

• Exceeds customer’s expectations

Loan Depot- Plano TX

Senior Account Manager

November 2020- July 2021

• Close 25- 30 loans per month

• Present loan products, pricing, point of contacts, and communicates how LDW does

• business to prospective and existing customers

• Speak, correspond, and visit accounts on a daily basis to ensure their upmost satisfaction

• Train mortgage brokers and banker partners on loan submission and fulfillment process

• Set expectations to clients on fully understanding the loan process including submission,

• processing, underwriting, closing, and funding

• Manage sales pipeline of 80 Clients and closing ratios at levels determined by LDW

• leadership

• Assist in resolving customer issues & educates customer about the escalation process

• Communicate and interacts with loan fulfillment centers as necessary to ensure desired

• production results

• Manage customer performance

• Participate in the training of other associates as needed 3

Interstate Hotels & Resorts – Irving, TX

Tax Compliance Analyst/Audit Coordinator

April 2018 – June 2020

• • • • • • • • • Develop Liaise information Calculate that Support filing Evaluate to Communicate Facilitate procedures. Provided Maintain regulations increase aid returns with in all detailed Accounting ongoing client federal training maximizing Accounting efficiency functions to is copying any stay received support and compliance knowledge for departmental abreast processes of state and newly and company Managers, and tax to effectiveness. filing address estimated of return delivered acquired reports of procedural and various general profitability. needs Hotel preparation cost recommended for tax hotel timely and basis documents, Controllers account the payments and staff issues various and discrepancies legislative including on principles professionally. to modifications Sales and and maintaining departments management. identify changes General gathering, Tax and for Reconciliation year-local, tax Managers logs, that and and saving organizing end state new help and accounting tax ways mailing reduce and opportunities to policies reporting. ensure federal information, of company groups. returns. working and that risk exposure. Diodes Incorporated – Plano, TX

Financial June • • • • • • • • • • • • 2016 Wholesale Proficient ECOA/Loan Processed Refinances, Manages Review supporting Issue Review Balances Makes Responsible approved Exhibit achieving – Additions, April origination proper Regulation decision a title HUD-strong multi-figures goals loans comprehension Primary 2018 lending conditions HELOC, reports, for disclosures 1 Settlement state while on clearing sense with Contractor experience B, loan Residence, Reverse HDMA loan payoffs, working Final of for applications conditions urgency as pipeline required with statement HUD required Mortgage, with appraisals, Second in RESPA [and a Loan for FHA, continuously standard and up Final by solving for Home, /VA, and to federal Regulation issuing income Processor] accuracy the issued USDA, Jumbo problems, compliance Investment conforming regulatory changes documents, changing GFE FNMA, Loans X 2011, meeting to FHLMC, Properties, environment loan compliance the TILA/hazard terms limits challenging and Regulation insurance, New on CONV previously Construction, deadlines, Z, and and all and Additional Experience

Human Executive Resources Assistant Coordinator CTI Foods - Saginaw, Talus Payments TX - November - Dallas, 2011 TX - June – December 2011 – April 2013 2013 Administrative Assistant HUDSON ADVISORS L.P. - Dallas, TX - October 2014 - June 2016 Default Analyst/Escrow MGC Mortgage (BEAL BANK USA) - Plano, TX - August 2012 - April 2014 Senior Processor Trott and Trott P.C. - Farmington Hills, MI - September 2011 - August 2012 Legal Assistant/Admin. Assistant Foreclosure Specialist - Addison, TX - May 2009 - August 2011 4

Skills

Auto and property adjuster, Xactimate, Xactanalysis, symbility, loan processing quality assurance, tax-preparation, gap budgeting and forecasting, compliancy, financial research, financial reporting, accounting refinancing, FHA/VA/FNMA, income and credit building and evaluation, Soft Skills

Leadership, time management, collaboration, problem-solving, high integrity, attention to detail, communication relationship building, adaptability, client confidentiality

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