NICOLE LIED

Lititz, PA ***** 717-***-**** adyuov@r.postjobfree.com WWW: Bold Profile

PROFESSIONAL SUMMARY

To seek and maintain a remote full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote Customer Service Representative or remote Transcription position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative or Transcriber position. Ready to help team achieve company goals.

SKILLS

Great Customer Service

Good Telephone Etiquette

Point of Sale (POS) system operation

Dynamic, friendly hostess

Passion for customer satisfaction

Order fulfillment

Administrative support

Multi-line phone talent

Professional telephone demeanor

Recordkeeping strengths

Creative problem solving

WORK HISTORY

HOUSEKEEPER

Holiday Inn Suites, Morgantown, PA

Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Disposed of trash and recyclables each day to avoid waste buildup.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Engaged with guests on room requirements and amenities to promote overall satisfaction.

Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Adhered to professional house cleaning checklist.

Dusted picture frames and wall hangings with cloth.

Restocked room supplies such as facial tissues for personal touch with every job.

Operated electronic backpack vacuums and floor sweepers.

Changed bed linens and collected soiled linens for cleaning.

Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Restocked cleaning storage cabinets, carts and baskets for easy use.

Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Handled requests for extra linens, toiletries and other supplies.

Scrubbed floors with special cleaners and equipment to achieve deep clean.

Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Returned emptied garbage receptacles to proper locations.

Completed special housekeeping actions such as turning mattresses on set schedule.

Rotated linens in storerooms and replenished when supplies ran low.

Hang, cleaned and rehung draperies to maintain freshness.

LABORER 10/2011 to 02/2023

We Buy Houses Lancaster, Strasburg, PA

Worked alongside team to accomplish work goals according to schedule.

Loaded, unloaded, and moved material to and from storage and production areas.

Prepared job sites by removing debris and setting up materials and tools.

Performed general housekeeping and cleaning tasks.

Utilized construction tools and machinery to effectively complete job site projects.

Used measuring tools such as gauges and tape measure to identify conforming parts during production.

Identified and reported hazards on job sites to prevent accidents and injuries.

Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.

Used variety of hand and power tools to complete tasks.

Loaded and unloaded materials onto trucks and trailers.

Cleaned and maintained tools, equipment and worksites.

Moved and cleared debris from work sites to dispose of in designated areas.

Loaded and unloaded materials and equipment onto and off construction sites.

Managed safe and efficient use of tools and equipment on construction sites.

Provided labor support to carpenters, masons and other skilled trades.

Assisted in digging, trenching and backfilling trenches and foundations.

Completed tear-down of existing structures to prepare for new construction.

Dug trenches, backfilled holes and compacted earth to prepare for new construction.

Helped with erecting scaffolding and ladders.

Installed drywall, siding and other structural components.

Helped with door and window installations.

Worked on sites, installing roofs and other exterior components.

Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.

Understood and followed verbal and written instructions to complete work correctly

FAST FOOD TEAM MEMBER 03/2003 to 04/2005

Burger King, Morgantown, PA

Greeted customers promptly and took orders to keep flow of traffic moving.

Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Performed shift change tasks each day to keep store neat and running smoothly.

Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.

Trained newly hired employees on routine tasks and customer service.

Processed orders on POS system and accepted cash and charge payments.

Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

Provided support to crew members, facilitating quick food preparation and delivery.

Promptly resolved customer complaints, escalating major issues to supervisor.

Checked equipment for proper temperatures to keep food safe for consumption.

Made change and returned correct cash and coin to patrons.

Delivered special orders to waiting vehicles and tables to promote specialized service.

Suggested complementary items to orders to boost sales.

Assisted with preparing salads and cold food items.

Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Accurately operated cash register to process customer payments.

Kept kitchen, counter and dining areas cleaned and sanitized.

Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Kept drawer balanced by accurately processing cash, credit and debit payments.

Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Documented customer orders and conveyed special requests to kitchen staff.

Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Brewed coffee and tea and changed out drink station syrups.

Reconciled receipt totals, cash and credit payments to address shortages.

Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

CREW MEMBER 07/2003 to 12/2003

McDonald's, New Holland

Worked front counter, drive-thru and other areas.

Took orders, prepared meals, and collected payments.

Collaborated with team members to complete orders.

Provided excellent customer service by greeting customers and meeting quality expectations.

Cleaned and maintained all areas of restaurant to promote clean image.

Kept food preparation area, equipment, and utensils clean and sanitary.

Assisted other team members to achieve goals.

Packaged menu items into bags or trays and placed drink orders into carriers.

Addressed guest needs, questions, or concerns to create optimum experience onboard.

Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.

Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

Listened attentively to customer complaints or requests and resolved issues without need to escalate.

Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Greeted customers promptly and took orders to keep flow of traffic moving.

Became familiar with products to answer questions and make suggestions.

Performed shift change tasks each day to keep store neat and running smoothly.

Reduced customer wait times by quickly operating customer window and sales register.

Delivered complete food orders to guests and confirmed customer satisfaction with completed order.

Received and processed customer payments and estimated and communicated wait times accurately.

STAFF 09/2002 to 09/2002

Ephrata Fair Pizza Stand, Ephrata

Helped serve pizza to customers.

worked as a cashier.

STAFF 06/2002 to 08/2002

CVS, Ephrata, PA

Welcomed customers and helped determine their needs.

Restocked and organized merchandise in front lanes.

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Stocked, tagged and displayed merchandise as required.

Tallied cash drawer at beginning and end of each work shift.

Answered questions about store policies and addressed customer concerns.

Assisted customers with returns, refunds and resolving transaction issues.

Performed cash, card and check transactions to complete customer purchases.

Operated cash register to record transactions accurately and efficiently.

Handled cash with high accuracy and took care to check bills for fraud.

Used POS system to enter orders, process payments and issue receipts.

Learned duties for various positions and provided backup at key times.

Maintained current knowledge of store promotions and highlighted sales to customers.

Responded promptly to requests for assistance, spills and customer inquiries.

Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Checked personal identifications during alcohol and tobacco sales.

Set up new sales displays each week with fresh merchandise.

SERVER / DISHWASHER / BUSSER / CLEANER 08/1998 to 06/1999

Stoudt's Black Angus Restaurant And Antique Mall, Adamstown, PA

I worked in the antique mall and events like Oktoberfest

Served food and beverages promptly with focused attention to customer needs.

Cultivated warm relationships with regular customers.

Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Bussed and reset tables in events to keep dining room and work areas clean.

Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Explained menu items and suggested appropriate options for food allergy concerns.

Used slow periods to restock supplies, ice, trays, and delivery bags.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Answered customers' questions, recommended items, and recorded order information.

Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Kept kitchen areas neat and clean by removing trash and organizing supplies.

Followed supervisor instructions to complete tasks on time.

Kept work area clean, dry, and free of debris to prevent incidents and accidents.

Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.

Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.

Stored dishes, utensils and kitchen equipment in proper locations.

EDUCATION

No Degree: 05/2006

Ephrata Senior High School - Ephrata

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