Customer Service Data Entry
Resume:
COMMUNICATIVE CUSTOMER SERVICE REPRESENTATIVE
TAMMIE
RILING
CONTACT
INFORMATION
*.***********@*****.***
Pa. 16601
SKILLS
Assisted customers in
making payments,
payment plans to keep
accounts current
Maintained knowledge of
the business policies,
security practices and
guidelines
Educated customer on
products as well as
efficient details of their
accounts
Setup/deactivated
customer accounts
Helped customers with
billing issues, returns,
refunds and/or refunds
Demonstrated excellent
communication skills in
resolving
product/consumer
complaint
SUMMARY
2 years of Customer service satisfaction as a call center representative working remotely from home. I worked with CRM systems and software, managing large amounts of inbound calls, as well as being the top retention agent for two programs within the company. I also have experience in bookkeeping, data entry and multi-task in a fast paced working environment. OBJECTIVE
I would like to work remotely if possible. I am motivated in maintaining customer satisfaction while contributing to company success.
EXPERIENCE
BAR MANAGER
Ruby Tuesday . Altoona Pa Aug 2001 - Dec 2009
I was in charge of ordering what was needed to maintain the bar at a high paced restaurant as well as scheduling
bartenders/servers.
BOOKKEEPER
Wallace Auto Glass. Roaring Spring Pa Feb 2006 - May 2014 I placed orders for supplies within the company and it's outsourced distributors. I also had the task of scheduling services rendered, payroll and general office work.
CALL CENTER AGENT/RETENTION AGENT
American Customer Care inc . Altoona Pa. July 2021 - April2023 I worked for muliple programs within this company. I maintained being top retention agent in two of the programs. In 2022 I Remain calm and
professional in stressful
circumstances and
effectively de-esculated
tense situations
Answered incoming calls
and emails, providing
Frontline support or
assistance with products
and service transactions
Promoted high customer
satisfaction by resolving
problems with
knowledgeable and
friendly service
Customer Retention
Strategies
Needs Assessment
Data Entry and
Maintenance
Customer Account
Management
De-escalation Techniques
Upselling Products and
Services
POS Systems and
Ordering Platforms
Call Documentation
Credit Card Payment
Processing
CRM Software
LANGUAGES
received MVP for the retention team. I also helped new team members train, by having them shadow me.on customer calls. EDUCATION
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