Brooke Robinson

Dependable Business Professional

Raeford, NC

adyuoi@r.postjobfree.com

+1-910-***-****

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to handle multiple priorities and meet tight deadlines without compromising quality.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Care Coordinator Support Specialist

Trillium Health- Nease Personnel - Remote

February 2023 to Present

40 Hours per week.

Claims monitoring and linking members to follow-up care and sending /receiving of member information to facilitate referrals.

Documentation in the electronic health record platform and assists with data entry, reconciling, tracking, and monitoring of internal data collection and State reports related to state block Assists Care Coordination Leadership with daily operations and planning. Provided administrative assistance with projects or assignments when needed. Provide administrative or clerical oversight/action to resolve day-to-day issues. Coordinates the tracking of Care Coordination referrals and monitors claims data to ensure members are well-linked to services.

Collaborates with Care Coordination and Care Management teams to ensure appropriate/best-fit referrals.

Participates in all-mandated meetings and trainings for Care Coordination. Scheduling Coordinator

UnitedHealth Group - Remote

July 2022 to January 2023

40 Hours per week.

Took calls scheduling Home visit for United healthcare members who was eligible. Also rescheduled, confirmed or canceled home visits for members. Answer schedule queries via phone. Documented every scheduled process for each call.

Temporary campaign -Apple Tech Support Advisor

Transcom - Remote

September 2020 to October 2021

40 Hours per week.

Take over escalated calls & unresolved trouble shooting calls Issue RTA tickets to engineering team for further investigation Issue appeasement to customers and/or replacement devices Answer calls, troubleshoot Apple products, is iphone, ipad, ipod, apple watch, Mac & airpods.Give instructional guidance to customers on restoring their devices. Setup all device repairs. Administrative Assistant

Endeavors - North Carolina, NC

July 2018 to September 2020

50-60 Hours a week.

General Duties

Manages daily assignments and ensures deadlines are met and work is completed correctly; Prepares/modifies documents including correspondence, reports, drafts, memos, and emails; Ensures maintenance of office equipment, including computers, copy machines and other equipment as necessary;

Maintains office supplies by checking inventory and ordering items regularly; Responding to INFO emails and requests for information; Answer all incoming to Executive suite to ensure professional handling and directing; Retrieve web contact emails, forward to the appropriate Program Directors, and log into database for tracking.

Manage travel

Handle all details associated with travel arrangements including flights, local transportation and accommodations;

Track and submit receipts;

Confirm travel related appointments and all other travel details. Correspondence/Presentations

Draft and/or compose correspondence and presentations as assigned; Provide presentation support, including developing Prezi, Excel Spreadsheets, or other presentations; Expense Management

Manage credit card and related expenditures, prepare, code, and submit bills, invoices, receipts, and expense reports;

Submit office related receipts including but not limited to supplies, mail, etc. Organization of files and records

Manages files and makes copies;

Ensures documents are filed and maintained on Sharepoint; Serves as keeper/tracker of organizations documents. Meeting preparation

Assist in ensuring all meeting logistics are met including but not limited to reserving rooms, room set- up, and all meeting related activities;

Ensure all handouts are prepared and ready in advance. Other Key Duties

Conduct research as requested including but not limited to constituents and topics as assigned; Organize and maintain documents in a paper or electronic filing system(s); Shipping documents or marketing materials as nec

Part-Time Front Desk Agent

IHG Army Hotels - Fort Bragg, NC

May 2017 to July 2018

40 Hours per week.

Responsibilities

Answer phone, customer service, handle all payment transactions, book reservations, record management.

Front Desk Clerk/Night Auditor

HOLIDAY INN EXPRESS AND SUITES - Hope Mills, NC

July 2015 to May 2017

40 Hours per week.

Responsibilities

Answer phone, customer service, handle all payment transactions, book reservations, record keeping, maintain clean work environment.

Education

Certification in Office Administration

Fayetteville Technical Community College - Fayetteville, NC August 2008 to June 2010

Certification in Medical Office Assistant

Fayetteville Technical Community College - United States August 2008 to June 2010

High school or equivalent in Diploma

Hoke County High School - Raeford, NC

August 2001 to June 2004

Skills

• Accounts Payable

• Accounts Receivable

• Administrative Assistant

• Receptionist

• Word

• Outlook

• Payroll

• Live chat

• Typing

Certifications and Licenses

Medical Office Assistant

June 2010 to Present

Office Administration

January 2010 to Present

Additional Information

Office Skills:

Office Management, Records Management, Database Administration, Spreadsheets/Reports, Event Management, Calendaring, Billing & Coding.

Computer Skills:

MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access, Windows

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