Repeatedly recognized for knowledge, expertise and achievements in areas including:

- Business Administration

- Organization Development

- Performance Management

- Compliance & Ethics

- HR Management

- Customer Service

- Onboarding & Offboarding

- Leadership & Collaboration

- Recruiting Process

- Personnel Management

- Strategy & Execution

- Payroll

SELECTED HIGHLIGHTS

Certified HR management professional, offering an uncommon blend leadership, customer service, business administration, onboarding, offboarding, and management expertise to propel organization to the next level, overcome roadblocks, and build competitive advantage.

Proven versatility to span industries, bringing a fresh perspective, new ideas and keen human resources management intuition to spot growth opportunities, influence business direction, and define and drive value.

Innovative problem-solver and detail-oriented, analytical organizer who can identify problems, research solutions, make effective decisions, and enforce policies.

Highly skilled in communicating with all levels of management, facilitating culture change with sensitivity and understanding, and integrating diverse teams/perspectives around a common vision. Proactive trouble-shooter skilled in delving into difficult situations and providing clear guidance and direction to management team.

Inspiring leader with a talent for rallying a team around a vision, encouraging stretch-thinking, and creating a sense of intense urgency and focus that leads to breakthrough results. Thrive in challenging and ambiguous environments that require strategic management, planning and execution.

VALUE-ADDED SKILLS

Extensive technical skill set —including proficiency in Microsoft Excel, PowerPoint, Word, ADP and NBO (back office), and a propensity for quickly adapting to new technological programs and systems.

Effective communicator and relationship builder with superior detail orientation who gathers and imparts information effectively across all management and engenders collaborative spirit, consistently resulting in extraordinary outcomes.

Dynamic, energized, and driven contributor committed to excellence and has demonstrated success in achieving quality and service goals through the implementation of innovative strategies.

Highly effective in motivating, developing, and leading others through exceptional communication and interpersonal skills; adept at collaboration and building respected and trusted relationships.

Able to work with multiple groups and teams and build strong personal networks across a complex, fast-moving organization.

Strong interpersonal skills, demonstrated relationship-management skills, and a proven track record of delivering results and influencing both within and outside the organization.

PROFESSIONAL EXPERIENCE

FIREHOUSE SUBS March 2016 – Present

General Manager March 2022 – Present

Performance Management – Recruitment Processes – Management – Administration –- Business Regulations and Compliance, Ethics

Pulled up the ranks to a highly visible leadership role with responsibility for partnering with senior management team on management matters, including recruitment strategies, trains management, talent management and acquisitions, performance management

Provided key insightful strategic leadership to the organization’s management, including overall general administration, daily workflow NBO, financial management, reviewing and maintaining labor and sales reports.

Thrived within an extremely high stress, deadline driven and fast-paced environment, overseeing safe counts, deposits, inventory count weekly, zoom meetings weekly, charts/schedules, truck and produce orders and performance evaluations quarterly.

Assistant General Manager January 2018 - March 2022

Recruitment Process – Onboarding & Offboarding - Strategy, Vision & Mission – Employee Relations – Cross-Functional Collaboration

Streamlined training processes, enhancing leadership's abilities to develop staff based on individual skills and provided growth opportunities to retain talent. Oversaw resumes reviews, candidates interviews and hiring processes.

Administered the onboarding of new hires, providing proper training on local and federal regulations

Collaborated and resolved issues, overseeing payroll, inventory, labor, preparation, sales and marketing;

Provided weekly work schedules, recommended discipline when warranted.

Shift Leader March 2016 – January 2018

Management – Strategic Planning & Execution – Resolution – Coaching & Training

Developed game plans to support restaurant goals and success.

Created an atmosphere and team spirit to enable mission accomplishment; ensuring prep and resources were available for each shift

Managed restaurant in absence of general manager; effectively resolved all conflict and complaints made.

EDUCATION & CERTIFICATION

Human Resource Management, Atlanta Technical College December 2021

Courses taken with an A average: HR MGMT, Performance MGMT, Employee Training and Development, Employee Rules and Regulations, Labor MGMT relations, Business Regulations and Compliance, Ethics, etc.

Business Administration, Clayton State University May 2017

CANDICE MILTON

Riverdale, Georgia Tel: 678-***-**** adyuho@r.postjobfree.com

HUMAN RESOURCE SPECIALIST

Seasoned and versatile professional with broad core competencies, sharp business instincts, big-picture perspective, and a unique combination of business management, people operation, human resources, administration, recruiting processes, and leadership experience to propel organizations to the next level, overcome roadblocks, and build competitive advantage. Heightened communications underlined with the ability to effect stakeholders’ collaboration. Combines deep industry knowledge with strategic, management and compliance expertise to guide corporate journeys in diverse environments and drive organizational effectiveness.

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