Technical Support Quality Assurance
Resume:
Joseph K. Kuntz
Mobile, AL
**********@*****.***
OBJECTIVE
I am eager to utilize my abilities gained through 30+ years of experience and education in a challenging and rewarding position, as well as learn new practices to further my knowledge in the workplace.
QUALITY ASSURANCE/PROCESS ENGINEER
Hands-on quality assurance/process engineer with operations experience. Strong track record of training and developing high performing teams that exceed stakeholder expectations. Evaluates business needs and creates/implements process improvements that streamline operations while promoting efficiency. Excels independently, and as part of a team, in fast-paced, deadline-driven environments.
KEY AREAS OF TECHNICAL EXPERTISE
• Project Management • Root Cause Analysis • Regulatory Compliance
• Process Improvements • Collaboration Skills • Problem-Solving Skills
PROFESSIONAL EXPERIENCE
GPS Hospitality – Mobile, AL 2022-Present
Title: Manager –(RAM)
Oversee and assist with the responsibilities of daily operations for a national restaurant chain with the following aspects:
Burger King Inc Unit 3818:
- 1.4 M year in sales, Operation materials budget of 38K a year.
- Staff of 25 with a payroll of 440K+ year.
Worthington Industries/Taylor-Wharton Cryogenics – Theodore, AL 2015-2021
Titles Held:
Quality Assurance/Process Engineer (Technical Quality Level 3)
Product Specialist
Technical Support/Customer Service Representative
• Compile operational analysis spread sheets for technical product implementation.
• Conduct Root Cause Analysis on Defective Manufacturing Products
• Conduct Final Inspections of Operational Equipment • Implement and manage testing projects between Operations, Technical Support, Engineering, Sales/Marketing and the customers.
• Create new/review operational ISO 9000 processes and standard procedures
• Assist Engineering/Product Management on specialized equipment.
• Assist as Quality Liaison to the Sales, Technical Support and Engineering Departments.
• Assist in technical/product training of new Sales/Marketing personnel and customers.
• Review technical guidelines for customer requirements.
• Support Field Service Personnel with Sales Upgrades and Implementations of technical specialized projects.
• Assist in writing and maintaining technical/operational manuals.
• Assist the Sales/Marketing Departments in the resolution of technical support issues.
• Review ASME and DOT designed equipment as well as laboratory cryogenic refrigerators.
Waffle House, Inc. – Mobile, AL 2010-2015
Title: Unit Manager
Responsible for the daily operations of a national restaurant chain with the following aspects:
Waffle House Inc Unit 1714:
- 820K a year in sales, Operation materials budget of 24K a year.
- Staff of 32 with a payroll of 118K+ year.
- Top Sales Producer for Spring Sales 2012
Waffle House Inc Unit 289:
- 600K a year in sales, Operation materials budget of 17K a year.
- Staff of 27 with a payroll of 67K+ year.
GTL - Global Tel*Link Corporation (Schlumberger Ltd) – Mobile, AL 1996-2010
Titles Held:
Senior Sales Support Engineer
Technical Sales Support Coordinator/Sales Engineer
Corporate Communications Manager (MARCOM)
Technical Writer
Project Manager Liaison to the Sales, Technical Support and Engineering Departments.
Implement and manage projects between Operations, Technical Support, Engineering, NSS, MIS, Marketing and the customers valued from 5M to 320M.
Conduct financial/business reviews for existing and new business applications for technical and engineering applications.
Conduct technical/product training of new Sales/Marketing personnel and customers.
Review technical guidelines for Government RFP requirements.
Support Field Service Managers with Sales Upgrades and Implementations of technical specialized projects.
Assist in the technical training of the Sales/Marketing Department and customers.
Assist in Managing product marketing projects/budgets and technical operations.
Writing and maintaining technical/operational manuals.
Managed corporate promotions for Industry and Business Marketing relations.
Assisted in managing technical product marketing budgets and operations.
Coordinated Product Training for internal sales and customer personnel.
Assist the Sales/Marketing Departments in the resolution of administrative, functional and technical support issues.
Project Coordinator for promotional trade shows, product demonstrations and budgets.
Producing and coordinating marketing and sales materials (brochures, videos, web sites, promotional items, etc.)
Taylor-Wharton Cryogenics – (Harsco Corporation) – Theodore, AL 1990-1996
Titles Held:
Technical Writer – Marketing Representative
Draftsman - Detailer
Project Coordinator for maintaining technical accuracy of operations manuals/marketing information relating to the manufacturing of cryogenic equipment.
Technical Liaison to Marketing, Sales and Operational Departments.
Designed ASME/DOT equipment per ISO 9001 as well as laboratory cryogenic refrigerators.
Assist Engineering/Product Management on specialized equipment implementation.
Gather and assistance Production with Root Cause concerns.
Compile cost/sales analysis reports for future productions implementation.
Organizing/distributing sales leads for U.S. and international agents.
COMPUTER EXPERIENCE
Computer knowledge: Windows 95/98, NT, 2000, XP, Vista, Windows 10
Computer Network, Telephony
Microsoft Project, Word, Excel, PowerPoint, FrontPage, WordPerfect
AUTOCad Version 9-12
IBM AS/400
EDUCATION
Phoenix College - Mechanical Engineering Drafting/Design Degree – Gautier, MS, 1989-1990
Shelton State Junior College - Business Studies - Tuscaloosa, AL, 1988-1989
Spring Hill College - Business Studies - Mobile, AL, 1987-1988
McGill-Toolen High School - High School Diploma, Mobile, AL, 1983-1987
OTHER EDUCATION
WHU - Waffle House Inc Operations Management Training, 2010
ServSafe Certification – National Restaurant Association Educational Foundation, 2010 (7208401)
AMA - American Management Association:
Time Management Training, 2004
Senior Project Management Training, 2004
SMG - Strategic Management Group:
Schlumberger Ltd. Management Development Program/ Marketing, 2000
GTL (Global Tel*Link Corporation) - Certified Technical Product Trainer
APPOINTMENTS/ACHIEVEMENTS
WH – Waffle House Inc.: Future Operational Star, 2012
ACA - American Correctional Association: Chairman, Technology Committee for 2006, 2008
ACA - American Correctional Association: Chairman, Technology Development Committee for 2005, 2006
ACA - American Correctional Association: Committee Member, Technology Implementation Committee
AJA - American Jail Association: Committee Member, Exhibitor Advisory Committee for 2005
AJA - American Jail Association: CJP (Certified Jail Provider) Task Force Director for 2006
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