Customer Service Representative

Bernadette Padilla

**** ****** **. **********, ** 80260

720-***-**** **********@*******.***

Objective: To pursue a position that will allow for personal growth and advancement; with the opportunity to utilize my skills.

Key Tributes:

Attention to Detail**,

Ability to stay on task;

strong ability to multi-task.

**I will make this short, I’m seeking something/someplace I can call my home away from home. I had to take a server position for a few years due to a death in the family that I had to step in and take care of my grandkids. I’m ready now to work from Mon-Friday full time and overtime if needed. I just need a chance from somebody to put their trust in me. I’m reliable and innovative and have good work ethic.**

Customer/Client Focused

Positive Attitude

Organizational Skills

Accountable

Ethical

Team Player

Problem Solver

Type 100+ WPM

*Proficient with Excel, Power point and Word

10Key

Experience:

Liberty Gas and Oil, Denver, CO

Accounts Receivable 2020-Covid

Responsible for payment processing and the collection efforts. Customer service focused, serving as a key contact to facilitate payment of outstanding invoices, reconciled payment discrepancies, provided supporting documentation, monitored outstanding receivables at the customer and invoice level raising awareness with finance and operations leaders when necessary.

Generate customer invoices accurately and timely.

Compilation and review of quotes and tickets in preparation of invoicing to customer

Working directly with Client Service teams, proactively research and resolve billing issues and questions.

Responsible for accurately recording all A/R transactions.

Monitor daily job status and reports.

Discuss issues/concerns with the proper sales representative for customer resolutions.

Cummins, Westminster, CO

Credit Specialist 2019

Locate and monitor overdue accounts.

Customer service and negotiation.

Collection calls incoming/outgoing

Responsible for $2million plus accounts

Followed up emails and phone calls.

Emailed and mailed statements and invoices upon request.

My percentile was in the 29% average range for collecting.

Orthopedic Professionals

Louisville, CO

Billing Specialist 2016-2019

Responsible for Medical Billing for 4 surgeons

Checked in customers and made follow up/reminder phone calls.

Helped train with the Nextgen system.

Knowledge of Medicaid, Medicare, and other Insurance Policies

Sent out Explanation of Benefits.

Southern Glazers Wine and Spirits, Denver, CO

Credit/Collections 2014-2016

Handled inbound and outbound calls in a professional and courteous manner.

Checked and released daily orders for next day delivery.

Follow up on sales payment commits.

Reviewed service charge report for incorrect charges.

Reconciled customer accounts.

Notified customers of discrepancies.

Placed collection calls.

Maintain low delinquency percentage.

Listened to customer needs and respond appropriately.

Worked closely with sales, communicated problems and discrepancies.

Sent Reminder and Final letters to customers on past dues.

Colorado Department of Revenue Lakewood, CO

Admin II 2010-2014

Customer Service Representative

Provided information on how to reinstate Driver’s Licenses.

Answer phones mailed correspondences.

Provided Interlock Information and Information to reinstate

Driver’s licenses.

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