PATRICIA LEMUS GARCIA

***** ********** **. *** ****, Houston, TX 77040 219-***-**** adyuuq@r.postjobfree.com PROFESSIONAL SUMMARY

Committed to positive customer satisfaction while attaining business goals. Implements continuous improvements in dynamic environments; working with diverse client, coworker and supplier teams. Promotes safety and elevates customer service standards of excellence. Bilingual, tactful, problem-solver and goal- oriented manager. Experienced achieving positive resolutions in high stress client and team challenges. Five star reviewed business owner/manager consistently successful in planning and operational improvements. SKILLS

First Aid, CPR, AED training

Win/Win approach to positive resolutions

Client liaison, provides customer satisfaction

Bilingual, English and Spanish fluent.

Dual citizenship, MX and US passports

Team building, leads and follows by example

Over 15 years of customer service experience

Equipment operation, maintenance and

troubleshooting

Financial auditing, degreed accountant

Accounting, business management

Time Management, scheduling

Inventory management

Supplier contract negotiations

Trained in CDC Covid 19 infection prevention

procedures

Hiring, training, developing talented employees

through respect and positive reinforcement

WORK HISTORY

Lavanderia Ivette

Owner/Manager, 08/2011 to Present

Tala, Jalisco

Developed the top reviewed laundry business in Tala from inception to present day through dedicated focus on continuous improvement, process control, employee morale and customer satisfaction.

Conducts internal audits of laundromat finances and accounting including client accounts, bank reconciliations, state and federal taxes to maintain accurate records.

Manages equipment operation, maintenance, repair and upgrade for efficiency and satisfaction

Manages high priority industrial client contracts while managing daily activities, employees and individual customer needs to maximize profitability and satisfaction.

Implements continuous improvement initiatives by analyzing feedback from suppliers, clients and employees

Hires, trains and develops employees through development of trainings, checklists and process control

Experience with dynamic resolutions by focusing on the Win/Win approach to conflict resolution.

Delivers a high quality product through team morale building, respect and humility. Amazon

Team Leader, Customer Fulfillment 07/2022 to Present Houston, TX

Managing, on a daily basis, end to end operations for large site. Coordinates physical and virtual workflows and materials to ensure products are shipped on time to meet customer delivery promise.

Drives performance management of team members. Preparing, implementing training and developing plans for associates.

Resolves situations with Win/Win methodology in a high stress, dynamic environment

Continuously improves the delivery process while maintaining a sustained level of delivery performance improvement through positive reinforcement and team morale building.

Conducts 4M and 5S audits for the delivery station on a daily basis.

Consolidates information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly.

Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix.

Perform in depth problem solving in all areas to ensure successful and continuous operations

Participate in initiatives to ensure Safety and Operational Excellence. Identify, address and resolve safety hazards within the Fulfillment Center

Amazon

Associate 2, Customer Fulfillment 10/2021 to 07/2022 Troutdale, OR

Focused on delivering customer satisfaction with attention to detail in fast paced dynamic environment.

Coordinates physical and virtual workflows and materials to ensure products are shipped on time to meet customer delivery promise.

Leads by example as a team member promoting positive reinforcement, morale and safety awareness

Resolves situations with Win/Win methodology in a high stress, dynamic environment

Constantly monitors performance and continuous improvement through metrics and data analysis.

Conducts 4M and 5S audits for the delivery station on a daily basis.

Participate in initiatives to ensure Safety and Operational Excellence. Identify, address and resolve safety hazards within the Fulfillment Center

Communicate with internal and external suppliers using all communication channels available

Report and escalate systemic issues to management as necessary and in a timely manner Lemus-Garcia Family

Homemaker, Educator, Childcare Manager, 10/1996 to 06/2022 Indiana, Illinois, Oregon, Texas

Overseeing operation maintenance and ensuring proper handling of home equipment

Setting and monitoring the household budget to ensure efficient spending

Manages household finances, maintaining budget, accounting and savings

Responsible for doing the household weekly grocery and shopping

Cleaning, cooking,and doing the household laundry

Caring for, training 3 children, including overseeing their homework and assignments

Coordinating household management activities for optimum outcomes and positive customer experience

Promotes and maintains Health Safety and Environmental conditions to maximize team outcome.

Instills a deeply rooted sense of morality, diversity and inclusion through Christian based education Custodian, Janitor, 11/2016 to 08/2018

Portage Township Schools – Portage, Indiana

Trains in First Aid, CPR and AED use, emergency preparations and evacuation.

Maintained first class customer service, preparing tabletops, chairs and food preparation areas.

Prepared facilities for special events, to include set up of chairs, tables and furniture, setting up arrangements, meetings and seasonal/ function decorations.

Stripped and refinished hard surface floors to maintain quality condition and appearance. Scrubbed, top- coated, buffed and varnished hard floors.

Audited 14 classrooms, halls and lobbies to determine need for repairs, replacement of furniture and/or equipment.

Distributed linens, towels, toiletries and cleaning supplies using wheeled cart for maximum efficiency.

Championed Environmental, Health and Security initiatives throughout the business by vigilant awareness of security by locking doors, checking electrical appliances, trip and other safety hazards.

Utilizes MSDS data sheets, applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.

Operated, maintained and troubleshot complex electro-mechanical equipment to keep daily operations running successfully.

EDUCATION

Instituto Tecnologico Integral

Tala Jalisco – Diploma in General high school studies, college preparatory Municipal Institute, 1990-1993

Tala Jalisco – Associates Degree in Accounting, Business Instituto De Belleza Sol, - 1993

Guadalajara, Jalisco - Certification, Womens Hair Stylist, Cosmetology, Beautician Instituto De Belleza Sol, - 1995

Guadalajara, Jalisco - Certification, Mens haircuts, barbershop

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