Store Manager Customer Service

Melissa Beadling

BUILDING TRUST, SHOWCASING TRANSPARENCY, AND BUILDING A RELATIONSHIP WITH ANY CUSTOMER

843-***-**** ***********@*****.*** linkedin.com/in/melissabeadling Myrtle Beach, SC 29588

SUMMARY AND QUALIFICATIONS

Flexible, adaptable, and solution-focused professional possessing versatile experience building and fostering relationships with internal and external stakeholders with a wide variety of personalities and attributes. Reputed organizational excellence and attention to detail, consistently ensuring completeness, accuracy, and compliance of physical and electronic documents. Effectively communicating and collaborating across all levels of an organization while adeptly jumping in and around different initiatives with substantial contributions. Meticulous self-starter with a strong work ethic who consistently meets and exceeds deadlines while managing multiple projects with ease. Possessing the technology and skills needed to thrive within a remote environment.

Liaison Customer Service Relationship Builder Complete, Accurate, and Compliant Document Management

Communications Work Autonomously Pasion for Continuous Learning, Process Improvement, and Automation

Self-initiating Collaborative Interpersonal Time and Task Management Verbal and Written Communication

PROFESSIONAL EXPERIENCE

Travis Mathew, City, South Carolina 03/2021 – Present

Assistant Store Manager

Actively assisting in the day-to-day retail operations management including sales and service, team leadership, and operational excellence.

Recruiting and training a team of support managers and client experience focused associates.

Developing and implementing strategies to drive sales and key performance indicators.

Managing inventory control procedures including product receipt, transfers, and returns.

Planned Career Break, Myrtle Beach, South Carolina 02/2019 – 03/2021

Intentional pause to focus upon fulltime caregiving and educational pursuits while spouse was deployed.

Savannah Bee Company, Myrtle Beach, South Carolina 05/2016 – 02/2019

Dual Store Manager 12/2018 – 02/2019

Director of Retail 11/2016 – 12/2018

Store Manager 05/2016 – 11/2016

Consistently entrusted with progressive levels of responsibilities based on outstanding performance.

Successfully balanced management of daily business functions while creating and fostering an entrepreneurial work environment.

Partnered in the creation and implementation of a training curriculum that was proven to not only effectively train employees for current role, but lay a foundation for advancement within the organization.

Developed sales strategies and performance goals, researched and worked with vendors, ordered inventory, maintained detailed records for analysis, and evaluated sales performance.

Actively supported organization’s growth and evolvement from 4-17 stores by continually recommending and coordinating the implementation of processes that enhanced effectiveness and increased revenues.

Planned, coordinated, and executed multiple events; utilized comprehensive knowledge and rapport building capabilities to educate a wide-variety of visitors on the importance of honey bees.

Proactively identified staffing payroll estimates were abnormally high for company’s size, implemented a payroll budget and enforcement guidelines, which positively resulted in considerable savings and an expansion of employee cross functionality.

Beach Realty Group, Myrtle Beach, South Carolina 10/2015 – 10/2016

Executive Assistant

Delivered comprehensive administrative support to one of Myrtle Beach’s top real estate brokers.

Served as a liaison between broker, clientele, and a wide variety of real estate professionals.

Executed office management tasks such as systematizing physical and electronic office records, following up on leads, and completing important errands.

Fresh Produce Clothes, Myrtle Beach, South Carolina 10/2012 – 10/2015

Store Manager

Managed overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive positive customer experiences, sales, and margin performance.

Facilitated several training programs to ensure sales team possessed in-depth product knowledge and exemplary customer-focused skills.

Made informed decisions by analyzing information and evaluating results to solve problems while considering the relative costs and benefits of possible outcomes.

Finishline Inc., Myrtle Beach, South Carolina 11/2009 – 01/2011

Assistant Store Manager

Actively supported Store Manager in all activities that related to maximizing sales, enhancing customer experiences, and building profits.

Provided outstanding customer service, rapidly addressing customers concerns to ensure satisfaction and repeat business.

Recognized by district and store management for excelling in loss prevention/inventory results within store due to providing additional training to increase sales team awareness of loss prevention and selling procedures.

TECHNOLOGIES

Remote Collaboration: Zoom, Skype, GoToMeeting, G Suite (Hangouts, Drive), Phone, Email

Document Management: Microsoft Office (Word, Excel, PowerPoint), Google Drive (Docs, Sheets, Slides)

Additional: Several internal and external POS systems

skillfully adopting technologies quickly and independently

EDUCATION

Bachelor of Science Healthcare Management, Coastal Carolina University, Conway, South Carolina In Progress

Bachelor of Science Business Management, Coastal Carolina University, Conway, South Carolina

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