Mario Johnson

Customer Service Representative - Wolters Kluwer

Powder Springs, GA 30127

adyuls@r.postjobfree.com

+1-404-***-****

Authorized to work in the US for any employer

Work Experience

Technical Support

Dexis Imaging - Alpharetta, GA

July 2022 to Present

Salary: $22/hour, 40 hours/week

Supervisor: Becky Jones, 888-***-****, may be contacted Provide 1st and 2nd Level Technical Support for X-ray sensors and intraoral cameras, answering questions from dealers and dentist technical, via phone,remote support with bomgar. Customer Service Representative

Wolters Kluwer - Kennesaw, GA 30144

October 2010 to Present

Salary: $20.75/hour, 40 hours/week

Supervisor: Richard Canada, 770-***-****, may be contacted Responsibilities include Integrating information from multiple sources quickly and accurately, Gathering and analyzing customer requirements, using consultative skills to find solutions that meet the need of the customer, demonstrate ability to manage multiple projects simultaneously, Communicating with technical and non-technical customers at all organizational levels Coordinates Measurement Machine Operator

SIMCO Automotive - Atlanta, GA 30336

July 2004 to January 2009

Salary: $17/hour, 40 hours/week

Supervisor: Dwayne Anglin 404-***-****, may be contacted. Responsibilities include programming and operating coordinate measurement machine, perform daily quality inspections on the location of vehicle door retainers. Help Desk Specialist

SIMCO Automotive - Atlanta, GA 30336

October 2006 to January 2008

Salary: $17/hour, 40 hours/week

Supervisor: Dwayne Anglin 404-***-****, may be contacted. Responsibilities include troubleshooting problems and advise on the appropriate action, respond to requests for technical assistance in person, via phone and electronically Production Planner

SIMCO Automotive - Atlanta, GA 30336

December 2003 to July 2004

Salary: $13/hour, 40 hours/week

Supervisor: Dwayne Anglin 404-***-****, may be contacted. Responsibilities include managing inventory, performing daily cycle counts, Draw up master schedule to establish sequence and lead time of each operation to meet shipping dates according to customer orders.

Machine Operator

SIMCO Automotive - Atlanta, GA 30336

July 1999 to December 2003

Salary: $12/hour, 40 hours/week

Supervisor: Dwayne Anglin 404-***-****, may be contacted. Responsibilities include die cutting raw material, making door panels from raw material using an injection molding press.

Education

Certificate in Information Technology

Javelin Technical Training Center Information Technology March 2009

Skills

• Windows

• Help desk

• Active Directory

• Software Troubleshooting

• VMWare

• LAN

• Operating Systems

• Computer Networking

• Technical Support

• Microsoft Windows Server

• Troubleshooting

• Desktop Support

• Computer hardware

• Communication skills

• Microsoft Office

Military Service

Branch: Marine Corps

Service Country: United States

Rank: E-3

June 1986 to February 1990

Certifications and Licenses

CompTIA A+,

December 2012 to December 2015

CompTIA Network+

December 2012 to December 2015

MCTS: Windows 7, Configuration

October 2010 to Present

Microsoft Certified Professional

April 2012 to Present

Assessments

Technical support — Proficient

October 2021

Performing software, hardware, and network

operations Full results: Proficient

Work style: Reliability — Highly Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

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