Business Analyst Product Owner
Resume:
Saravana Kumar K
Sr. Manager – Product Owner:
Digital Transformation and
Solutioning
Description:
Seasoned Product Owner with 14 Years of experienced in solutioning new telecom products and manage Product Lifecyle of digital platform which yields revenue for the company and aims on customer experience. Specialized in Digital Transformation of OSS/BSS stack for the L2C journey. Ethical team player working with group of cross-cultured and cross functional teams exerting great support and productivity. Commendable CX/UX oriented approach in design and solution with high quality standards.
Objective:
• To seek a position that challenges my abilities in an organization that offers me a good career.
• I am willing to work as a key player in a creative environment with an opportunity for implementing innovative ideas.
Genres of Experience:
• Product Owner • Business Analyst
• Scrum Master • Service Delivery
Sr. Manager,
Digital Transformation Product Owner
Tata Communications Ltd.,
August 2021 - Present
Responsibilities include:
• Execute digital enablement by building self-service platform for customers
• Engage with IT, Engineering and Ops teams to build OSS-BSS stack.
• Solution orchestration for seamless integration with legacy system.
• Build product strategy and roadmap for digital transformation keeping in mind market demands and organization growth
• Requirement elicitation and Creating User Stories on JIRA
• Preparing Product catalogue and BRD for new features.
• Groom the IT team and get the stories pointed with efforts
• Design the solution and size the team based on effort for development on OSS/BSS stack.
• Creating Product Backlogs and Sprint Planning.
• Providing demo and support in UAT before production.
• Release Plan and Production Rollout planning
• Identifying system Improvement opportunities in existing processes.
• Drive automation initiatives to cater improvement in systems. Recent Projects Worked:
1. OPTIMUS (Global SIP Connect Onboarding):
• Project duration- 1 Year 5 Months
• Project Description: Successfully Onboarded GSIP product and its related service on the in-house Order placing application which in turn integrated with the internal OSS BSS tools to enable L2O and O2C journey for the customer to directly place order from OPTIMUS and avoid delay by excluding non-mandatory steps and processes Contact
Skills
• Product Roadmap
• Requirements Elicitation
• OSS/BSS orchestration
• Web and Mobile app design
• AI/ML integration for better CX
• Solution architecture
• Scope Development
• Agile Methodologies
• Scrum Process/Ceremonies
• JIRA - User Story drafting
• Solution Designing
• IT Grooming
• Sprint Planning
• User Demo
• Release Planning
• Process Automation
• Risk Analysis & Troubleshooting
• Work Ethic
• Client Relationship
Certificate
Certified Scrum Master (CSM
certified)
SAFe Product Owner/Product
Manager
ServiceNow Fundamentals
ITIL Foundation
CCNA Certified
Other recent interested online
courses in 2023:
Certified Foundation Level
Business Analyst
Astronomy: Exploring Time
and Space: 9 out of 11-
week certification
Power BI: Introduction
completed
************@*****.***
Dighi, Pune
www.linkedin.com/in/5aravanakumar
Software Tools
OSS BSS Tools:
OPTIMUS (Digital
customer self-serve
portal)
SNOW
Tiger RePC
SFDC
REACT
JIRA
Protocols:
SS7
SMPP
HTTP/HTTPS
ReST API
SIP/VoIP
Automation Tools:
UI Path
Power Bi
Configuration Tools:
MMX IT Portal
CISCO F5
MSPS
React pass & TSE
Testing and Monitoring Tools:
POSTMAN
CSG ASSURE
Kibana
Arkime (Moloch)
Programming Language
PHP, MySQL
HTML
MS VISIO
Education
B.E. in Computer Science with
First Class from RAJALAKSHMI
ENGINEERING COLLEGE (ANNA
UNIVERSITY Tamil Nadu, India)
Project Management and
Customer Focus Certification
from TATA Management
Training Center (In
collaboration with the Harvard
Business School) – In progress
• Role: Product Owner (Team Members: 15, Duration: 7 Months) 2. BYOC (Bring Your Own Carrier) & Virtual Network Operator on GSIP :
• Project Description: Successfully built and deployed BYOC and VNO service using the existing infrastructure.
• Played a key role in solution/process orchestration and automation of the L2C journey on the digital platform integrating with the existing OSS BSS stack and seamless handover to Service NOW via API
• Role: Product Owner (Team Members: 15, Duration: 10 Months) 3. Unified Order Tracking Management:
• Project Description: Successfully deployed Mobility and Voice provisioning orders to In-house Digital Platform for real time order tracking and management.
• Integrated with OSS stack for automated provisioning process.
• Role: Product Owner (Team Members: 12, Duration: 9 Months) Sr. Lead – Business Analyst/Solution Architect/ Service Delivery: Mobility/IoT/SMS/Roaming
Dec 2011 – July 2021
TATA Communications LTD.
Responsibilities include:
Business Analyst and Solution Architect (Mobile Messaging Platform)
• Collaborate closely with Mobility Product team in onboarding any new customer or supplier on the Mobile Messaging Exchange environment
• Collaborate with the product team to understand the road map.
• Setting up internal and CFT meeting twice a week to understand the requirement
• Create JIRA for New and Enhancement developments.
• Resource Sizing and Budget allocation
• Managing sprint backlogs in JIRA for ongoing projects
• Groom internal IT teams on user story and Sprint planning.
• Coordinate with Scrum master for Release Plan.
Major Projects Worked:
4. Mobile Messaging Exchange:
• Project Description: Developed in-house application to enhance the product and provide digital platform to the user.
• Role: Solution Engineer & BA (Team Members: 4, Duration: 12 Months) 5. Campaign Manager Solution:
• Project Description: Deployment of CM solution to Mobility customers in coordination with the third party vendor and worked as a BA in the CM solution integration with Mobility business
• Role: Business Analyst (Team Members: 7, Duration: 6 Months) Awards and Recognition
In past 14 years in TCL, I have
received valuable recognitions
and awards in below
categories,
Responsive: Focus on
Execution
Inclusive: Collaboration
Daring: Courageous &
Resilience
Responsive: Agility
Inclusive: Collaboration
Responsive: Solution
Orientation
Innovative
Focus on collaboration
Whatever It Takes
Value added Contribution
• Developed Order
management and tracking
tool for the entire team
• Developed Customer
contact management digital
platform
• Developed an Exceptional
case order management
portal
• Worked on various high
priority and business
critical engagements
BYOC (Bring Your
Own Carrier)
enablement
Global SIP Connect
onboarding on
Optimus
BoD (Bandwidth on
Demand) Ethernet
Campaign
Manager
Third party to in house
service/product
migration
Capacity
enhancement with
300+ suppliers
Tracker portal creation
Power Bi report
LERG Implementation
Service Delivery domain
Mobile Messaging Exchange (MMX) - A2P, APIs and Messaging services
• Referring to Salesforce (SFDC) for the L2O detail and process the order.
• Post successful onboarding of any new customer on MMX platform, the account is made Ready for Service and handed over to Service Assurance team for life cycle management.
• Push the order on the internal OSS tools for the O2C process flow and handover to Service Assurance by integrating with Service NOW. GSM Signalling Domain (STP)
• Roaming Provisioning:(updating IR21, screening)
• Screening: Defining Signalling (C7 Link), Screening between two different operators as per roaming agreement
• Defining GTs, DPC routing configuration, Node configuration.
• MMX – Mobile Messaging Exchange, providing A2P service.
• MRS – Preferred n/w selection in international roaming configuration.
• IRS – ITU/ANSI conversion configuration.
• Origin based routing & Special TT routing configuration. Program Management
• Welcome letter preparation after order login by sales.
• Project plan with various milestones & timeline in project.
• Service assurance handover and CSAT Improvement
• SPOC for the Mobile Messaging Exchange and TDM to SIGTRAN Migration and configuration
• Productive collaboration with stakeholders via conf. call, Mail, Project plan, Project closure Document & Dashboard.
• Weekly dashboard preparation with status of all orders & shares it with top management & all relevant stakeholders.
Customer Service Executive – Service Assurance: ACCESS NOC & IP SOC April 2010 – November 2011
TATA Communications LTD.
Responsibilities include:
Transmission and IP:
• Alarm Monitoring, Validating and troubleshooting errors and flaps on last mile connectivity based on SDH Framework.
• Troubleshooting of the leased line of MPLS VPN customers for errors, reliability, load, flapping or complete failure and accordingly Coordination with BSNL, MTNL or TTML, TULIP, etc.
• IP addressing & Subnetting
• Implementation of access list on router
• Backup and restore IOS
Graduate Engg. Trainee: Service Delivery – Voice Routing Manager Aug 2008 – March 2010
TATA Communications LTD.
Responsibilities includes:
TDM Voice Domain (Voice Routing)
Routing Configuration, Operations & Maintenance
• LCR based routing implementation for NLD and ILD TDM Voice traffic.
• B No routing in MNP Scenario for India terminating traffic
• Alarm monitoring & troubleshooting.
Data Maintenance – Created and Manage below Data.
• Created the MNP routing database based on the updated LRN list
• Coordination with Business leads and NOC / Regional Teams for NLD/ILD routing.
• Monitoring, Analysis, and resolution of low ASR issues. I hereby declare that all information given above is true and correct to best of my knowledge and belief.
Date: 10th May’23
Place: Pune
K. SARAVANA KUMAR
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