Mental Health Peer specialist

CYNTHIA A. AREVALO

adyuln@r.postjobfree.com

832-***-**** text only

SUMMARY

Skilled and passionate Mental Health Peer Specialist with 18 months experience working the homeless. Possess positive attitude, dependable, organized, work well under pressure, and have an eye for detail. Proficient in general office skills, and the ability to operate business equipment. Certificates for Microsoft Office 365, Job Readiness, and Work Faith Connection Virtual Class. Certificates from Via Hope for Peer Specialist training. Fully Certified by the State of Texas for Mental Health Peer Specialist.

SUMMARY OF SKILLS

Positive attitude Reliable

Function well under pressure General office skills

Expert at conflict resolution Maintaining client files

Leadership skills Good work ethic Operate all office equipment Proficient at time management Maintaining Calendars Strong organizational skills Answering phones Effective communication skills

MS Office 365

EXPERIENCE

11/22/2021 – 07/10/2023 The Harris Center for Mental Health and IDD Houston, TX

PEER NAVIGATOR

Homeless Outreach for PATH Program

Assist with Clients in Day Center

Prepare and serve breakfast

Give presentation on tools for managing Mental Health diagnosis

Outreach to Shelters

Have one on one meetings with clients at the request of Case Managers, LPHA, and shelter managers

03/08/2021 – 05/20/2021 eTeam, Inc. Houston, TX

CUSTOMER SERVICE REPRESENTATIVE

answered 15 – 25 in-bound calls daily

assisted Claimants to apply for Initial claims for unemployment

assisted Claimants with questions or issues with their claims

01/04/2021 - 01/27/2021 Randstad, US LLC. Houston, TX

CUSTOMER SERVICE REPRESENTATIVE

answered 25 – 50 in-bound calls daily

assisted Tax Preparers with questions about enrollment and client issues

assisted Taxpayers with questions about their refunds

03/25/2019 – 05/14/2019 Iqor Inc. Houston, TX

CUSTOMER SERVICE REPRESENTATIVE

answered 50-100 in-bound calls daily

collected customer information to file insurance claims

processed 50-100 insurance claims daily

12/04/2017 – 09/25/2018 Family Dollar Houston, TX

ASSISTANT STORE MANAGER

oversaw two cashiers and two stockmen

generated opening and closing reports daily

prepared deposits averaging $2,000 daily

reviewed change balance in safe daily

accepted deliveries of merchandise

stocked merchandise

trained cashiers and assistant managers

05/14/2017 – 11/23/2017 U-Haul Moving and Storage Houston, TX

ASSISTANT GENERAL MANAGER

oversaw 2 CSR’s and two housekeepers

rented and maintained trucks daily

rented storage units daily

trained CSR’s

maintained property clean and in good repair

generated daily reports

prepared deposits averaging $200 daily

managed inventory control

09/01/2012 – 06/25/2017 Hearst Publishing (Houston Chronicle) Houston, Tx

NEWPAPER CARRIER

prepared papers for delivery daily

delivered papers by deadlines daily

created route books to maximize time more efficiently

delivered replacement newspaper daily

07/04/2016 –10/06/2016 Alltran Financial Houston, TX

CUSTOMER SERVICE REPRESENTATIVE

placed fifty collection calls for past due accounts

made about ten contacts per day

collected outstanding accounts averaging between $500 to $2,000

research and Skip trace added information for collection purposes

OTHER RELEVANT EXPERIENCE

05/2010 – 11/2011 Gulf Coast Hospice of Houston Houston, TX

VOLUNTEER

general office duties daily

maintained client files

kept track of volunteer hours

8/2007 – 05/2010 Heartland Hospice Houston, TX

VOLUNTEER

general office duties daily

maintained client files

maintained volunteer schedules

EDUCATION

06/1999 Associates in Applied Science Houston Community College

Legal Assistant Technology

06/2012 Job Readiness Certificate Houston Community College

05/2020 Microsoft Office 365 St. Michael’s Learning Academy

06/2020 Job Search Virtual Class Certificate Work Faith Connection

06/2020 Peer Specialist Core Learning Via Hope

10/2020 Mental Health Peer Specialist Training Via Hope

CERTIFICATIONS

07/2022 Mental Health Peer Specialist Certification State of Texas

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