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Social Media Customer Service

Location:
Los Angeles, CA
Posted:
August 10, 2023

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Resume:

BRITTNEY MILNOR

602-***-**** adyufx@r.postjobfree.com Los Angeles, CA

PROFILE

Dedicated, eager and hardworking with 3+ years experience in marketing, sales, advertising, and social media. I am currently seeking an opportunity to contribute and advance in a role that helps increase revenue and grow the organization I join.

PROFESSIONAL EXPERIENCE

THEYDO Digital Marketing Agency 03/2022 - Current

Account Closer

Managed Marketing, sales pitches, account closing for over 10 Medical Spas. Increased revenue growth to these sites by utilizing social media engagement, cold calling and prospecting, business planning and strategic outreach.

● Reached goal guarantees every month.

● Collaborated with internal partners to create strategic marketing, sales and customer service.

● Maintained records related to sales, returns and inventory availability for Medical and cosmetic treatments.

● Answered multi-line phone system to respond to inquiries and close purchase deals through medspa creating profit and revenue for business.

● Created engaging content for Google, Facebook and Instagram. PACIFIC DENTAL SERVICES 05/2021 - 01/2022

Regional Marketing Representative

Drove product development teams to create and maintain marketing materials for over 40 Dental offices. Increased revenue growth to these sites in 6 months by utilizing social media engagement and strategic outreach.

● Collaborated with internal and external partners to determine upcoming strategy

● Compiled product, market and customer data to generate informed sales and profit projections.

● Created engaging content for Google, Facebook and Instagram.

● Developed pre-season marketing plans to support department and divisional product strategies LA FITNESS 08/2020 to 05/2021

Sales, Front Desk Associate, Billing Department, Personal Training Sales First line ambassador with clients to increase their optimal experience. Created value added options for current and prospective clients which increased revenue. Effectively built rapport and lasting relationships with clients.

● Worked one-on-one with clients creating a customized personal training session followed by selling customized plans based on the clients goals and needs.

● Maintained records related to sales, returns and inventory availability.

● Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

● Calculated billings and posted charges to membership accounts, reviewing charges with guests. EDUCATION

University of Arizona,

Graduated May of 2021 with my Bachelor of Arts: Communication Studies with a minor in Public Health

Philanthropy Director

Kappa Alpha Theta, Philanthropy Director, orchestrated and organized fundraising events with record profits.

SKILLS

Leadership

Exceptional leadership with orchestrating large promotional events. Managed 500+ people, including negotiation with vendors, public speaking to multiple audiences, marketing and selling both in social media and in person. Created interpersonal skills with leadership and teamwork.

Marketing Strategies

A top performing sales and marketing assistant with experience devising innovative solutions to unprecedented challenges. Market strategist, enhancing business and customer goals with collaboration and flexibility.

Sales through technology

Market strategist, enhancing business and customer goals with collaboration and flexibility. Business development-focused product strategist for optimal creativity, statistical relevance and increased revenue all through social media marketing, phone calls, texting, emails. REFERENCES

Nikki Elias, Marketing Manager at Pacific Dental 520) 405 - 5089 Niko Madlangbayan, Sales Manager at LA Fitness 520) 306 - 6916 Leah Aguilara, General Manager at LA Fitness 915) 540 - 0364



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