SUSAN COTE

adyuos@r.postjobfree.com

Phone Number: 501-***-****

Professional Profile

●I have 35 plus years in the customer service profession, servicing the restaurant, retail & banking industries

●Managing customers experience

●Provide and recommend services to fit customers needs

●Handle all operational areas of business to include financial, employees payroll, benefits, training, yearly reviews, coaching and vendors

●I am a self motivated, energetic & well organized employee

Work Experience

Child Nutrition

Jacksonville North Pulaski School District

Jacksonville, AR

August 2021-Present

●To provide every student a balanced and healthy breakfast and lunch.

●Prepare and Cook lunches and breakfast

●Communicate with teachers to keep class rosters current

●Keep student allergies current and prepare special food

●Follow all Federal, State and District guidelines for cooking, handling and cleaning process’

●Stocking bread rack and thawing rack on daily basis to have food ready for week

●Date, Stock and put weekly food orders away into proper area

Innovative Employee Solutions (IES)

San Diego, CA

January 2020- September 2020

●Traveled to cities and states to fingerprint and gather ID information from newly hired US Census Employees.

●Have newly hired employee read all privacy information

●Gather 2 forms of identification that is approved and enter into database

●Gather fingerprints with accuracy

●Take photo of employee following US Census guidelines for ID badges

●Take care of, set up, tear down and send all information to the Census.

●Responsible for all equipment, cleaning and inventorying notifying Tech Support with all internet or equipment issues

●Keep accurate records of all business trips and turn in before deadlines

●Enroll in all required training classes and all tests

●Know all the rules and laws and pass along when needed

●Protect all information on new hires

●Respect and take care of all rooms that we were scheduled to work in

Office Administrator

Olive Branch Landscape Management

Conway, AR

June 2019-November 2019

●Answers phone and creates call sheets or work orders for customers.

●Invoicing monthly and per transaction. Collecting funds and deposits thru QuickBooks

●Payroll for employees, auditing all hours per employee for timesheet edits, entering sick time or personal time, entering any deductions such as Child support, garnishments and processing

●Paying vendors for services & products

●Collecting team leads route sheets and enter dates for billing

●Set up reservations for travel, process reimbursements.

●Balance checking account monthly against QuickBooks

●Track all expenses monthly and keep within a budget set by owners

●Employee new hire document collection and enter into QuickBooks

●Emailing and Mailing monthly invoices to clients

Guest Services Manager

City of Little Rock/Little Rock Zoo

Little Rock, AR

January 2009-April 2019

●Oversees the day to day operations of the Safari Trader Gift Shop, Little Rock Zoo’s, Cafe Africa, front ticket booths, satellite concessions, Over the Jumps Carousel, Arkansas Diamond Express Train, membership and Cash Vault & Petty Cash.

●Determines and distributes employee work schedule; ensures all areas are appropriately staffed

●Serves as back up in the absence of the Zoo Guest Services Manager

●Maintains hard copy and computer files relating to monthly and year end inventory, revenues, expenses, department budgets, and documents and codes all guest services invoices to be sent to Accounts Payable for timely payment.

●Maintaining hard copies and computer file records for admissions counts, personnel documentation and accounts receivables.

●Ensures proper inventory is maintained at gift shop, recommends merchandise to sell, places orders, organizes displays, meets with vendors to determine new products and services for gift shop and attends gift shows to plan for new items..

●Recommends the pricing of items to assure a adequate profit level and competitive price range.

●Promotes and sells Zoo memberships.

●Operates Point of Sale System, makes programming changes and troubleshoots system along with IT department

●Operates a microcomputer with data base, spreadsheet and word processing.

●Ensures bank deposits balance,verifies cash to deposit tickets and ensures deposits are turned into bank on a daily basis according the City of Little Rock Finance and Audit departments

●Controls cash vault, balancing & petty cash box, preparing all petty cash forms are correctly filled out and signed and prepare refill request for accounts payable.

●Interview, hire, set up for orientation and records all information into the NEOGOV hiring system

●End of the month duties which included paying restaurant taxes, collecting vending monies, balancing and payment of contract % from accounts payable, Running sales report for rentals and prepare invoice to be sent to accounts payable.

Sr Teller/Commercial teller supervisor

Florence Savings Bank

Northampton, MA

November 2002-October 2008

●Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines

●processing night deposit bags, recording deposit and making corrections when needed and logging

●Enter customers’ transactions into computers to record transactions and issue computer-generated receipts

●Resolve problems or discrepancies concerning customers’ accounts

●Carry out special services for customers, such as ordering bank cards and checks

●Explain, promote, or sell products or services, such as travelers’ checks, savings bonds, money orders, and cashier’s checks, using computerized information about customers to tailor recommendations

●Performing for or Working Directly with the Public

●Processing Information

●Making Decisions and Solving Problems

●Organizing, Planning, and Prioritizing Work

●Training and Teaching Others

●Experience with: 10-key calculators, Accounting software, Cash advance terminals, Currency counters, Desktop computers, Filmers, Journal printers, Receipt printers, Teller alarms, Teller terminals

Customer Service Floor Supervisor/ Store Administrator

Best Buy

Holyoke, MA

April 1999-November 2002

●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

●Check to ensure that appropriate changes were made to resolve customers’ problems

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

●Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

●Making Decisions and Solving Problems

●Organizing, Planning, and Prioritizing Work

●Performing Administrative Activities, such as entering all payroll time card edits, keeping accurate payroll records according to company SOP for General Manager

●Coaching and Developing Others

●Experience with: Cash registers, Customer relationship management CRM software, Data entry software, Desktop computers, Facebook, Human resource management software HRMS, Kronos Workforce Timekeeper, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office

●Ensured all cash drawers and daily department reports balance along with cash vault.

●Weekly ordering of monies into store and weekly pickups of deposits by Armored car service

Education

High School Diploma or Equivalent, General Studies

Northampton High School

Northampton, MA

September 1976-June 1979

Vocational Certificate or Credential, General Finance

Center for Financial Training

Norwich, CT

May 2003-September 2006

I attended Center for Financial Training out of Norwich CT thru online courses.

Received my General finance diploma which included classes such as Law & Banking, Economics,& Business Math I also took extra courses such as “Becoming a more effective Teller supervisor”, “Interacting with elderly customers”, “How to handle sticky supervisor situations”, and "Coaching for success’.

I received the Raoul L. Sands CFT scholarship from Enfield Federal Saving Bank for sacrifice and commitment to my career

Licenses & Certifications

Emergency Management Institute FEMA - January 2018

Successfully being able to work an Incident Command System in a time of crisis

Payment Card Industry PCI - July 2017

Being in compliance with all credit card transactions

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