Customer Service Representative
Resume:
Yvonne Michelle Jones
Dora, AL **062
205-***-**** cell
***********@******.***
OBJECTIVE: To serve my company by utilizing my professional experience as well as my outgoing personality.
2004 – Present - YRC Freight - 99 Murphree Rd - Birmingham, AL 35217; 205-***-****
Billing, Customer Service and Appointment Clerk, OS&D- Locating lost shipments.
Serving as a problem solver.
2004-1996 Watkins Motor Lines - 701 Ave W - Birmingham, AL 35214 205-***-****
OS&D, Customer Service, Payroll and Account Payables, dispatching, Account
Receivable Special Orders, Billing of Lading, Export Document, Hazardous Shipment,
Locating lost shipments, Coding Account Payable Bills, Scheduling Appointments,
Reducing claims, verifying cost of claims, Investigating Claims, Prepare overage,
Shortage, damage freight reports,
1996-1996 Norwest Finance - Hueytown, AL 35022
Customer Service Representative
Collection, Entered payment in computer, Payroll, Titles, Administered Bankruptcy Filings.
1996-1988 Clarke-American - Birmingham, AL 35209
1991 - Promoted to Plant Secretary; Assist Managers in the day-to-day operation of the work location by lending support for all administrative functions. Serve as an extension of managers and entire operation through this support.
1990 - Data Entry; Keyed approximately 1000 checks / orders daily in mainframe system.
1988- Customer Service Representative; Assisted customers, sales representative, and other locations in the handling of orders. Served in problem resolution area, providing assistance in handling special or rush orders
1982-1987 Dr. Giambrone DMD – Graysville, AL 35073
Dental assistant, assisted pouring models, putting on temporary crowns, implants, root canal
Education:
EDUCATION / TECHNOLOGY SKILLS
1994 - Execution - Microsoft Word
1993 - Bevill State College - Lotus 123
1992 - Jefferson State Junior College - typing course
1981 - Dora High School
Awards Watkins Motor Lines
MOST IMPROVED CLAIMS RATIO GULF COAST DIST 1998 & 2000
BEST CLAIMS RATIO GULF COAST DISTRICT 2000
YRC Freight On The Spot Award – 2012, 2014, 2015, 2018 and 2019 Detail: By way of a thorough understanding of cargo movement, knowledge of how the “system” works, and perseverance to the end, my work to locate distressed shipment for a client ended in success. Rather than merely surrendering to our having to pay a $5K Cargo Loss Claim, I located the engine & routed it to the proper destination. This effort saved our company $5,000. The 2014, 2015, 2018 and 2019 for distressed in other shipments and saving Cargo claims.
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