Angela Oakley-Moosman

***** **. **** *

Riverton UT, 84065 435-***-**** adyux5@r.postjobfree.com

Top performing Customer Service / Office Associate highly skilled at leveraging consultative sales techniques to upsell products and exceed sales targets. Demonstrated leadership skills that align teams and strengthen brand loyalty through exceptional customer service. Seeking to apply diverse experience to take the next career step with a retail organization dedicated to providing world class customer service and producing strong team leaders.

● Core Qualifications

Data Entry

Retail Sales

Marketing and Promotions

Customer Service

Remote Call Center

Consultative Selling

Visual Merchandising

Inventory Management

General Office/ Clerical

Professional Experience

Virtual Customer Service Representative

Lexington Law Firm- West Valley, UT

10/2019 - 05/2023

Responsible for helping people navigate their credit repair experience and help service their case based on individual needs.

Handle inbound/outbound calls from multiple sources

Provide an outrageous experience for all clients by helping reshape/redefine their credit report

Connect with clients and provide solutions for accomplishing their dreams through improved credit worthiness

Maintain compliance with various regulations associated with credit repair services

Providing case support functions – informing clients of case details

Keyholder/Assistant Manager

Shoe Dept. Encore- Abilene, TX

08/2017 – 11/2018

Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction.

Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions.

Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess.

Sales Associate

Perfumania - Farmington, UT

10/2013 - 05/2014

Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction.

Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions.

Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess.

Maintain and organize store displays to enhance product visibility and expedite product location activities.

Provide training to new employees to uphold company policies and sustain customer satisfaction.

Sales Associate/

Famous Footwear - Draper, UT

06/2013 - 10/2013

Provided high-quality customer service to optimize customer purchasing and payment process.

Initiated inventory control measures to sustain stock levels.

Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions. Educated customers on available product options to meet and exceed customer service experience.

Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.

Sales Associate / Assistant Manager

Sampsonite - Lehi, UT

10/2012 - 07/2013

Provided high-quality customer service to optimize customer purchasing and payment process.

Initiated inventory control measures to sustain stock levels.

Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions.

Educated customers on available product options to meet and exceed customer service experience.

Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.

Education

Associate of Arts: Business Management - University of Phoenix 2008 - 2011

Contact this candidate