Administrative Assistant Customer Service
Resume:
Brooke Robinson
Dependable Business Professional
Raeford, NC
**********@*****.***
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to handle multiple priorities and meet tight deadlines without compromising quality.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Care Coordinator Support Specialist
Trillium Health- Nease Personnel - Remote
February 2023 to Present
40 Hours per week.
Claims monitoring and linking members to follow-up care and sending /receiving of member information to facilitate referrals.
Documentation in the electronic health record platform and assists with data entry, reconciling, tracking, and monitoring of internal data collection and State reports related to state block Assists Care Coordination Leadership with daily operations and planning. Provided administrative assistance with projects or assignments when needed. Provide administrative or clerical oversight/action to resolve day-to-day issues. Coordinates the tracking of Care Coordination referrals and monitors claims data to ensure members are well-linked to services.
Collaborates with Care Coordination and Care Management teams to ensure appropriate/best-fit referrals.
Participates in all-mandated meetings and trainings for Care Coordination. Scheduling Coordinator
UnitedHealth Group - Remote
July 2022 to January 2023
40 Hours per week.
Took calls scheduling Home visit for United healthcare members who was eligible. Also rescheduled, confirmed or canceled home visits for members. Answer schedule queries via phone. Documented every scheduled process for each call.
Temporary campaign -Apple Tech Support Advisor
Transcom - Remote
September 2020 to October 2021
40 Hours per week.
Take over escalated calls & unresolved trouble shooting calls Issue RTA tickets to engineering team for further investigation Issue appeasement to customers and/or replacement devices Answer calls, troubleshoot Apple products, is iphone, ipad, ipod, apple watch, Mac & airpods.Give instructional guidance to customers on restoring their devices. Setup all device repairs. Administrative Assistant
Endeavors - North Carolina, NC
July 2018 to September 2020
50-60 Hours a week.
General Duties
Manages daily assignments and ensures deadlines are met and work is completed correctly; Prepares/modifies documents including correspondence, reports, drafts, memos, and emails; Ensures maintenance of office equipment, including computers, copy machines and other equipment as necessary;
Maintains office supplies by checking inventory and ordering items regularly; Responding to INFO emails and requests for information; Answer all incoming to Executive suite to ensure professional handling and directing; Retrieve web contact emails, forward to the appropriate Program Directors, and log into database for tracking.
Manage travel
Handle all details associated with travel arrangements including flights, local transportation and accommodations;
Track and submit receipts;
Confirm travel related appointments and all other travel details. Correspondence/Presentations
Draft and/or compose correspondence and presentations as assigned; Provide presentation support, including developing Prezi, Excel Spreadsheets, or other presentations; Expense Management
Manage credit card and related expenditures, prepare, code, and submit bills, invoices, receipts, and expense reports;
Submit office related receipts including but not limited to supplies, mail, etc. Organization of files and records
Manages files and makes copies;
Ensures documents are filed and maintained on Sharepoint; Serves as keeper/tracker of organizations documents. Meeting preparation
Assist in ensuring all meeting logistics are met including but not limited to reserving rooms, room set- up, and all meeting related activities;
Ensure all handouts are prepared and ready in advance. Other Key Duties
Conduct research as requested including but not limited to constituents and topics as assigned; Organize and maintain documents in a paper or electronic filing system(s); Shipping documents or marketing materials as nec
Part-Time Front Desk Agent
IHG Army Hotels - Fort Bragg, NC
May 2017 to July 2018
40 Hours per week.
Responsibilities
Answer phone, customer service, handle all payment transactions, book reservations, record management.
Front Desk Clerk/Night Auditor
HOLIDAY INN EXPRESS AND SUITES - Hope Mills, NC
July 2015 to May 2017
40 Hours per week.
Responsibilities
Answer phone, customer service, handle all payment transactions, book reservations, record keeping, maintain clean work environment.
Education
Certification in Office Administration
Fayetteville Technical Community College - Fayetteville, NC August 2008 to June 2010
Certification in Medical Office Assistant
Fayetteville Technical Community College - United States August 2008 to June 2010
High school or equivalent in Diploma
Hoke County High School - Raeford, NC
August 2001 to June 2004
Skills
• Accounts Payable
• Accounts Receivable
• Administrative Assistant
• Receptionist
• Word
• Outlook
• Payroll
• Live chat
• Typing
Certifications and Licenses
Medical Office Assistant
June 2010 to Present
Office Administration
January 2010 to Present
Additional Information
Office Skills:
Office Management, Records Management, Database Administration, Spreadsheets/Reports, Event Management, Calendaring, Billing & Coding.
Computer Skills:
MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access, Windows
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