Miguel Angel Quintero

Email

adyum5@r.postjobfree.com

Website

https://www.linkedin.com/in/miguel-quintero

Phone

402-***-****

I am a US Citizen, bilingual, speak Spanish and English, basic knowledge of French. I live in Casa Grande Arizona 85122.

To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned. Work Experience

July-2022 - August-2023.

Field Service Representative and Technical Support, VirTra Inc. I was responsible for the initial configuration, testing, and on-site installation of VirTra firearm training simulator systems. Provide training to the customer following the simulator installation or when requested. Technical assistance support with customer service calls as well as ongoing post-installation support. Essential Functions:

• Configuration and assembly simulators, testing and troubleshooting, install, update products and simulators worldwide.

• Knowledgeable of virtualization, networking configurations, VPN, create HD/SSD images.

• Knowledgeable of manage servers computers, masters and clusters running MS-windows operating systems

• Perform simulator training procedures for post-installation customer training.

• Proficiently demonstrate simulators to customers and explain parameters of functionality.

• Master and maintain proficiency with all new, modified, and legacy systems/scenarios.

• Maintain the security, upkeep and availability of VirTra provided electronics and equipment.

• Customer support via all communication methods.

• Maintain a professional rapport with customers during installations and after departure from site visits.

• Maintain customer confidence by keeping service information confidential.

• Document service and installation actions

• Technical and miscellaneous support for all other departments Knowledge, Skills and Abilities:

• Installation/technical skills including knowledge of assembling servers computers, clustering testing, and troubleshooting (hardware and software), audio/video equipment, and structural equipment.

• Knowledge of and ability to troubleshoot MS Windows OS platforms.

• Knowledge of construction and the ability to use manual and power tools.

• Exemplary communication skills including the ability to teach and train others how to operate complex training systems

• Knowledgeable and capable of teaching firearm safety. Dec 2020 - May 2022

Heavy Equipment Diesel Service Technician, Sahuaro Contracting Address: 371 W Cullumber Ave, Gilbert, AZ 85233, AZ

● I adjusted and maintained industrial machinery, using control and regulating devices. Clean parts by spraying them with grease solvent. Clean, lubricate, and perform other routine maintenance work on equipment and vehicles.

● I examined parts for damage or excessive wear. Operate and inspect machines or heavy equipment to diagnose defects. Provide analyzing Data or Information.

● I communicate with Supervisors, Peers, or Subordinates or persons inside or Outside Organization.

● I controlled machines and Processes, coordinating the work and activities . I evaluated information to determine compliance with standards. Interacting with computers.

● Experience with computers, Operate Big excavators, backhoe, Feb 2020 - Dec 2020

Bilingual Customer Service Representative, Teletech Government Solutions Tempe, AZ

● Provide federal government information over the phone Interacting with Salesforce Systems, MS Azure Virtual Desktop, MS 365 Office solutions

● Provide information about government websites, DOL, CDC, OSHA procedures, information etc. May 2017 - Feb 2020

Semi tractor technologies /trailer driver, Lyman Richey 2625 South 158th Plaza Omaha, Nebraska.

● Check conditions of trailers after contents have been unloaded to ensure that there has been no damage

● Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order

● Collect delivery instructions from appropriate sources, verifying instructions and routes

● Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations, to transport and deliver products, livestock, or other materials

● Follow appropriate safety procedures for transporting dangerous goods

● Give directions to laborers who are packing goods and moving them onto trailers

● Inventory and inspect goods to be moved to determine quantities and conditions

● Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned

● Obtain receipts or signatures for delivered goods and collect payment for services when required

● Report vehicle defects, accidents, traffic violations, or damage to the vehicles

● Secure cargo for transport, using ropes, blocks, chain, binders, or covers

● Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations

● Couple or uncouple trailers by changing trailer jack positions, connecting or disconnecting air or electrical lines, or manipulating fifth-wheel locks

● Perform basic vehicle maintenance tasks, such as adding oil, fuel, or radiator fluid or performing minor repairs

● Follow special cargo-related procedures, such as checking refrigeration systems for frozen foods or providing food or water for livestock

● Operate idle reduction systems or auxiliary power systems to generate power from alternative sources, such as fuel cells, to reduce idling time, to heat or cool truck cabins, or to provide power for other equipment

● Operate equipment, such as truck cab computers, CB radios, phones, or global positioning systems

(GPS) equipment to exchange necessary information with bases, supervisors, or other drivers

● Experience with: Dump trucks, Flatbed trucks, Forklifts, Pup trailers, Telescoping boom trucks, Two way radios, Omnitracs Performance Monitoring

Jan 2011 - May 2014

IT Analyst, Walmart of Mexico

Azcapotzalco Camino A Nextengo 78 - Ofertas y horarios. Dirección Camino A Nextengo 78, 02770,

● Assign and review the work of systems analysts, programmers.

● Consult with users, management, vendors, and technicians to assess computing needs and system requirements

● Control operational budget and expenditures

● Develop and interpret organizational goals, policies, and procedures

● Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery

● Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines

● Evaluate data processing proposals to assess project feasibility and requirements

● Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades

● Manage backup, security and user help systems

● Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems

● Prepare and review operational reports or project progress reports

● Provide users with technical support for computer problems

● Purchase necessary equipment

● Review and approve all systems charts and programs prior to their implementation

● Review project plans to plan and coordinate project activity

● Stay abreast of advances in technology

● Experience with: Access servers, Computer servers, Computer tool kits, File servers, Industry standard architecture/peripheral component interconnect ISA/PCI cards, Citrix environment, VPN, Virtualization Vmware, Oracle Virtual Box, Inkjet printers, Internet Information Services IIS Servers, Laser printers, Mid-range computers, Minicomputers, Netware servers, Network analyzers, Network interface cards NIC, Network routers, Network switches, Personal computers, Photocopiers, Print servers, Punchdown tools, Robot automation tool, Screwdrivers, Storage servers, Teleconferencing equipment, Web servers, Workstations, LAN software, Linux, Microsoft Access, Microsoft Excel, Microsoft Internet Explorer, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Oracle E-Business Suite, Oracle Siebel Server Sync, Samba Education

Jul 1999 - Jul 2004

Bachelor's Degree, Computer Information Systems

Durango University, Av. Universidad S/N, Alameda, 82123 Mazatlán, Sin., Mexico.

● Document software defects, using a bug tracking system, and report defects to software developers

● Provide feedback to designers and other colleagues regarding game design features

● Confer with project personnel to identify and resolve problems

● Apply knowledge of computer science, information science, nursing, and informatics theory to nursing practice, education, administration, or research, in collaboration with other health informatics specialists

● Design, develop, select, test, implement, and evaluate new or modified informatics solutions, data structures, and decision-support mechanisms to support patients, health care professionals, and their information management and human-computer and human-technology interactions within health care contexts

● Evaluate and grade students' class work, laboratory work, assignments, and papers

● Develop disaster recovery plans

● Test programs or databases, correct errors, and make necessary modifications

● Monitor or track project milestones and deliverables

● Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure

● Perform computer programming, data analysis, or software development for Geographic Information Systems (GIS) applications, including the maintenance of existing systems or research and development for future enhancements

● Provide technical expertise in Geographic Information Systems (GIS) technology to clients or users

● Submit project deliverables, ensuring adherence to quality standards

● Implement system renovation projects in collaboration with technical staff, engineering consultants, installers, and vendors

● Verify the structure, accuracy, or quality of warehouse data

● Develop data warehouse process models, including sourcing, loading, transformation, and extraction

● Maintain or modify existing Geographic Information Systems (GIS) databases

● Identify, standardize, and communicate levels of access and security

● Correct testing-identified problems, or recommend actions for their resolution

● Develop or recommend network security measures, such as firewalls, network security audits, or automated security probes

● Manage project execution to ensure adherence to budget, schedule, and scope

● Design databases to support business applications, ensuring system scalability, security, performance and reliability

● Design or prepare graphic representations of Geographic Information Systems (GIS) data, using GIS hardware or software applications

● Prepare course materials, such as syllabi, homework assignments, and handouts

● Design test plans, scenarios, scripts, or procedures

● Back up or modify applications and related data to provide for disaster recovery

● Identify or document backup or recovery plans

● Monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel

● PROIIISA Mexico City 2010- 2011 Role: Project Lead Test new technologies, manage projects for Mexican government using new technologies for facial recognition, plate’s recognition, perceptics equipment, Intellect and Axxon software.

● Sinaloa State Government 2006-2009 Role: Office Manager -Internal Affairs Offices

● TELMEX Telecommunications of America 2004 -2006 Role: Analyst - Networks Design Department Projects digital mapping Copper and Optic Fiber Networks blueprints.

● Autonomous University of Durango Campus Mazatlan Role: Computer Lab Administrator 2000-2002 Administrate, maintains the operation of 300 computers. Establish security policies, setup and configuration. Install, upgrade software and hardware, create hard drive images, restore and backup, config and repair networks. Education

Licenses and Certifications

2020-June Palo Alto Networks Security training.

2020-June CyberArk Privileged Access Security Course. 2019-April Penetration Testing and Ethical Hacking www.cybrary.it 2016-2017 Information Security Management Bellevue University. 2016-2017 Human Aspects of Cybersecurity Bellevue University. 2016-2017 Ethical Hacking and Response Cybersecurity Bellevue University. 2016 Ciena Diplomas Datacenters, MPLS, OTN, Core director etc. 2013 Commscope Systimax Data Centers.

2011 www.linuxware.com.mx Diploma Linux for Beginners Administrators. 2010 www.axxonsoft.com Artificial Intelligence, face recognition etc. 2010 www.Xtralis.com Traffic detectors Certification. 2010 www.perceptics.com Artificial Intelligence, face recognition etc. 1999-2003 A University of Durango Bachelor’s Degree. 1996-1999 A University of Sinaloa English Language.

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