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OBJECTIVE

Enthusiastic customer care specialist With a willingness to help attitude. Seeking a position working remotely and helping all consumers in any facet or position. Willing to work and learn new industries and different systems while understanding the importance of adhering to companies rules and guidelines . Continuing to meet and exceed all expected goals of the business and to gain knowledge For myself and to become successful and to help others achieve their success. SKILLS

Active listener

Empathetic

Problem solver

Transparency

Effective Communicator

Call control

Assisting Customer Complaint

Maintaining optimistic in adversity

Consistent

Polite professionalism

Tactful with professionals and non-professionals at all levels.

Deescalate customers

RENTENTION SPECIALIST

JOHNSLYN L. SCOTT : 937-***-**** adyuuc@r.postjobfree.com

WORK EXPERIENCE

CUSTOMER CARE RETENTION SPECIALIST • AT&T • 11/2001 – 12/2022

Retaining customers from disconnecting service due to billing and technical concerns.

Liaison between AT&T tech support and accounts receivables. 10-20 different department

Placing new and transfer orders for new customer and customers moving to a new location.

Accepting proprietary information as social security numbers, DOB, credit, and banking information.

2 years of working from home and navigating CRM and Coral.

EXPERIENCE AND ACHEIVEMENTS

ACHEIVEMENT

I have worked as a team lead and trained incoming customer care specialists. Further, since working in a retention, the disconnection has significantly lowered. Moreso, I have exceeded and met all sales and retention targets.

Measured by voice of the customer surveys, I am currently exceeding over 90% in customer satisfaction.

EXPERIENCE

Proficient in Java script, online desktop chats, and Microsoft word while multi-tasking several applications simultaneously and speaking with the customer and different departments

Typing 35 words per min and manually logging information and navigation AT&T applications

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