Customer Service Data Entry
Resume:
Darla Smith
Indianapolis, IN *****
adyuwy@r.postjobfree.com
To use my proven Customer service and Receptionist skills in an outstanding organization that will allow me the opportunity to utilize my creative skills where great customer service is needed to maintain a positive and pleasant environment in the work place. Authorized to work in the US for any employer
Work Experience
General Clerical Support
YRC Freight (Now Yellow Freight) - Indianapolis, IN December 2022 to Present
Responsibilities include Closing out accounts, Scanning Bill of Ladings, Skel Billing, Dispatching trailers, and Appointment setting for pick ups and delivers. Patient Care Coordinator/Receptionist
Otolaryngology Associates - Indianapolis, IN
February 2021 to Present
Responsibilities include greeting patients signing in and out of clinic, scheduling of appointments. Corresponding with patients for upcoming surgeries, follow-up appointments, and medication refills. Compose files by scanning, new paperwork into Drs. Database. Deliver inner office news by emails, faxing or copying of office information, and monitoring, maintaining a multiline phone system. Guest Service Representative
Ashley HomeStore by Dufresne Spencer Group, LLC - Indianapolis, IN June 2016 to March 2021
Responsibilities include processing financial applications, closing out sales, scheduling deliveries, and resolving issues regarding purchasing orders, and products. Maintained database of organized billing information. Prepared billing correspondence and answered multiline phone system. Certified Home Health Aide
ComForcare Home Care - Indianapolis, IN
June 2018 to February 2021
Duties included in home care for the elderly and those with physical disabilities, assisted with daily hygiene, housekeeping, laundry, and meal preparations. taking and recording daily vitals, planning activities, as well as providing transportation to and from appointments, and keeping the family updated on daily progress and overall wellbeing of the client. Customer Care Specialist
Hubler Automotive Group - Indianapolis, IN
December 2017 to May 2018
Job duties consisted of making in and outbound calls to customers inquiring about the purchasing or leasing of a vehicle. Scheduling appointments for potential customers to visit the dealership to meet and test drive with a sales specialist and/or financial manager, and to schedule service appointments when needed.
Eligibility Specialist
CONUENT/CFA STAFFING - Indianapolis, IN
April 2016 to December 2017
Duties included processing SNAP/TANF and Medicaid applications for Indiana Department of Family and Social Services Division and verifying incoming correspondence to ensure applicants cases are properly documented according to state guidelines.
ASSISTANT ACCOUNT ADMINSTRATOR/OFFICE SPECIALIST/DISPATCHER Heritage Interactive Services/MS-IL Staffing - Indianapolis, IN November 2012 to May 2016
Responsible for setting up and billing accounts. Creating invoices by itemizing items into the company’s billing system. Assist Plant Manager by answering phones and emails, daily data entry and payroll. Assist Plant Manager in recording of recyclable materials coming in and out of facility. Process and order materials from various vendors to be recycled and/or disposed of. Education
Associate's degree in HUMAN SERVICES
University of Phoenix-Online Campus - Indianapolis, IN February 2012 to June 2016
GED
INDIANAPOLIS, IN - Indianapolis, IN
Skills
• Excellent communication skills (verbal and written). Adept in data entry (alpha and numeric), resourceful, reliable, and pays close attention to details. Knowledge of inner office management
(phones, faxing, emailing, scanning, copying, and filing), Excellent problem solver, and an adept multi-tasker. Knowledge of computers (Microsoft, Excel, and PowerPoint. (10+ years)
• Home Care
• Senior Care
• Multi-line Phone Systems
• Case Management
Certifications and Licenses
CPR Certification
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