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Customer Service Support Specialist

Location:
Houston, TX
Posted:
August 11, 2023

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Resume:

LISA K. HAMILTON

Houston, TX Email: adyur6@r.postjobfree.com Mobile: 832-***-****

SUMMARY

Qualified Senior Buyer, Administrative, Logistics and Customer Services Specialist with over 10 years of experience in Oil/Gas/Energy, 7 years working with SAP and MAXIMO. With over 20 years of excellent Customer Service Relationship expertise in one call resolution and effective customer relationship builder.

QUALIFICATIONS

Excellent verbal, written communication, and interpersonal skills detailed oriented with the ability to multi-task.

Brand promotion, managing executive calendars, coordinating travel logistics (International and Domestic), cross-cultural, scheduling meetings and teleconferences, assisting on special projects. Excellent time management and prioritizing skills, cultural awareness of internal/external customers, astute listener, skilled problem solver with the ability to work in a team environment or independently with/without supervision.

•MS Office Suite

•SharePoint

•MAXIMO

•AS400

•Siebel 7.7

•Lotus Notes

•Deltek

•HireRight

•Costpoint

•Kronos

•Lodestar

•OSHA

•JCAHO

•Snag It

•CPT Coding

•Telephony

•QuickBooks

•Ariba

•Remedy

•Microsoft Lync

•Oracle

•SAP

•Zendesk

PROFESSIONAL EXPERIENCE

Insight Global – Houston, Texas 08/2022 - Present

IT Procurement Analyst (Contractor -Southwestern Energy)

Coordinating IT purchasing between end-user and various IT groups (internal and external) for both new purchases and existing support contracts. Work with various vendors to get quotes for software and hardware equipment, create Purchase Orders, oversee the software asset lifecycle. Maintain software entitlement information, respond to information requests, identify and oversee harvesting of unused software assets. IT Procurement Specialist (Contractor-NRG/SHI) 03/22 – 07/2022

Responsible for supporting an end-client with IT hardware and software asset management. Other responsibilities include creating P.O.s, managing ticketing service, managing invoices to customer, fulfilling inventory orders, creating quotes, assist with customer software requests.

Sutherland Global – Houston, Texas 11/2020 – 11/2021 Financial Service Coordinator

Processing electronic customer request related to their accounts, resolved questions/issues sent into central email mailbox, verified contract signatures, expiration dates, and payments posted.

Collabera – Houston, Texas 08/2019 - 07/2020

IT Hardware Coordinator (Contractor-ExxonMobil)

Performed activities in IT related areas (i.e., hardware/software contracts; software licenses).

support for questions/issues sent to central email mailbox, training end-users on new peripherals usage related to software used by all employees.

UP Professional Solutions, Inc. – Houston, Texas 10/2018 – 08/2019

Procurement Specialist (Contractor-INEOS)

Developed supplier lists and issue (RFP) packages and amendments for material and services, participate in development and support of estimating efforts, issuing RFI’s, develop sourcing strategies. issued requisitions, purchase orders, and change orders in SAP, conducted bidder conferences and coordinate discussions between bidders and technical personnel, write supplier communications and support source selection processes, develop, and maintain relationships with suppliers, engineers, construction, and essential project personnel, work with Contracts Coordinator to negotiate and prepare various contracts.

OnPoint Industrial Services, LLC. – Houston, Texas 01/2018 – 03/2018

Turnaround Buyer / Expediter (Contractor-Texas Petrochemical Houston)

Partnered with the Turnaround Procurement Contracts Manager coordinating quotes, bid tabs, single source requests, ensure properly prepared requisition, manage low complexity operational spend ranging from $25M - $100M annually, ensure all RFP/RFQ for the TAR are appropriately uploaded, key liaison with manufacturing, business, and commercial organizations, guarantee continuity of supply consistent with operations planning\ production needs, oversee accurate definition of requirements, negotiates purchase agreements, establish\maintain effective procurement system consistent with company control guidelines, provide updates to the tracking sheet on SharePoint on which requisitions have been entered, the status, compare and consolidate invoice in Ariba, communicate and negotiate complex contract issues, performed commodity cycle counts\inventory.

BLACKROCK RESOURCES, LLC. – Houston, Texas 06/2016 – 10/2017

Senior Buyer (Contractor-Columbia Pipeline Group)

Fulfilled compressor stations and pipeline purchase orders with established suppliers of stock, non-stock, and dedicated material with the purchase value from $5K to over $1M, prepare RFQ’s, Bid Tabs, Summary Comparisons, and Material Trackers, confirm material requirements, negotiate applicable volume discounts, managed project commodity from kick-off, through completion and payment, expedites purchase orders in SAP and resolves invoice disputes, handle material returns, ensures appropriate credits applied, monitor and maintain key purchasing data, order price lists and lead times, communicate purchasing alternatives in Ariba, delivery constraints, costs and benefits.

LINK OIL & GAS PROFESSIONALS – Houston, Texas 04/2014 – 01/2016

Procurement Analyst (Contractor-Mitsubishi Heavy Equipment America)

Provide support\activities for proposals, initiate follow up with the supplier to ensure the proposal due date, received, compared, and recorded the bid responses, processed import/export documentation, and customs releases, organized bid responses, proposal and mail for review by the Procurement Manager, coordinate and scheduled meetings, appointments, carrier goods release as requested, reconciled vendor’s invoice against the purchasing information, maintained auditable purchasing record / documentation.

COMPREHENSIVE HEALTH SERVICES – Baghdad, Iraq 02/2012 – 02/2014 Administrative Logistics Support Specialist

Coordinated\distributed meeting minutes, calendar management, DOS safety announcements, liaison for international business, inspection, quality control, segregation, inventory control, requisitioning, preservation, salvage, ordered warehouse materials and equipment when stock levels were low, researched sources of supply and prepared procurement documentation for supplies and equipment, provide data and research for capital equipment or high dollar value procurement justification, report on property inventory for assigned unit, staffing, assists, Assisted with the development of work requests for facilities maintenance, training database, OSHA and safety training, facilitate delivery of material to MSSI-Iraq health care delivery sites. controlled government property in accordance with CHS policy and procedure and local SOP and applicable US Law and implementing regulations, manage consumable inventory.

EDUCATION

International Open Academy HR & Payroll Management Certification

Champions School of Real Estate Residential Sales License (565773)

M.B. Smiley High School Graduate



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