TAISHA SANTIAGO

*** ********* *****, ****** ****, FL 32792 347-***-**** adyuxt@r.postjobfree.com

Executive Profile

Master of Healthcare Administration graduate eager to develop processes and implement solutions that address today’s challenges facing the healthcare industry. Offering proven abilities in finance management, operational management, and business planning. Team leader capable of motivating my team by leading by example. Able to implement a strong sense of purpose that aligns with the corporation’s values and mission. Exceptional communication and interpersonal skills with the aptitude to build strong trustworthy relationships with people.

Doctorate in Public Health November 2024 Capella University

Collaboration, Communication, and Case Analysis for Doctoral Learners: Knowledgeable in improving population health and addressing the needs of the community.

Research and Development: Versed in the analysis of various health concerns; by evaluating key aspects of social determinants of health, supported by evidence-based professional literature to explain issues concerning ethics, diversity, and inclusion.

Masters in Healthcare Administration April 2020 King Graduate School – Monroe College

Healthcare Administration: Recent graduate with a master’s in Healthcare Administration with a focus on business management within the healthcare industry. Competent in program administrations involving budget, sales, strategic planning, and marketing.

Business Management: Offer strong financial and business intelligence with knowledge in developing corporate leadership, community engagement, and business development. Educated in an array of business development processes involving strategic planning, budgeting, and goal setting.

Related coursework: Healthcare Economics, Continuous Quality Improvement, Marketing & Strategic Planning in Healthcare, Organizational Leadership and Behavior, Healthcare Policy, Healthcare Law and Regulations.

Bachelors in Public Health August 2015 Monroe College

Public Health: Skilled in protecting and improving the health of communities through education, promotion of healthy lifestyles, and research for disease and injury prevention.

Mental Health: Knowledgeable and skilled in building, supporting, and developing counseling relationships to address mental health issues and meet patients’ goals. Demonstrate knowledge and clear understanding of career development, assessment, and planning for clients. Exhibit understanding and competency with group counseling.

Related Coursework: Group Dynamics, Research Methods in Healthcare, Case Management, Developmental Psychology, Counseling Theory, Community Health Program Planning, Psychology of Abnormal Behaviors, Public Health and Epidemiology I & II, Health Programs Administration, Diversity in Healthcare Workplace, Drugs & Behavior, Statistical Application, Environmental Health Issues, Advanced Business Writing, Sociology, Medical Office Procedures, Women’s Health, Human, and Health Behaviors

Skills & Abilities

MANAGEMENT

Extremely analytical with keen detail skills to ensure a high level of employee functioning as well as exceptional service for all patients/clients.

TECHNOLOGY

Highly proficient with computer software with the ability to implement EMR/EHR systems.

COMMUNICATION

Deliver empathetic and concise counseling services to customers with a friendly attitude. Strong interpersonal and relationship-building skills.

LEADERSHIP

A proven leader in both business and educational settings through guiding collaboration, enthusiasm, and responsibility. Coordinated and established guidelines for a learning and development program implemented by the Doctors Goodwill Foundation Inc.

Software Experience

EPIC • RMS

HCN • CERNER

NAVIHEALTH • ALLSCRIPTS

MEDFORCE • MEDICARE

EXCEL • POWERPOINT

OUTLOOK • WORD

ICD-10 and CPT codes

TAISHA SANTIAGO

302 Jamestown Drive, Winter Park, FL 32792

347-***-****

adyuxt@r.postjobfree.com

EDUCATION:

Capella University, Minneapolis, MS July 2022 – Expected November 2025

Doctor of Public Health

Monroe College King Graduate School, Bronx, NY April 2020

Dual Master of Science - Healthcare Administration & Business Administration

Monroe College, Bronx, NY August 2015

Bachelor of Science – Public Health – Focus on Mental Health

EXPERIENCE:

Florida’s Department of Children and Families, Orlando FL November 2022 - Present

ESSI

Interview applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance

Adhere to state and federal program regulations

Review applications and forms submitted for completeness and accuracy

Determine program eligibility by current regulations using a computer-based eligibility system

Reporting cases where identity theft or fraud is suspected

Advise clients of deadlines, time frames, and necessary actions to be taken

Establish and maintain multiple electronic files and conduct regular reviews and updates

Document all communications and contacts with clients

Compute and authorize public assistance benefits based on financial and family status

Current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy

Doctors Goodwill Foundation, Titusville, FL September 2020 – June 2022

340B Program Coordinator / HIV Counselor & Site Supervisor (1199 Contractor)

Served as the covered entity’s compliance expert on 340B Program details, policies, and procedures

Conducted daily in-house medical record and prescription drug audit

Acted as the liaison with affiliated departments to ensure 340B Program Integrity

Lead the organization’s 340B oversight committee, which includes members from senior leadership, pharmacy, compliance, and finance team

Provided expertise with the 340B Program to staff and participants regarding ongoing compliance

Developed and maintained internal relationships (accounting, legal, national) and external relationships (wholesalers, manufacturers, contract pharmacies, split-billing software vendors, benefits managers [PBMs], and third-party administrator [TPA] vendors) as needed

Actively engaged with senior leadership and participates in decision-making processes related to the implementation of new 340B processes

Provided HIV testing, counseling, education, and referral services to patients and the general public through outreach and other collaborative agencies

Provided prevention interventions, education, and resources relative to sexually transmitted infections

Coordinated referral services and patient contacting as needed/required

Scheduled follow-up appointments for patients seen on the day of service

Carlton Arms of Winter Park, Winter Park, FL January 2017 - April 2020

Leasing Consultant

Created, managed, and organized leases for potential and existing clients

Coordinated property viewing, conducted follow-ups, and updated contacts in the management database

Marketed rental listings through individualized showing

Coordinated and scheduled lease applications, and appointments, and adhere to compliance requirements

Executed new lease agreements and coordinated move-in processes

Devereux Advanced Behavioral Health Florida, Orlando, FL October 2015 – October 2016

Family Case Manager

Conducted face-to-face interviews with each family and child (individually) at least one time per month or more often if needed

Followed up with families to ensure child immunization was up-to-date

Member of the interdisciplinary team; assessed health care and social service needs

Maintained a working relationship with foster and adoptive parents, teachers, therapists, CPS caseworkers, attorneys, child advocates, birth family, and significant others to implement successful treatment

Initiated referrals as needed

Created individualized service plans (ISP), admission assessments, and monthly progress notes

Participated in developing individual and group training for foster and adoptive parents as

needed

Calvary Hospital, Bronx, New York September 2014 – August 2015

Administrative Intern

Communicated all pertinent observations promptly to clinical staff

Registered patients for admissions; participated in patient assessment and intake procedures with assigned social workers and nurses

Conducted outreach/recruitment for yearly volunteer recruitment

Delivered medication to hospice at-home patients and offered companionship

Assisted bed-bound patients such as adjusting body position, spoon feeding, and companionship

Precisely Tax Solutions, Bronx, New York January 2010 - April 2015

Office Manager

Managed a team of 4 tax preparers and 2 customer service professionals including general managerial duties; creating weekly work schedules, maintaining office needs, maintenance issues, and escalation point of contact for all client issues

Handled personal tax preparation portfolio for hundreds of clients

Conducted weekly pay-roll

SKILLS:

Spanish and English

Knowledge of Microsoft, Excel, PowerPoint, internet databases, Outlook, et Cetra

Knowledge of EMR software, billing software

CERTIFICATION:

OraQuick HCV Rapid Antibody Test

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