Business Development Public Health
Resume:
TAISHA SANTIAGO
*** ********* *****, ****** ****, FL 32792 347-***-**** *******************@*****.***
Executive Profile
Master of Healthcare Administration graduate eager to develop processes and implement solutions that address today’s challenges facing the healthcare industry. Offering proven abilities in finance management, operational management, and business planning. Team leader capable of motivating my team by leading by example. Able to implement a strong sense of purpose that aligns with the corporation’s values and mission. Exceptional communication and interpersonal skills with the aptitude to build strong trustworthy relationships with people.
Doctorate in Public Health November 2024 Capella University
Collaboration, Communication, and Case Analysis for Doctoral Learners: Knowledgeable in improving population health and addressing the needs of the community.
Research and Development: Versed in the analysis of various health concerns; by evaluating key aspects of social determinants of health, supported by evidence-based professional literature to explain issues concerning ethics, diversity, and inclusion.
Masters in Healthcare Administration April 2020 King Graduate School – Monroe College
Healthcare Administration: Recent graduate with a master’s in Healthcare Administration with a focus on business management within the healthcare industry. Competent in program administrations involving budget, sales, strategic planning, and marketing.
Business Management: Offer strong financial and business intelligence with knowledge in developing corporate leadership, community engagement, and business development. Educated in an array of business development processes involving strategic planning, budgeting, and goal setting.
Related coursework: Healthcare Economics, Continuous Quality Improvement, Marketing & Strategic Planning in Healthcare, Organizational Leadership and Behavior, Healthcare Policy, Healthcare Law and Regulations.
Bachelors in Public Health August 2015 Monroe College
Public Health: Skilled in protecting and improving the health of communities through education, promotion of healthy lifestyles, and research for disease and injury prevention.
Mental Health: Knowledgeable and skilled in building, supporting, and developing counseling relationships to address mental health issues and meet patients’ goals. Demonstrate knowledge and clear understanding of career development, assessment, and planning for clients. Exhibit understanding and competency with group counseling.
Related Coursework: Group Dynamics, Research Methods in Healthcare, Case Management, Developmental Psychology, Counseling Theory, Community Health Program Planning, Psychology of Abnormal Behaviors, Public Health and Epidemiology I & II, Health Programs Administration, Diversity in Healthcare Workplace, Drugs & Behavior, Statistical Application, Environmental Health Issues, Advanced Business Writing, Sociology, Medical Office Procedures, Women’s Health, Human, and Health Behaviors
Skills & Abilities
MANAGEMENT
Extremely analytical with keen detail skills to ensure a high level of employee functioning as well as exceptional service for all patients/clients.
TECHNOLOGY
Highly proficient with computer software with the ability to implement EMR/EHR systems.
COMMUNICATION
Deliver empathetic and concise counseling services to customers with a friendly attitude. Strong interpersonal and relationship-building skills.
LEADERSHIP
A proven leader in both business and educational settings through guiding collaboration, enthusiasm, and responsibility. Coordinated and established guidelines for a learning and development program implemented by the Doctors Goodwill Foundation Inc.
Software Experience
EPIC • RMS
HCN • CERNER
NAVIHEALTH • ALLSCRIPTS
MEDFORCE • MEDICARE
EXCEL • POWERPOINT
OUTLOOK • WORD
ICD-10 and CPT codes
TAISHA SANTIAGO
302 Jamestown Drive, Winter Park, FL 32792
*******************@*****.***
EDUCATION:
Capella University, Minneapolis, MS July 2022 – Expected November 2025
Doctor of Public Health
Monroe College King Graduate School, Bronx, NY April 2020
Dual Master of Science - Healthcare Administration & Business Administration
Monroe College, Bronx, NY August 2015
Bachelor of Science – Public Health – Focus on Mental Health
EXPERIENCE:
Florida’s Department of Children and Families, Orlando FL November 2022 - Present
ESSI
Interview applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance
Adhere to state and federal program regulations
Review applications and forms submitted for completeness and accuracy
Determine program eligibility by current regulations using a computer-based eligibility system
Reporting cases where identity theft or fraud is suspected
Advise clients of deadlines, time frames, and necessary actions to be taken
Establish and maintain multiple electronic files and conduct regular reviews and updates
Document all communications and contacts with clients
Compute and authorize public assistance benefits based on financial and family status
Current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy
Doctors Goodwill Foundation, Titusville, FL September 2020 – June 2022
340B Program Coordinator / HIV Counselor & Site Supervisor (1199 Contractor)
Served as the covered entity’s compliance expert on 340B Program details, policies, and procedures
Conducted daily in-house medical record and prescription drug audit
Acted as the liaison with affiliated departments to ensure 340B Program Integrity
Lead the organization’s 340B oversight committee, which includes members from senior leadership, pharmacy, compliance, and finance team
Provided expertise with the 340B Program to staff and participants regarding ongoing compliance
Developed and maintained internal relationships (accounting, legal, national) and external relationships (wholesalers, manufacturers, contract pharmacies, split-billing software vendors, benefits managers [PBMs], and third-party administrator [TPA] vendors) as needed
Actively engaged with senior leadership and participates in decision-making processes related to the implementation of new 340B processes
Provided HIV testing, counseling, education, and referral services to patients and the general public through outreach and other collaborative agencies
Provided prevention interventions, education, and resources relative to sexually transmitted infections
Coordinated referral services and patient contacting as needed/required
Scheduled follow-up appointments for patients seen on the day of service
Carlton Arms of Winter Park, Winter Park, FL January 2017 - April 2020
Leasing Consultant
Created, managed, and organized leases for potential and existing clients
Coordinated property viewing, conducted follow-ups, and updated contacts in the management database
Marketed rental listings through individualized showing
Coordinated and scheduled lease applications, and appointments, and adhere to compliance requirements
Executed new lease agreements and coordinated move-in processes
Devereux Advanced Behavioral Health Florida, Orlando, FL October 2015 – October 2016
Family Case Manager
Conducted face-to-face interviews with each family and child (individually) at least one time per month or more often if needed
Followed up with families to ensure child immunization was up-to-date
Member of the interdisciplinary team; assessed health care and social service needs
Maintained a working relationship with foster and adoptive parents, teachers, therapists, CPS caseworkers, attorneys, child advocates, birth family, and significant others to implement successful treatment
Initiated referrals as needed
Created individualized service plans (ISP), admission assessments, and monthly progress notes
Participated in developing individual and group training for foster and adoptive parents as
needed
Calvary Hospital, Bronx, New York September 2014 – August 2015
Administrative Intern
Communicated all pertinent observations promptly to clinical staff
Registered patients for admissions; participated in patient assessment and intake procedures with assigned social workers and nurses
Conducted outreach/recruitment for yearly volunteer recruitment
Delivered medication to hospice at-home patients and offered companionship
Assisted bed-bound patients such as adjusting body position, spoon feeding, and companionship
Precisely Tax Solutions, Bronx, New York January 2010 - April 2015
Office Manager
Managed a team of 4 tax preparers and 2 customer service professionals including general managerial duties; creating weekly work schedules, maintaining office needs, maintenance issues, and escalation point of contact for all client issues
Handled personal tax preparation portfolio for hundreds of clients
Conducted weekly pay-roll
SKILLS:
Spanish and English
Knowledge of Microsoft, Excel, PowerPoint, internet databases, Outlook, et Cetra
Knowledge of EMR software, billing software
CERTIFICATION:
OraQuick HCV Rapid Antibody Test
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