Administrative Assistant Customer Service

Andrea Teboe

**** ****** ****, ************, ** • 49690

MOBILE 231-***-**** • E-MAIL *********@***.***

PROFILE

Highly energetic, dynamic and confident Senior Executive Administrative Assistant

Demonstrated success in a broad range of project management for more than 20 years

Strong communication, leadership, management, and problem-solving skills

Successful at managing multiple and complex tasks simultaneously PROFESSIONAL EXPERIENCE

Payroll Coordinator, Snelson Co. (Primorse Inc)

Remote: 2022-2023

• Compute all payroll for Company

• Compile and report all weekly taxes for 6 states.

• Report to over 30 different Unions every month for employees benefits and dues.

• After four months with Company received forgiveness for over $450,000 in Liquidated damages and Interest. Senior Executive Administrative Assistant, R.L. Morris and Sons Kalkaska, MI: 2012 – 2022

• Compute all payables, receivables, payroll and all audits for 4 companies

• Participate and managed full cycle general ledger functions for all companies for month-end close. Interpreted accounting data and ensured appropriate alignment to chart of accounts, departmental and company coding.

• Responsible for ensuring the completeness and accuracy, financial statement analysis and other tasks related to the maintenance and/or reconciliation of accounting records through testing and proper documentation

• Did all external audits (unions, state, workers comp and general liability)

• Support the management team by possessing a strong understanding of the company’s financial results

• Possessed a comprehensive understanding of the company’s structure and all related operating agreements (all union agreements)

• Payroll - weekly entry, taxes, sales tax, truck mileage, union reports, workers comp, general ledger, All aspects of accounts payable and receivable

• Weekly, monthly, quarterly, annual filing of tax reports

• Bonds and insurance requirements for projects (including certified payrolls)

• Year end financial reporting

Administrative Assistant, R.L. Morris and Sons

Kalkaska, MI: 2006 – 2012

• Accounting: Prepares daily site accounting report including the balancing of sales, cash, credit, & invoicing. Follows all cash handling/banking procedures.

• Keeping and organized all Sub Contractors proper paperwork.

• Leadership, resilience, and persistence to implement change and collaboration that leads a team through the obstacles or challenges that comes with change.

• Strong technical expertise and aptitude for reviewing the financial statements and insurance provisions of construction subcontractors, sound payroll knowledge of federal taxes and local taxes and requirements. Customer Service Manager, KMART

Williamsburg, MI: 1999 –2006

• Managed staff of 80+ retail associates; Assisted in training of new Team Members, utilizing learning checklists and training materials.

• Handled employee issues and customer issues.

• Managed in-store experience through appropriate use of creative selling skills, teamwork and customer service in order to deliver an engaged experience to every customer, every time.

• Was actively involved in keeping customers well informed about orders and any status changes; updated notes on customer experiences to help fellow team members contribute to an excellent customer experience.

• Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.

• Communicate customer feedback to store management team concerning policies and/or product requests, problems and suggestions.

Owner and Manager, Blimpie Subs and Salads Franchise Traverse City, MI: 1995 - 2000

• Directed guest service efforts that were consistent with Blimpie standards, to increase transactions and to optimize sales and service opportunities

• Accountable for team development to accomplish store’s business objectives through coaching, engagement, mentoring, and team motivation and use of corporate training resources where required.

• Supported development and attainment of sales, cost containment, and inventory shortage goals

• Over sought merchandise presentation, restocking, and inventory management to maximize productivity and sales opportunities

• Understood the Blimpie franchise concept and ensured compliance with all Blimpie store operational standards. SKILLS

Extremely detail oriented, well organized, proficient in Sage Software, Adobe Acrobat and MS Office. I am able to manage time to accomplish a multitude of tasks with conflicting priorities and critical deadlines. I have the ability to adapt with ease to changing priorities and multiple demands. I can collaborate with team members and clients in a professional manner to develop and leverage professional working relationships. CERTIFICATIONS

State of Michigan Notary, DER (Designated Employer Representative)

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