Damire Williams

adyunt@r.postjobfree.com ● Philadelphia, PA ● 267-***-****

SUMMARY

Enthusiastic and ambitious biology student, with 4 years of customer service and leadership experience. Received multiple awards for outstanding customer service. Self-motivated and results-oriented employee, that understands the importance of upselling. Possesses strong knowledge of computer fundamentals, as well as develops and executes strategic action plans on time

EDUCATION

Community College of Philadelphia, Philadelphia, PA Associate of Applied Science Degree in Biology Expected June 2024 EXPERIENCE

Opera Philadelphia, Philadelphia, PA

Guest Associate August 2022-Present

● Provide exceptional, concierge-style customer service for Opera Philadelphia guests

● Participate in targeted outbound telefunding and telemarketing efforts

● Make product recommendations and actively upsell ticket packages, and memberships

● Participate in ongoing consumer research and data collection for analysis

● Serve as a front-line team member by facilitating orders and inquiries via multiple channels (inbound phone, chat, email, mail, fax, and in-person)

5th Walk Film Crew, Philadelphia, PA

Camera Operator June 2017-Present

● Assists in leading an expert team of content creators

● Assists with studio production setup and set preparation, including but not limited to lights, cameras/tripods and talent management

● Manages scheduling to ensure our team runs at the maximum efficiency to meet deadlines

● Produces and edits RAW File images in Photoshop and Lightroom

● Produces and edits RAW File videos in Premiere pro and DaVinci resolve T-Mobile, Philadelphia, PA

Retail Assistant Manager August 2021-April 2022

● Greeted customers enthusiastically and persuaded customers to upgrade their T-Mobile plans and purchase additional phone accessories resulting in 95% plan upsells.

● Managed and trained a team of 5 proficient and skilled individuals who delivered award-winning service

● Accurately checked out customers using the P.O.S. system. MEMBERSHIPS

• Participant, Center for Male Engagement, Community College of Philadelphia

• Student Body President, Tech Freire Charter School, Philadelphia, PA

• Captain, Varsity Baseball, Tech Freire Charter School, Philadelphia, PA SYSTEMS

POS Photoshop Lightroom Premiere Pro DaVinci Resolve Canva Weebly Microsoft Office

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