Customer Service Representative

ALMA LIHIC

*** ******** **. **** ***

South Burlington, VT 05403

CELL: 802-***-****

****.*****@*****.***

EDUCATION:

Winooski High School, graduated 2009

Essex Center for Technology Dental Assistant Program, graduated 2007 Radiology Certified 2006-2007

Community College of Vermont (2010-2011, 2013-2014). WORK HISTORY:

2022-Currently Community Health Centers of Essex

Medical Assistant

Help assist with treatment, administer routine diagnostic/laboratory tests, do phlebotomy and/or give injections such as immunizations. Answer telephone tasks for patient care, greet and direct patients, schedule appointments/procedure to include preparation instructions.

2020-2022 JPMorgan Chase

Transaction Specialist II-

Receivables Operations receiving and inputting different types of data, checks and information into different systems and programs. Keying data fast and efficient into different programs while editing information. Responsible of processing daily document transactions. Each function may have multiple tasks per transaction.

Receivables Enables Customers to accept traditional paper based checks by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating.

2016-2020 Alpine Family Dental - 802-***-**** Steven Pitmon Traditional Dental Assistant:

Advise patients on recommended oral hygiene

Update and maintain patient dental and health records. Assist the dentist in complex dental procedures and surgical procedures. Take and process x-rays of patients

Schedule patient appointments

Take billing and insurance from patients

Lab work with pouring and trimming models

2018-2020 Part Time Role: MNX 612-***-**** Mark Rangeloff Used a work boxed van to deliver time sensitive material to certain locations on a daily route.

2018-2019VBT-VT BIKING TOURS/ CUSTOMER SERVICE REPRESENTATIVE: Assist customers on phones take information and payments and input into a computer system. Assist customers on a phone based on their vacation trip questions. 2014-2017 Keurig Green Mountain

Forklift Recycling Operator

Works with different teams of 40 people daily, operate a forklift, pick up pallets of recycle, pick up recycle on all the lines operated on my shift, change recycle bailers, operate heavy machinery work with multiple tasks on hand each shift, work in very fast paste environment with very strong attention to safety and detail. SKILLS:

Excellent in both speed and proficiency

Strong Attention to detail

Strong knowledge in communication

Strong knowledge in partnering in mutual success

Strong attention on safety and details

Organizational skills including verbal and written Self starter and motivator

Proficient in problem solving skills

team player works well with team building and teamwork or independently Proficient in fast paced environments

Responsible, creative, people oriented

Organized and highly motivated for success

Bilingual

Strong clinical skills: excellent in judgement, integrity, exemplary interpersonal and communication skills.

Loves making people Smile

REFERENCES:

Stephen Pitmon 802-***-****

Kathy Jones 802-***-****

Shelby Blow, 802-***-****

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