Audrey Jackson

570-***-****

Wilkes Barre, PA

adyumz@r.postjobfree.com

PROFESSIONAL SUMMARY

Engaging, dedicated, motivated and meticulous Customer Service professional with over 20 years of professional experience.

PROFESSIONAL EXPERIENCE

Chewy’s Pharmacy - Pittson, PA 02/2022 – 07/2022

Pharmacy Technician

●Engaged directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries.

●Researched and problem-solve to determine appropriate solutions for the customer and clinic partners, and follow-up as needed to resolve issues.

●Completed data entry of prescriptions into Chewy healthcare software

●Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders.

●Updated patient account information

CVS Caremark - Hanover, PA 04/2017 – 07/2021

Participating Services

●Answered in bound calls from customers regarding orders/prescriptions

●Updated patient information on their Account

●Placed orders for and refilled prescriptions in a timely fashion

●Changed and updated patient insurance information when needed

●Provided Mail-tags to patients to send back incorrect orders they received

●Verifications and other administrative tasks

Lord and Taylor - Wilkesbarre, PA 10/2013 – 09/2016

Rewards Customer Service Representative

●Answered inbound calls from customers

●Update customer account information

●Review receipt information to apply rewards and credits to customer accounts

●Offered total guard products for the protection of their furniture purchase

●Took payments for purchases/and credited accounts for returns

●Assisted with shipping details and verified information for delivery

Travelocity- Hanover, PA 02/2009 – 02/2010

Customer Service Representative/Travel Agent

●Answered inbound calls from customer for booking travel arrangements such as flights, hotels and rental cars

●Placed outbound calls to customers that were in process for vacation packages to verify information such as

●times. dates and passport information

●Reviewed all details of packages and amenities with customers

●Documented all information into the systems in real time

TGM Health (Contract) - Dunmore, PA 01/2008- 09/2008

Customer Service Representative

●Answered inbound calls regarding insurance benefits

●Reviewed insurance information with members

●Documented and updated information into all systems required

Wyoming Valley Health Care - Wyoming, PA 07/2005 – 03/2006

Behavioral Health Services Intern

●clerical and administrative duties

●transcription

●medical coding

●correspondence with personnel

EDUCATION

Allied Medical and Technical Institute, Forty Fort, PA 06/2005

Diploma and Externship Experience

Contact this candidate