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Call Center Human Resources

Location:
North Richland Hills, TX
Salary:
Open
Posted:
August 10, 2023

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Resume:

**** ******* **** * ******** Hills, TX *****

Cell 214-***-****

Email: adyugj@r.postjobfree.com

Elizabeth Parra

Attributes

Multi task & efficient in MS Office, Search Engines, Class A typist, Fluent in Spanish.

Experience

08/25/2016-04/27/2023 ADT Security Irving, TX

State Licensed to dispatch First Responders in every State in USA Canada & Puerto Rico

05/2014–04/2016 Act Fast Delivery Of Texas Grand Prairie, TX

Office Manager

Responsible for recruiting and interviewing prospective applicants interested in Independent Contractor Driving Opportunity posted Job in indeed.com for several states for recruiting, reviewing background check and drug test.

Input all applications qualified for the IC Driver in system to begin work, prepare badge, and maintain office supplies.

Supported Regional Manager as well as Director assisting with daily spreadsheets for 19 offices under the director. Sent all accurate driver files to corporate office.

09/2012–05/2014 Everest University Online Colorado Springs, CO

Re-Entry Coordinator

Responsible for recruiting and evaluating incoming students. Was Admission 1st now Re-Entry.

Interview prospective students, reading applications and finalizing admissions decisions.

Exceeded quotas & service objectives in a fast paced call center environment.

06/2008–08/2012 AT&T San Antonio, TX

Sr. Consultant

Consult with customers to recommend & sell TV, Phone, Internet & Cell phones of AT&T products.

Demonstrating customer skill efficiencies interacting with multiple online systems while speaking to customers.

Exceeded sales quotas bringing in three quarter of a million dollars in revenue the first year while surpassing service objectives in a fast paced call center environment.

02/2007–04/2008 USAA Bank Origination Specialist San Antonio, TX

Consumer Lending

Inbound member calls requesting Auto loans.

Answer questions and resolve issues based on phone calls from a varied client base. Attention to detail and proven accuracy.

Exceeded member satisfaction and growth by efficiently delivering competitive service to members. Exceeded sales expectations top in sales.

08/2006–02/2007 American Gen Financial Svc (AIG) San Antonio, TX

CSR/Sales

Solicit customers over phone to get new loan applications, telemarketing, and sales position. Review marketing strategies for potential sales.

01/2006–06/2006 American Income Life San Antonio, TX

Master General agent

Train new agents. Set appointments to go into customers’ homes to present and sell Life Accident & Health Ins, writing contracts & collecting premium.

05/1975–05/2005 AT&T Anaheim, CA

Office Assistant VP-Staff

Oversee branches for Sales Special Product Sales & Cross Sales within Affiliate regions, typically $50,000-$100,000+ items.

Serve as liaison between clients & ad layout vendor, managing process to completion.

Sole state support for Cross Sales for 13 states.

Work closely with Human Resources to submit requisitions for new personnel, track force within California & Nevada. Received Council of Leaders Award 1992 & 1999

Education

Roosevelt High School 1973 Los Angeles, CA



Contact this candidate