KRUPALI PATEL

adyuj2@r.postjobfree.com

519-***-****

PROFESSIONAL SUMMARY

Dedicated Customer Service Representative providing skills to prioritize and Multi-Task in a fast-paced working environment. Effectively works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Organized and motivated employee eager to apply using time productively and organizational skills in various environments. Seeking passage-level opportunities to extend abilities while working with organization development.

TECHNICAL SKILLS

Troubleshoot basic hardware, operating system, and software-related problem

Expert knowledge of windows OS, workstations, laptops, servers, peripherals, and networks

Microsoft Server Admin: Active Directory, DNS, DHCP, AD Admin Center

Cisco: IP Routing protocols such as EIGRP, OSPF, VLANs

Friendly, approachable, and able to effectively communicate with clients and staff

Efficient management skills in order to meet the deadline

Remote Access Tools: TeamViewer

Wireless Communication: 3G/4G/LTE

Virtual Platform: VMware, Hyper-V

Programming Languages: HTML, CSS, PHP

Scripting Languages: Windows power shell, JavaScript, XML, Query tools MYSQL, and BASH Script.

Networking: LAN & VPN/ Remote connectivity, TCP/IP, Routers, Access Control lists, Routing Protocols, and concepts

Hardware: Configuring and Administration of switch and router; Installing, Troubleshooting, and maintenance of Desktops, Laptop, Tablet, and Android and iOS mobile devices, Cell Phones, Office peripheral equipment (Printer, Scanner, multi-functional devices), Audio/Visual.

Software & Tools: Microsoft Office, MS Word, Excel, PowerPoint, Outlook, Cisco Packet Tracker

Platforms: Windows XP/7/8/10/11; Windows server 2008 R2/2012 R2, Mac OS X, Ubuntu, Linux EDUCATION

Computer System Technician – Networking September 2020 – April 2022 St. Clair College, Windsor, ON, Canada

Bachelor’s in Information Technology June 2014 – May 2017 MBIT College, Anand, Gujarat, India

PROFESSIONAL EXPERIENCE

Call Center Representative-Sales, Rogers Present

Zedd Customer Solutions-Markham, ON, Canada

Collaborating with new customers to give details about company offerings

Achieving established sales targets by generating new customer accounts

Communicated effectively with clients to maintain customer satisfaction and loyalty

Led outbound calling team such that each team member met or exceeded sales target

Generated sales by prospecting leads, cold calling, and negotiating advantageous deals

Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement

Junior Help Desk Analyst January 2022 – June 2022

St.Clair College - Windsor, Ontario, Canada

Project cost estimate for college

Solving student’s queries regarding system configuration, Networking and Network administration, word, and excel

Managing incoming and outgoing calls

Maintain good report with the end-user community

Develop help sheets and FAQ lists for end users. Customer Service Representative January 2020 – October 2022 European Market – Windsor, Ontario, Canada

Maintained a high standard of customer service during high-volume, fast-paced operations

Communicated clearly and positively with coworkers and management

Took the initiative to find extra tasks when scheduled duties were complete

Provided customer service by answering calls, chatting, and sending emails to resolve service

Consulted with customers to resolve service Explained benefits, features, and recommendations in order to maximize Client retention

Call Center Representative January 2018 – December 2018 Reliance – Surat, Gujarat, India

Acquired and maintained in-depth knowledge of product details, offering informed answers to a range of inquiries.

Resolved complaints about goods or services to promote sales and aid in customer retention.

Achieved high customer satisfaction rate with prompt one-call resolving of problems.

Answered consumer calls and emails to provide information on goods and services.

Processed payments using debit, credit, and electronic checks.

Attended training courses on program information and telephone skills to increase aptitude. ACTIVITIES

Attended a workshop on Digital Image Processing with Application at MBIT with GTU, Under ISTE students

Attended Certified Internet of Things Webinar Organized by MBIT IEEE

Volunteered in BACHHPAN (NGO working for underprivileged students)

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