Customer Service Sales Associate
Resume:
Angela Oakley-Moosman
Riverton UT, 84065 435-***-**** ***********@*****.***
Top performing Customer Service / Office Associate highly skilled at leveraging consultative sales techniques to upsell products and exceed sales targets. Demonstrated leadership skills that align teams and strengthen brand loyalty through exceptional customer service. Seeking to apply diverse experience to take the next career step with a retail organization dedicated to providing world class customer service and producing strong team leaders.
● Core Qualifications
Data Entry
Retail Sales
Marketing and Promotions
Customer Service
Remote Call Center
Consultative Selling
Visual Merchandising
Inventory Management
General Office/ Clerical
Professional Experience
Virtual Customer Service Representative
Lexington Law Firm- West Valley, UT
10/2019 - 05/2023
Responsible for helping people navigate their credit repair experience and help service their case based on individual needs.
Handle inbound/outbound calls from multiple sources
Provide an outrageous experience for all clients by helping reshape/redefine their credit report
Connect with clients and provide solutions for accomplishing their dreams through improved credit worthiness
Maintain compliance with various regulations associated with credit repair services
Providing case support functions – informing clients of case details
Keyholder/Assistant Manager
Shoe Dept. Encore- Abilene, TX
08/2017 – 11/2018
Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction.
Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions.
Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess.
Sales Associate
Perfumania - Farmington, UT
10/2013 - 05/2014
Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction.
Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions.
Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess.
Maintain and organize store displays to enhance product visibility and expedite product location activities.
Provide training to new employees to uphold company policies and sustain customer satisfaction.
Sales Associate/
Famous Footwear - Draper, UT
06/2013 - 10/2013
Provided high-quality customer service to optimize customer purchasing and payment process.
Initiated inventory control measures to sustain stock levels.
Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions. Educated customers on available product options to meet and exceed customer service experience.
Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.
Sales Associate / Assistant Manager
Sampsonite - Lehi, UT
10/2012 - 07/2013
Provided high-quality customer service to optimize customer purchasing and payment process.
Initiated inventory control measures to sustain stock levels.
Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions.
Educated customers on available product options to meet and exceed customer service experience.
Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.
Education
Associate of Arts: Business Management - University of Phoenix 2008 - 2011
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