Cristina De La Cruz

Racine, WI *****

adyuna@r.postjobfree.com

262-***-****

Resourceful and compassionate customer / patient-focused representative committed to addressing customer or patient concerns with a high level of

professionalism, patience and efficiency. Well versed in customer support, high call volumes, PC skills and telephone

etiquette.

• Strong organizational skills and time management

• Exceptional interpersonal skills

• Energetic work attitude

• Customer service expert •Skilled multi - tasker

• Adaptive team player

• Focused on customer /patient satisfaction

Authorized to work in the US for any employer

Work Experience

Surgical Supply Chain Assistant

Froedtert South Hospital - Pleasant Prairie, WI

November 2020 to Present

• Supports the respective campus with their medical/surgical supply and equipment needs upon demand

• Performs surgical case cart preparation from surgeons preference cards

• Processes and fills supply requisition orders System departments and external customers.

• Maintains sufficient inventory levels of stock and non-stock items.

• Performs inventory management functions, including stock breakout and restocking, product shelf surveillance and physical/cycle count inventories.

• Assists with surgical sterile storage inventory control and distribution. Customer Service Account Representative

Leman USA - Sturtevant, WI

August 2020 to October 2020

• Enter orders into data base for individual clients

• Compiled statistical information for special reports.

• Working directly with our customers on their orders, shipments and inventory levels

• Working within WMS system (Microsoft Dynamics) EDI

• Strong organizational skills and time management

• Customer service expert and skilled multi - tasker

• Well versed in customer support, high call volumes, PC skills and telephone etiquette Customer Accounts Manager

Trifinity Specialized Distribution - Kenosha, WI

January 2020 to April 2020

• Working within WMS system (Microsoft Dynamics) EDI

• Receiving and processing customers’ orders, getting them ready to be picked and ready to be shipped

• Working directly with our customers on their orders, shipments and inventory levels

• Help with shipping and receiving

• Knowledge of Microsoft suite, Outlook, Excel,

• Access and EDI / ERP Software

Resident Care Coordinator

The Woods of Caledonia - Caledonia, WI

January 2018 to October 2019

• Provided services and care for residents

• Answer & screen all incoming calls in a warm, courteous, and professional manner

• Scheduled appointments, cancellations, rescheduled and updated patient information

• Arranged transportation for the residents to and from the assisted living facility

• Provided administrative support to nursing staff & Physicians

• Conducted orientation and mentoring to the newly hired resident caregivers and CNA‘s on specific routine and individualized resident care

• Obtain vitals, weight, and other residential information as necessary to report to supervising nurse

• Responsible for making routine rounds on assigned staff and residents in accordance with establish procedures

• Promptly communicated significant changes in behavior or condition to supervising staff

• Provided non-resident services such as washing/sanitizing wheelchairs, patient lifts, and cleaning resident areas in compliance with infection control procedures Customer Care / Shipping & Receiving clerk

PRIORITY SIGN INC - Franksville, WI

March 2015 to September 2017

• Determine shipping priorities, work assignments, and shipping methods required to meet Shipping requests.

• Perform duties using computer software (ERP Systems, Customer Portals, Parcel Portals, Microsoft Office, Label view) to generate and post orders, request shipment routing, process shipping labels, maintain finished goods inventory, retain daily shipping documents electronically, assist and fulfill customer requests.

• Contact freight companies for pickups, ensure signage is processed for shipping are delegated to the correct courier, perform calculations for load size.

• Review outgoing shipping activities to ensure accuracy, qty., completion, and conditions of shipment to be properly packaged to prevent damage during shipment.

• Maintain and organize adequate shipping supplies (labels, edge protectors, wrap, graphics)

• Assist as needed with picking/packaging orders, unloading/loading freight using pallet jack or stand up forklift equipment.

• Work in a fast environment with changing priorities, and report productivity to project managers.

• comply with all safety rules and quality standards for shipping import & export. CSR Specialist Shipping/Receiving (LTL & FT)

UTI INTEGRATED LOGISTICS (Johnson Diversey) - Sturtevant, WI November 2007 to June 2010

• Updated departmental standard operating procedures and database to accurately reflect the current practices.

• Created new orders in the Laboratory Inventory Management System (LIMS).

• Verified and logged in deadlines for responding to daily inquiries.

• Compiled statistical information for special reports.

• Processed customs duties and fees quickly to release international shipments.

• Oversaw special orders and after-hours, urgent shipping jobs.

• Conducted monthly, quarterly and yearly inventories of warehouse stock.

• Reported inventory balances and cycle counts in both the ERP and WMS systems.

• HAZMAT / DG trained

Marketing Coordinator / Healthcare Advocate

AQTS (Access Quality Therapy Services) - San Antonio, TX May 2005 to September 2007

• Designed and created marketing collateral for meetings, trade shows and company executives.

• Implemented and evolved impact strategies to target new business opportunities and new markets.

• Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.

• Managed the in-house advertising program consisting of print and media collateral pieces.

• Presented on current promotions to the public at events and tradeshows.

• Coordinated monthly and quarterly marketing and community events.

• Compiled comprehensive lists describing product and service offerings.

• Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.

• Collaborated with advertising and promotion managers to promote products and services. Customer Care Representative

Centralized Showing Service (CSS) - San Antonio, TX January 2004 to May 2005

• Coordinated appointments with prospective buyers to showcase houses and plots.

• Created and maintained a large client base by meeting needs and providing exceptional customer service.

• Assisted clients in leasing of homes, retail and entertainment space.

• Answered customers' questions and addressed problems and complaints in person and via phone.

• Prepared and submitted monthly tenant visit logs in

• Updated tenant and unit information to keep current in housing database. Education

High School Diploma

Highlands High School - San Antonio, TX

1995

Skills

• UPS (5 years)

• Logistics (5 years)

• Shipping Receiving

• Warehouse Management System

• ERP Systems

• Outbound Sales

• EDI

• SAP

• Laboratory Management

• Supply Chain

• Order Entry

• Infection Control Training

• Phone Etiquette

• Inventory Control

Certifications and Licenses

driver's license

Assessments

Customer service fit — Proficient

November 2019

Measures the traits that are important for high-quality customer service. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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