JULIEN NUNEZ

Niagara Falls, NY ***** C: 716-***-**** adyuf8@r.postjobfree.com

Summary

I'm a well balanced all around worker and like to challenge myself to new experiences. Ive had multiple different jobs taking on and learning different skills. I can offer great teamwork and work ethic as well as having great customer service.

Skills

Friendly demeanor

Resolving conflicts

Process improvement

Business operations

Problem resolution

Customer service

Relationship development

Team building

Communications

Team building

Cash management

Cash transactions

Team management

Experience

Keybank Senior Customer Service Rep 11/2021-Current

Help clients resolve debit card/ credit card issues

Assist with escalated situations for clients

Remote working

Customer service

Taking payments

Use of diff systems

Helping reps with issues questions

Casino Dealer12/2018 – 04/2021 Seeneca Niagara Casino & HotelNiagara Falls, NY

Explained rules, took bets, and delivered payouts to facilitate movement of games.

Provided gambling chips and coin money in exchange for legal currency for players to join in games.

Achieved minimum complement of players at tables by participating in short-handed games.

Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.

Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.

Communicated with supervisors and managers about suspicious or unruly behavior from patrons.

Performed functional game duties quickly by efficiently handling money and chips.

Maintained enjoyable environment by entertaining and engaging players at tables.

Front Desk Manager01/2018 to 12/2018Red Maple InnNiagara Falls, NY

Managed customer complaints and rectified issues to complete satisfaction.

Developed lasting relationships with guests that built loyalty and drove hotel revenue.

Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.

Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.

Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.

Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.

Arranged special accommodations for guests to maintain optimal satisfaction

Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.

Cook03/2017 to 02/2018Judi's LoungeNiagara Falls, NY

Maintained consistent quality and high accuracy when preparing identical dishes every day.

Set up and performed initial prep work for food items such as soups, sauces and salads.

Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.

Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.

Dishwasher03/2016 to 01/2017Ponderosa SteakhouseNiagara Falls, NY

Washed pots, pans and trays by hand and using industrial washing machine.

Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.

Maintained clean and well-organized kitchen areas to promote efficiency.

Maintained and repaired dishwashing machine to keep dishes clean and kitchen running smoothly.

Host/Server DENNYS 05/201*-****** Niagara Falls, NY

Bring food to customers

Make sure all food and drinks are to their liking

Cash out customers when they’re ready

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