Customer Service Representative
Resume:
DENISE ZAMORA
Phoenix, AZ *****
adyufq@r.postjobfree.com
Responsible people leader and ethical decision maker. Adaptable enthusiastic customer service representative able to take accountability. Able to balance resiliency and deliver service mentality successfully.
Work Experience
Telephone Survey Representative
Let's Take Survey's - Phoenix, AZ
March 2023 to Present
· Remotely working from home in a designated office space.
· Collect answers, opinions, and information from clients and submit and document info into a database online.
· Made average of 100 outbound calls per day
· Overcame objections using friendly, persuasive strategies Senior Health Associate Rep
McKesson Specialty Health - Scottsdale, AZ
June 2021 to December 2022
· Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
· Engaged with customers to build rapport and loyalty.
· Updated account information to maintain customer records.
· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
· Participated in team meetings and training sessions to stay informed about product updates and changes.
· Remotely worked in a dedicated home office work space. Customer Service Representative
RemX Specialty Staffing - Phoenix, AZ
January 2021 to June 2021
· Remotely worked from home in a dedicated work office space.
· Updated account information to maintain customer records.
· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
· Responded proactively and positively to rapid change. Telephone Survey Representative
Let's Take Survey's - Phoenix, AZ
February 2020 to January 2021
· Collect answers, opinions, and information from registered clients to document and save into database online.
· Worked onsite prior to the Pandemic.
· Remotely worked from home in a dedicated work space during the Pandemic. Education
GED
November 2006
Skills
• Outbound and Inbound Calls
• Customer Service
• Decision-Making
• Interpersonal Communication
• Service Mentality
• Good Telephone Etiquette
• Decision-Making
• Service Mentality
• Active Listening
• Self-Motivated
• Interpersonal Communication
• Customer Service
• Self-Motivated
• Active Listening
• Outbound and Inbound Calls
• Good Telephone Etiquette
• Data Entry
• Salesforce
• Microsoft Office
• Typing
• Medical Office Experience
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