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Customer Service Operations Manager

Location:
Saint Charles, MO, 63304
Posted:
August 11, 2023

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Resume:

Tarlochan "Bittu" Singh

*** ***** **** **., **. Charles, MO 63304

314-***-****

adyuvj@r.postjobfree.com

Professional Summary

Hard-working and responsible professional with extensive 19 years experience in warehouse logistics management and production.

Team oriented and safety conscious,

Self-Motivated and efficient with strong organizational and interpersonal skills.

Ability to create/maintain positive business relationships with clients and staff, dedicated to provide a high standard of customer service.

Operated all powered industrial lift trucks in warehouse.

Certified Forklift trainer.

OSHA- 10-hour General Industry Safety and Health

Technical Skills

Knowledge of various computer programs and technologies including Microsoft Office and Outlook

Experience of SAP, MII, JED System and Portal System, SOP, and P&L accountability skills.

RF Scanners, Printers, Copiers and Fax.

Experience

Warehouse Receiving Manager, Vi-Jon April 2020 - Present

St. Louis, MO

Responsible for keeping production supplied with components and moving finished goods from the production area to internal and external customers.

Ensure Safety and Health requirements are met for Department.

Coordinates with other supervisors of preceding and succeeding shift to ensure accurate understanding and communication of issues, current status reports of all incoming/outgoing loads in process.

Evaluate performances, recommend salary increase or promotions, train and instruct employees.

Resolve employee problems; approve, compute, and record employee hours on the time cards

Attend daily production meetings to ensure schedule changes, current and potential problem areas.

Make sure all warehouse tasks are accomplished in priority order

Responsible to provide workers with appropriate coaching, training, and tools to performs their jobs successfully.

Warehouse Operations Manager, Continental Research Corp. Jan 2020 – April 2020

St. Louis, MO

Oversee all aspects of logistical operations, including truckload planning, shipping/receiving,

Printing /picking /packing and accurate record keeping.

Reduced labor cost by 20% while increasing productivity by leading a team in redesigning the warehouse layout.

Performed HR functions, including hiring, and training.

Warehouse Team Resource Manager, RB Manufacturing Co. Nov 2018 - Aug 2019

St. Peters, MO

Manages the areas of Production, Planning, Projects and Materials in the Custom Manufacturing Operations based in Logistic Center to insure that safety, quality, labor, inventory and customer service targets are achieved consistently.

Ensures the compliance to safety policies of Reckitt Benckiser as well as compliance to the appropriate local safety and environmental regulations.

Ensures Company's compliance with all appropriate regulations, rules, policies and procedures (i.e. government, Corporate, Company, Logistic Center and department - EEOC, OSHA, EPA, FDA, GM

Aggressively pursue long term Direct Labor cost reductions by implementing strategic use Lean Techniques to reduce costs and re-engineer work-flows on the custom floor.

Manage the flow of Custom Manufactured goods into the Logistics Centers and Distribution Centers to insure all sites achieve the desired levels of performance in cost, service, and communication

Reviews existing Standard Operating Procedures and works with areas to develop new Sop’s to emphasize defect prevention techniques.

Insures production floor personnel are using the proper QA systems to ensure we are using the correct components and finished goods and takes corrective actions when required

Warehouse Manager, Amcor Rigid Plastics Jan 2018 – April 2018

Hazelwood, MO

Manage 2 warehouses and supervise staff of 19 forklift drivers and 1 Leads 24/7 within 3 shifts

Ensure goods are produced and packaged in correct quantities in accordance with agreed specifications.

Accurately records goods produced and problems encountered during all shifts to ensure the smooth changeover of shifts.

Perform quarterly and annual Performance Evaluation.

Provide Forklift training to warehouse associates.

Responsible for conveying maintenance of warehouse equipment.

Responsible for warehouse safety programs in order to provide a safe and clean workplace for employees and within the regulations of OSHA local and state regulations.

Recommends equipment requirements and replacement to the Operations Manager in order to upgrade and maintain warehouse productivity and efficiency.

Responsible for Quality and Food Safety.

Warehouse Manager, Alpla, Inc. May 2014 – Jan 2018

St Peters, MO

Responsible for Warehouse operations of 20 to 30 employees, including 4 shifts leads, 18 docks, maintenance coordination, purchasing, shipping and receiving, order pick, inventory control, palletizing, budget expenses, planning and staffing

Managing two facilities totaling 300k square feet

Ensure goods are produced and packaged in correct quantities in accordance with agreed specifications.

Team meeting after all shifts to ensure the smooth changeover of shifts.

Perform quarterly and annual Performance Evaluation.

Providing Forklift training to warehouse associates.

Perform mold changes with the Machine Operator.

Ensure the good quality of the product.

Ensure all employees understand and follow company policies and procedures.

Ensure all employees work in a safe manner by following company regulations

Ensure all teams works together as efficiently as possible.

Assess training needs of staff and ensure execution of training.

Ensure adequate staffing to cover absenteeism and holidays, as well as normal operations.

Correctly record time and attendance of teams.

Performing performance evaluations on a regular basis.

Reviewing employee concerns and issues with the other department Manager.

Maintaining good housekeeping within warehouse and production areas.

Warehouse Inventory Manager, T-Mobile Aug 2012 – May 2014

St Louis, MO (1 year & 9 months)

Manage up to 15 staff members, including preparing weekly rosters and leading staff evaluations

Helped implement a new inventory storage system.

Run monthly inventory reports.

Skill with Excel, especially pivot tables and the ability to present information to management.

Coordinate incoming and outgoing stock, deliveries and logistics

Audits for error in work order completion, work order closure, and work with Quality Control to correct discrepancies.

Monitor stock levels and carry out periodic stock takes

Interview prospective employees and train new staff members

Load containers, pallets and trucks for delivery to all states

Providing training for safety and hazard program.

Applying OSHA regulations and Safety performance.

Deals with receiving, staging, restocking, separation of all the orders for the contractors and shipping the materials to different vendors.

Creating location for storage, building maintenance, inventory controls, quality controls, material handling and daily paper work, checking damaged parts and getting RMA numbers.

Scanning parts and updating the inventory.

Distribution Centre Manager, Blockbuster LLC Jan 2005 - Mar 2012

St Louis, MO (7 years & 3 months)

Provided supervision to 45+ staffs with proper management to the 45,000 sq. ft. warehouse along with 5 bays as well as 1 fork lift.

Responsible for managing the stockroom, inventory accuracy, and on time delivery.

Keep the stockroom effective, organized, clean, and up to date. Ensure an efficient flow of goods through the stockroom.

Responsible for negotiations with shipping companies to set rates, ensure systems are up-to-date and training is in place for all shipping-related staff.

Supervised the setup of brand new warehouse, shelving and inventory storage.

Deals with shipping and receiving, creating location for storage, building maintenance, inventory controls, quality controls, material handling, cycle counts, sorters, orders, mails, staffing, counselling, recycling, auditing, budgeting, daily paper work, weekly reports, conference call and ordering supplies.

Interviewing and recruiting, counseling, coaching, development, forklift training, work training, necessary scheduling for all staffs, and provide accidental free environment, monitoring development, assigns jobs between employees, coordinating vacations, payroll and time sheets.

Experience with Environmental & Safety regulations and ensure an environment of constant safety awareness and that closely adheres to safety standards as set forth by Company, OSHA, DOT, and HAZMAT.

Warehouse Operations Manager, Sterling Healthcare, Inc. Dec 2000 - Jan 2005 Earth city, MO (4 years & 1 Month)

Provided supervision to 30+ warehouse staffs with proper management to the 35,000 sq. ft. warehouse.

Responsible for interviewing, hiring, coaching, training, performance monitoring of all employees in the warehouse.

Worked with Transportation Dept., Scheduling trucking shipments, negotiation on shipments/freights.

Experience in supervising logistics, ground transportation procurement and material shipping through FedEx, UPS and other trucking companies.

Data entry, order printing, ordering and purchasing of new/raw materials and mattress form, supplies and claims to the hospitals and nursing homes and managing product condition, inventory accuracy, security, storage, disposal, cleaning, repair and purchasing.

Checking customer credits, holding and releasing of orders depending on accounts and credits issues of customers.

Education & Training

Bachelor of Business (Logistics and Supply Chain Management)

GNDU University, India

Licenses

OSHA- 10-hour General Industry Safety and Health - By Southeaster OTI Education Center

Certified Forklift Trainer - By Weise

Class E Driving License



Contact this candidate