Customer Service Delivery Driver
Resume:
Laci Hanner
Columbiana, AL *****
*************@*****.***
Work Experience
Retail Merchandiser
Acosta - Chelsea, AL
January 2022 to December 2022
• Answer customers' questions about merchandise and advise customers on merchandise selection.
• Take inventory or examine merchandise to identify items to reorder or replenish.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Receive, open, unpack and issue sales floor merchandise.
• Clean display cases, shelves, and aisles.
• Compare merchandise invoices to actual inventory received to ensure that shipments are correct.
• Requisition merchandise from supplier based on available space, on-hand merchandise, customer demand, or advertised specials.
• Stamp, attach, or change price tags on merchandise, referring to the price list.
• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Merchandiser
CROSSMARK - Jefferson County, AL; Chilton county, AL; Shelby county, AL November 2019 to January 2022
• Take photographs of displays or signage.
• Plan commercial displays to entice and appeal to customers.
• Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
• Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
• Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors.
• Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
• Construct or assemble displays or display components from fabric, glass, paper, or plastic, using hand tools or woodworking power tools, according to specifications.
• Use computers to produce signage.
• Collaborate with retail managers to build shippers/displays, change/reset endcaps, restock shelves and create new displays.
Assistant Manager
AMERICAN HELPING HANDS - Birmingham, AL
November 2017 to November 2019
• Operate a telephone switchboard to answer, screen, or forward calls, provide information, take messages, or schedule appointments.
• Hear and resolve complaints from customers or the public. Able to explain bills and clarify queries regarding different charges.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• File and maintain records.
• Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
• Up-sold products and packages when applicable
• Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
• Recommend modifications to products, packaging, production processes, or other characteristics to improve the environmental soundness or sustainability of products Education
Associate in Science (AS) in Business Management
Independence University - Remote
2013 to 2015
Skills
• Planograms
• Merchandising
• Gardening
• Pricing
• Store Management Experience
• Retail Sales
• Assistant Manager Experience
• Inventory Control
• Retail Management
• Loss Prevention
• POS
• Computer Skills
• Computer Operation
• Load & Unload
• Cash Handling
• Marketing
• Pallet Jack
• Organizational Skills
• Warehouse Experience
• Time Management
• Microsoft Office
• Management
• Delivery Driver Experience
• Supervising Experience
• Packaging
• Microsoft Powerpoint
• Shipping & Receiving
• Maintenance
• Microsoft Word
• Order Picking
• Freight Experience
Links
https://www.linkedin.com/in/lacihanner
Awards
Presidents List
2014
High GPA in college
Certifications and Licenses
AED Certification
Present
CPR Certification
Present
First Aid Certification
Present
Assessments
Retail customer service — Proficient
August 2022
Responding to customer situations in a retail setting Full results: Proficient
Filing & organization — Proficient
August 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Attention to detail — Proficient
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Business math — Proficient
May 2023
Using basic math to solve problems in a business context Full results: Proficient
Outside sales — Proficient
May 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Basic computer skills — Proficient
May 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Teamwork: Interpersonal skills — Proficient
May 2023
Responding to challenging team situations at work
Full results: Proficient
Delivery driver — Proficient
May 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Bookkeeping — Proficient
May 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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