Charlene R Hogan

***** ****** *** ****

Inglewood, Ca US 90304

adyuhh@r.postjobfree.com

Charlene's telephone number is 310-***-**** the mobile cellular phone number is accessibly used to pick up your calls anytime!

The objective is to execute outstanding customer service experience brought from our employees onto the customer's of any kind. Qualifications WORK EXPERIENCE

Washington Mutual Bank, Torrance, ca US 02/1998 - 01/2000 Teller

*mastered customer service in, withdrawal, money deposits, cash Loan transactions, and transferred money between accounts, and at the end of the day I closed my teller stand with counting up all of the money stated in the computer system that is to be counted perfectly without no money being left out in other words I balanced every dollar counted correctly and every cent counted correctly

Washington Mutual, Altadena, California US 01/2006 - 04/2009 teller

*Balanced cash drawer *Withdrawal cash *Deposit cash *Wire transfer with cash *Loan transfer with cash *Referral for new accounts *Money transfer from checking, savings, CDs, IRA, business accounts to savings accounts Ralphs, Pasadena, Ca US 01/2009 - 12/2009 cashier *Balance drawer with cash

*Run items of food through the laser magnet reading sku item check in electrical computer system

*Customer service

*Stack food on the isle's in organized way*Take back food customer left in the basket and restack Home Depot, Pasadena, California US 04/2012 - 08/2013 cashier *Cash balance exquisitely*inventory*Ring up the purchased items and bag items *sku item check Lehmann's, Pasadena, California US 08/2011 - 05/2014 Los Prevention *I supervised the floor during my management went to lunch

*Inventory *Camera surveillance*Check cash drawers

*Count the metal detectors that was on the floor in the dresser room

*I Door guard during business hours multitasking position I held Global Solutions Los Angeles, Ca US 01/2014 - 06/2016 Telecommunications *Communicated with distraught customers resolving concerns and questions decreasing negative customer reviews by 75% out of 100 calls *Daily quota of sales that had to be made were 12 sales a day, I closed 30 sales a day that were QA approved and processed *I coached a team of 20 call agents on customer service and on customer support strategies and closing sales *I made top seller for the year while working for Verizon FiOS fiberoptic internet Cable call center VXI GLOBAL SOLUTIONS *Inbound call intake *I know how to makeOutbound call intake for customer service

*Tailor a sales package for Verizon FiOS cable

*Customer Service

*Teamwork multitasking sales teaching strategies management

*l averaged 30 sales a day making top seller for Verizon FiOS fiberoptic internet and cable Talley ups Award received

*Accepted supervisor promotion

EDUCATION

Lawndale High School Lawndale CA, Ca US 1999 - 2005 Diploma, GPA: 3.469

*l was in A.V.I.D scholars program

*Nominated president of A.V.I.D class of 2005

*Nominated most popular class clown 2005

*l had AP college classes in the eleventh grade*l accepted 21 out of 23 California state college acceptance letters of approval for enrollment averaging out and breaking world record ever coming out of low income housing family support systems University of Southern California los Angeles, ca US 2022 - Present currently enrolled in Business Data Analyst's I am currently a student and registered for the Marshall School of Business at University of Southern California. SKILLS*Charlene R Hogan is a member of the Board of Supervisor members of the city of Los Angeles and highly recommended with educational services learned from the University of Southern California

* *Numerical Active Learning- I understand the implications current and future problem-solving and decision making. *I have management skills: Charlene Hogan is an active role model in the Board of Supervisory

* Active Listening- I give full attention to the customers and my employers around me every day at work and I enjoy taking time to understand the points being made communicatively, and I perfect the characteristics of asking questions as appropriate, and not interrupting at inappropriate times.

* Critical Thinking- I use logic and reasoning customer service friendly attributes characteristically and I like to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

* Reading Comprehension- I translate the understanding written sentences and paragraphs in work related documents.

* Communication skills- I Talk to others clearly with pacing myself verbally to convey information effectively.

*leadership management comprehension *I know how to use Microsoft office 365 applications*I can type 40 word per minute *l encourage others to continue at his or her best*l love working with teams in employment *I know how to web Designer proficient in HTML, CSS, and JavaScript, Windows and Mac OS operating systems, and Adobe CS6. Over the last 12 years, I have focused on web, motion, print, video editing, and music creation.