Customer Service Representative

Curriculum Vitae

Full Name: Hussein Sohun

Address : Leopoldbour street Cnr Marcelin Savimootoo

Phone : 002**-*******

Mobile : 002**-********

Email : ************@*******.***

Gender : Male

Date of Birth: 24.10.1983

Driving Licence: Yes

EDUCATION

Completed Level Course Institution

2007- Diploma - Business, Information technology & Marketing at Oxford College of

Management studies, London, United Kingdom

2006- Certificate - Computing London Centre College, London, United Kingdom

2005- Diploma - Business Administration at London Centre College, London, United

Kingdom

2004- London College, Edgware Road, United Kingdom

2001- Certificate - A+ Hardware at Informatics Training Centre Ltd, Port-Louis, Mauritius

2000- Diploma - Sheet metal work at Industrial And Vocational Training Board, Piton,

Mauritius

1999- Certificate - Basic Electricity Course at Industrial and Vocational Training Board,

Beau-Bassin, Mauritius

From To Role Company

08/2019 – Till Date Driver/Trainee Technician JKalachand Co Ltd

Drive Van 2.5 tone at customers address.

Repair Exerciser for GYM and private customers.

Take payment cash or card.

Issue provisional receipt .

Customer service with high standard as we have vvip customers .

01/2019 – 06/2019 Store Supervisor Greenbrands Worlds LTD

Ensure delivery goes well.

Stock Replenishment .

Deliver products to customers as well drivers for delivery.

Ensure we have all products in stock.

Responsible of staff working in store .

Do stock control every month for availability as security purpose.

Ensure that staff is performing with customer satisfaction.

Deal with complaint fairly.

01/2018 – 12/2018 Messenger Mauristea Investment (Kuanfu Tea)

Banking all shop end of day business.

Driving directors to meeting

Applications for expat working permit.

H Sohun ©

05 /2014 - 03/2017 Driver Green Brands LTD ( Marketing / Sales )

Deliver Product at Client Address

Customer Service.

Sales of products.

Ensure delivery is done in good order as per invoice.

Take payment from customers.

08 /2013 – 05/2014 Assistant Store Supervisor & Driver GreenBrands Ltd (Logistics / Warehousing / Distribution / Transport)

Ensure delivery goes well.

Stock Replenishment .

Deliver products to customers as well drivers for delivery. Ensure we have all products in stock.

Responsible of staff working in store .

Do stock control every month for availability as security purpose.

Ensure that staff is performing with customer satisfaction.

Deal with complaint fairly.

Deliver products to customers at their residence as well take payments from customers.

02 /2012 - 12/2013 Driver Al-Hussein Transport Services (Tourism / Travel)

Pick up and Drop client to their residence .

Airport pick-up & drop off.

Make excursion for client.

Tour operators .

02 /2011 - 01/2012 Customer Service Representative Serve Calls (Call Centres / BPO / Customer Service / Languages)

Answer phones and respond to customer requests.

Sell product and place customer orders in computer system.

Provide customers with product and service information.

Up sell products and services .

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

Follow-up on customer inquires not immediately resolved.

Complete call logs and reports.

Research billing issues .

Research misapplied payments.

Recognize, document and alert the supervisor of trends in customer calls.

Recommend process improvements.

Other duties as assigned .

Provide on-the-job training for new employees.

Generate customer thank you letters.

09 /2010 - 12/2010 Call centre customer service Manpower’s Agent (Call Centres / BPO / Customer Service / Languages)

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information about company to keep customer satisfaction. Interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow-up.

H Sohun ©

07 /2004 - 10/2010 Assistant Manager Superdrug & Savers (London) (Marketing / Sales)

Support in the delivery of Key Performance Indicators

(KPI’s) within budget.

Assist in the delivery results in line with the defined people & Leadership DNA descriptors.

Ensure the store is merchandised to the highest possible standard to promote & reinforce the Superdrug brand.

Ensure all company procedures are followed at all times in order to protect company profits, people & stock.

Assist in ensuring that the store team are appropriately trained in all stock handling procedures and that this is subject to regular and ongoing review.

React quickly to identified risks in store, ensuring that all measures are taken to minimise the risks.

Managing 18 staff on rota basic.

Managing complaint from face to face as well on phone .

11 /2000 - 05/2002 Electronic Technician Dr A.G.Jeetoo Hospital (Engineering / Electronics)

Maintenance and Servicing of Electrical and Bio Medical Equipment .

PERSONAL STATEMENT

I am reliable, hardworking and conscientious. I provide an excellent customer service skill. I work well on my own as well as part of a team when put under pressure, my communication and inter personal skill ensure that I have a good relationship with colleagues and customer alike. I am highly computer literate and highly fluent in both English and French written as well spoken. My assets are happy and pleasant disposition. My hobbies are spending time with my family, world travel, photography, make friends, learning different culture, swimming, languages, surfing on net, music,and create web site.

H Sohun ©

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