RAKSHITHA

Email : adyuxm@r.postjobfree.com Phone : +1-510-***-****

Professional Summary:

Over 10 years of IT experience in various stages of Software Development which includes 5+ years of experience as Salesforce CRM Developer which involves Administrator, Development, Integration, communities and lightning like classic to lightning migration and lightning component development. 3 Years of experience on Java.

Experience in implementing technology-enabled business solutions.

Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.

Experience in development, administration, configuration, implementation, and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com platform—world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

Experience in Administration, Configuration, and Implementation of Salesforce CRM and Salesforce SFA applications based on Apex Language and Force.com Platform.

Extensive experience using Salesforce Administration (SFA), profiles, creating Roles, Page Layouts, Org-Wide default, Sharing Rules, Workflows, Approval Workflow, Reports/Graphs and Dashboards.

Strong Implementation and Integration experience using Custom Objects, triggers, Workflows/Workflow Rules, Approvals, S-Controls, Visual Force pages, and Apex Classes.

Implemented Data integration using SOAP, REST API and outbound messaging to establish communication between SFDC and other homegrown system.

Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.

Strong knowledge of SFDC Standard Data structures and familiarities with designing Custom Objects and Force.com platform and Force.com sites.

Proficient in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.

Expert in APTTUS CPQ with some advanced functionality of SFDC.

Experience in developing Salesforce CRM App Exchange Applications in Classic as well as Lightning.

Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, REST and WebSphere.

Experience in wide range of languages and technologies such JSP/JSF, AJAX, CSS3, JavaScript, XML, HTML and SOAP.

Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

Worked closely with Business Users to enabled business process using SFDC.

Participated in requirements analysis sessions, providing input to improve testability and validate requirements.

Assisted in the setup and configuration of Salesforce environments for testing purposes, including data preparation and sandbox management.

Collaborated with automation engineers to develop and maintain automated test scripts for efficient and effective testing.

Technical Skills:

Salesforce.com

Visualforce, SOQL, SOSL, Salesforce Lightning, Workflows, Approvals, Email Templates, Formulas, Validation Rules, Workflow Rules, Schedule, Web Services (SOAP, REST), Apex Classes, Apex Triggers, Apex Custom Controllers and Extensions, S-Controls, Ajax toolkit,

SFDC Tools

Data Loader, Excel Connector, Apex Explorer, REST API, Force.com Platform, Force.com Explorer, Force.com IDE (Eclipse), Marketo, Apttus CPQ, Steelbrick CPQ, Metadata API

Programming Languages

C, Java, JavaScript, J2EE, SQL, HTML, XML, CSS, JSP

Databases

MySQL, IBM DB2, Oracle8i/9i/10g, Sybase Adaptive Server.

Platforms

Windows, Linux (Fedora & RHEL), Unix (Sun Solaris, Open Solaris), MacOS

Education:

Bachelor of Technology in Information technology from JNTU

Certification:

SALESFORCE CERTIFIED ADMINISTRATOR

SALESFORCE CERTIFIED PLATFORM DEVELOPER-1

SCRUM MASTER ACCREDITED CERTIFICATION

Professional Experience:

Client: Penfed Credit Union, VA June 2022 – Current

Role: Salesforce/Lighting Developer

Responsibilities:

Collaborate with stakeholders to understand their business needs and translate them into technical requirements. Analyze and document these requirements to guide the development process.

Utilize Salesforce's declarative features and programming languages like Apex and Lightning Web Components to develop custom applications, functionalities, and integrations within the Salesforce platform.

Configure Salesforce objects, fields, workflows, and security settings to align with business processes. Customize the user interface, page layouts, and record types to enhance user experience and optimize productivity.

Package and deploy Salesforce changes using change sets or version control tools. Manage the release process between different environments, following best practices for proper documentation and coordination with stakeholders.

Used SOQL & SOSL for data manipulation needs for the application using platform database object.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Upgraded many applications from legacy to Salesforce LWC and flows along with integration using Mule.

Developed custom applications and functionalities within the Salesforce platform, leveraging Apex, Visualforce, and Lightning Components.

Configured Salesforce objects, fields, workflows, and security settings to meet business requirements.

Integrated Salesforce with external systems using REST and SOAP APIs, ensuring seamless data flow and process automation.

Designed and implemented data models, performed data migration, and ensured data integrity within Salesforce.

Collaborated with cross-functional teams to gather and analyze requirements, translate them into technical specifications, and deliver scalable solutions.

Managed the deployment of Salesforce changes between different environments, following best practices for release management.

Conducted system testing, regression testing, and user acceptance testing to verify the accuracy and reliability of Salesforce implementations.

Identified, documented, and tracked bugs and defects using defect tracking tools, collaborating with developers to ensure timely resolution.

Worked closely with cross-functional teams, including business analysts, developers, and administrators, to understand requirements and ensure alignment with testing efforts.

Participated in requirements analysis sessions, providing input to improve testability and validate requirements.

Assisted in the setup and configuration of Salesforce environments for testing purposes, including data preparation and sandbox management.

Collaborated with automation engineers to develop and maintain automated test scripts for efficient and effective testing.

Provided support during user acceptance testing and performed user training on Salesforce functionalities and features.

Client: VMware, San Jose, CA July 2021 – June 2022

Role: Salesforce/Lighting and CPQ Developer

Responsibilities:

Developed Apex Classes, Apex triggers, Visual force pages to implement the business logic as per the requirements.

Developed Triggers with bulk-safe and have a minimum of 75% code coverage.

Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit the needs of the application.

Used SOQL & SOSL for data manipulation needs for the application using platform database objects

Run APEX data loader to import/load the data into the Salesforce object after these files are successfully transferred.

Created Custom objects to build new application functionality in Salesforce.com.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intoSalesforce.com, checking for integrity of the data.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Worked on Inbound and Outbound change sets for deployment.

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Integrated salesforce.com with External .NET Applications to capture Custom Objects and using REST API by configuring Connected App.

Developed Apex REST web service classes for inbound calls to Salesforce to retrieve and save data in Salesforce.

Hands on experience on salesforce packages and Lightning. Implement salesforce lightning components for a small set of users within the organizations.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Client: Federal Reserve Bank, San Francisco, San Francisco, CA Dec 2019 – July 2021

Role: Salesforce/Lighting Developer

Responsibilities:

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com.

Designed, implemented, and deployed the Custom objects, Page layouts, Custom tabs, Controller Classes, Extensions, Components to suit the needs of the application using Eclipse.

Designed, Developed and Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application.

Enhanced in Communities by adding new fields, field sets using Salesforce Lightning.

Gained basic knowledge on Lightning App Builder to develop apps visually, without code using Custom-Built Lightning Components.

Developed business logic as per business requirements using force.com IDE, Apex Classes, Triggers, Test methods and writing SOQL and SOSL queries.

Worked extensively on Visualforce pages, Visualforce Custom Controllers components for creating various user interfaces for different Users and Customers.

Developed and configured various Custom Report and Report Folders for different user profiles based on the need in the organization.

Created Visualforce, workflow rules, Validation rules, configuration and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Integration using Web Sphere Cast Iron and Informatica cloud for data migration into the cloud.

Worked on different Integration Issues and worked on developing Visualforce pages and Apex controller classes.

Created Custom Reports to track the Cases, assets to be available to different levels in the organization based on their Profiles.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Created mash up between Salesforce CRM and Gmail through Force.com, AppExchange’s Email integration engine.

Developed lighting components framework and some tools for developer’s makes it easier to build responsive applications for the force.com platform.

Developed Lightning App Builder can help you build responsive apps that display on any device, as well as custom pages for Lightning Experience.

Implementation of a custom partner community using visual force and lighting components projects.

Experienced in migrating the standard and custom objects in standard experience to lightning experience.

Created Workbench web-based suite of tools designed for administrators and developers to interact with Salesforce.com organizations via the Force.com APIs.

Integrated salesforce.com with External .Net Applications to capture Custom Objects and using REST API by configuring Connected App.

Developed Apex REST web service classes for inbound calls to Salesforce to retrieve and save data in Salesforce.

Workbench includes robust support for the Force.Com partner, bulk, REST, and Apex API.

Used Force.com web services API for implementing WSDL in the application for access to data from external systems and web sites.

Expertise in using Eclipse IDE, Force.com and site.com, communities. Implementation of Salesforce.com Sales Cloud and Marketing Cloud.

Customized Marketing Cloud Objects and Scheduled and managed marketing email sends with Salesforce Marketing Cloud.

Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

Implemented the Web-to-Lead functionality for the Marketing Campaign.

Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.

Implemented Web service using Visualforce framework to promote the quotes from external systems to CPQ.

Design solutions using the CPQ Cloud’s standard APIs to integrate with CRM, ERP or any backend system.

Created integration with Apptus CPQ and CLM applications and automating processes on Salesforce platform.

Involved in data cleanup and mapping in data migration project.

Experienced Data loader user with knowledge on complex and large CSV files for faster data Integration into the Salesforce.

Worked with ETL Tools to interface data from the SFDC platform.

Performed data migrations using Salesforce.com Data Loader.

Worked on Sales and Service Cloud communities sharing business process extend them across offices and departments, and outward to customers and partners.

Used the Sandbox for testing and migrated the code to the deployment instances after testing using change sets.

Worked on Agile/Scrum Methodology using Version One and SDLC.

API Integration through middleware like Informatica, Tibco.

Environment: Salesforce.com Platform, Apex Language, Visualforce (Pages, Components and Controllers), Workflow & Approvals, Reports, Data Loader, Data Migration, Rest API, SOAP API, Visual flows, Custom Objects, Custom Tabs, Email Services, Apptus CPQ, Java Script, Web Services, Eclipse IDE plug-in.

Client: DTCC, Tampa, FL Dec 2018 – Nov 2019

Role: Salesforce Developer

Responsibilities:

Worked with User Accounts and assigned Profiled as per their role in role hierarchy.

Defined Organization Wide Default to restrict access from users.

Customized Page Layouts for Standard/Custom objects and assigned record types.

Created Data Validations rules and Formulas as per business requirements.

Worked with various Salesforce.com standard Objects like Accounts, Contacts, Leads, Cases, Campaigns, reports, and Dashboard.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time dependent actions Outbound API messages.

Created Reports and Dashboard to track Opportunity pipeline/stages for management visibility.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Designed and developed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.

Designed various Webpages in Visualforce for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.

Created and used Email templates in HTML and Visualforce.

Territory management is an account sharing system that grants access to accounts based on the characteristics of the accounts.

Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.

Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.

Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

Used SOQL & SOSL with considerations to Governor Limits for data manipulations needs of the application using platform database objects.

Experienced in migrating the standard and custom objects in standard experience to lightning experience.

Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.

Maintained CPQ tool updated with latest functionality by Installing SteelBrick CPQ releases.

Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.

Worked with Salesforce.com team male application certified.

Packaged and deployed customizations from Sandbox to other environments using Force.com IDES.

Help users with Chatter teams/Groups and follow application as well.

Environment: Saleforce.com platform, APEX Language, Marketo, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, APPTUS CPQ, SteelBrick CPQ, REST API, SOAP API, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in, Force.com IDE.

Client: UTI Worldwide, Portland, OR Jan 2018 – NOV 2018

Role: Salesforce Developer

Responsibilities:

Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.

Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.

Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.

Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity and Lead.

Maintained data cleanliness and accuracy by adding custom validation rules.

Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.

Worked on Eclipse, Developer Console and Anonymous blocks development tools for developing, debugging and testing of Apex classes, Visualforce pages, triggers and test classes.

Implemented Apex Scheduler and Triggers to invoke Apex classes at regular intervals.

Dynamically replicating an existing website.

Used JIRA tool for project issue and bug tracking.

Worked on Service Cloud, focusing majorly on cases and solutions.

Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.

Developed several Triggers, Apex classes and Visualforce pages as part of the application development.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Created Apex REST web service methods to inbound calls to Salesforce and supported response in JSON and XML format.

Worked on Salesforce Community (Customer Community).

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Used Force.com CLI (Command Line Interface) tool for data backup.

Used GIT BASH to run GIT from the command line, using which merged all the components to other environments (IntDev, QA, Stage and Prod).

Handled the deployments process using GIT HUB.

Worked on Email-Templates associated to multiple profiles.

Created various profiles and permission sets according to the business needs.

Data migration from external systems to sales force using Data Loader, Import wizard.

Worked on Inbound and Outbound change sets for deployment.

Created various profiles and configured the permissions based on the organizational hierarchy requirements.

Implemented Chatter, Chatter desktop, created public and private groups.

Developed Apex Classes, Apex Triggers, Components, Visualforce Pages and Controller classes for various functional needs in the application.

Extensive experience in Apex/Visualforce development.

Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute

Governors and Limits.

Developed Apex Triggers, Apex Classes and Test Methods.

Environment: Saleforce.com platform, Sales cloud, APEX Language, Visualforce Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in

Client: Sonata Software, Hyderabad, India OCT 2016 – Dec 2017

Role: Salesforce Developer

Responsibilities:

Analyzed the business requirements and mapped to Salesforce.

Involved in data migration from Excel to Salesforce using Apex Data Loader.

Created user Roles and Profiles, security controls and sharing settings.

Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.

Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.

Experience in User acceptance testing

Worked on mobile application ‘UTI Mobi’ to connect with users for fast and easy service.

Good Knowledge on GIT technology for data integrity and support the user application

Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects - comma separated values (CSV) files

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked on various AppExchange products according to the needs of the organization.

Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.

Worked on building strong communication with the customers using communities and site.com

Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.

Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.

Configured and Integrated Salesforce with Oracle database.

Implemented Error Processing for Informatica Mappings and Workflows

Worked on Accounts. Campaigns, Leads and Opportunity Management in Service Cloud

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit page

Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business

Deployment of code from Sandbox to production using Force.com IDE tool.

Created Visualforce pages and Visualforce components to achieve custom functionality.

Wrote SOQL, SOSL considering the governor limits.

Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated

Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform, Service Cloud, Customer Community, Force.com CLI, JIRA, GIT BASH, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process, Apex Classes, Apex Triggers, Controller Classes, Eclipse IDE, Visualforce Pages.

Client: Genpact, Hyderabad, INDIA. Feb 2012 – Sept 2016

Role: Java developer

Responsibilities:

Developed the component using Java, J2EE/JEE, JSP, Struts, hibernate framework. Involved in complete SDLC – Requirement Analysis, Development, System and Integration Testing.

Implementation of SOAP Web Services using CXF.

Used spring IOC integrated with Struts MVC framework to inject session layer objects into the web layer.

Develop persistent objects using Hibernate.

Developed the Presentation layer by Struts.

Involved in designing frontends using JSPs, HTML, DHTML and CSS.

Extensively used Eclipse while writing code & used CVS for version control.

Analyzed the performance of application and fine tune the code where it is necessary.

Debugging and resolving issue for web service binding and deployments with attachments.

Involved in requirements gathering, analysis, design and testing of the complete system.

Implemented the presentation layer using JSP, HTML and CSS.

Configured Tomcat Apache for deployment.

Responsible for understanding the requirements and existing functionality of the system by communicating with business analyst.

Responsible for understanding the business process by communicating with business users.

Involved in developing the functionality as per use case documents for various modules of the application

Responsible for writing ANT Scripts for building the entire web application.

Performed unit testing using JUnit.

Experience in working with QlikView and Data warehouse

Developed EJB components encapsulating business logic.

Involved in Configuring web.xml and struts-config.xml according to the struts framework

Used SVN as source control.

Developed and deployed applications using Web Logic 7.x with JBuilder as IDE tool.

Used JDBC to connect and perform operations on database

Responsible for fixing the production issues and supported the application after pushing to the production

Designed and created various tables required for the project in MySQL database.

Used Log4j to capture the log that includes runtime exceptions and debug information.

Developed the application using Eclipse.

Environment: Java, JSP, JavaScript, DHTML, SQL, AJAX, Apache Struts1.2, JMS, Hibernate 3.0, Eclipse, WSDL, SOAP Web services, Oracle 10g.

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