YERLENYS RIVERA

Houston, TX ***** 832-***-**** adyuev@r.postjobfree.com

CAREER PROFILE

Energetic and disciplined professional with a strong background in project management, and customer service. Having the potential to provide reliable and fast delivery of sensitive medical products while maintaining a high degree of professionalism and client satisfaction. Possess outstanding communication and organizational abilities, as well as strong attention to detail to effectively handle complicated logistics and prioritize time-sensitive deliveries. Experienced in maintaining compliance with applicable rules and procedures, guaranteeing the safe and secure delivery of any items under supervision. Capable of working alone or as part of a team and adaptable to new technologies and systems. Looking for a remote opportunity in a dynamic organization with career advancement potential.

AREAS OF EXPERTISE

Business launch

Sales coaching and mentoring

Product and Service Sales

Professionalism

Telephone Demeanor

Computer Skills

Bilingual

KPI Management

Presentations

Employee Interviewing

Communication Skills

Customer Service

Project Management

Orientation and Onboarding

Flexibility

Leadership Development

Attention to Detail

Training and Development

SUMMARY OF CORE QUALIFICATIONS

Expertise in the use of GPS and other tracking technologies to ensure timely and accurate delivery.

Knowledge of medical waste and other biohazardous materials processing, storage, and disposal.

Strong dedication to providing exceptional customer service and the ability to represent the business in a professional and positive perspective.

Ability to keep a high degree of organization and attention to detail while working remotely.

Aptitude to learn new skills, software, and technology in order to increase remote job efficiency and effectiveness.

Ability to prioritize work and achieve deadlines in a fast-paced, time-critical situation. PROFESSIONAL EXPERIENCE

Delivery Driver Present

Door Dash, Uber, and Instacart

• Navigate to the customer's location and deliver the order using GPS and maps.

• Provide updates on the delivery status to the consumer by text or phone.

• Handle cash and credit card transactions while collecting money from a consumer.

• Always keep your delivery bag and vehicle clean and organized.

• Follow all safety precautions while driving and taking directions.

• Respond to consumer complaints or difficulties promptly and professionally.

• Follow business policies and standards for food handling, safety, and cleanliness. Owner Feb 2019 – Jan 2021

Bryanna's Couture Boutique and Beauty Bar SAN JUAN, PR

• Managed day-to-day business activities.

• Employed performance data to review and enhance operations, target existing business circumstances, and predict needs.

• Generated revenues on an annual basis, and industry expansion was properly capitalized on.

• Developed critical operational efforts to drive and sustain significant business growth.

• Developed sales presentations and marketing campaigns for key clients to enhance product sales& brand awareness.

• Recommended, chose, and identified items for customers, and engaged in polite conversation to determine product requirements and desires.

• Styled mannequins and created retail displays to showcase important pieces and consumer engagement.

• Enhanced client loyalty and retention by providing outstanding shopping experiences.

• Founded and managed a retail sales company, increasing revenue to $85,000 in the first year. Project Manager/ Quality Inspection Manager Jan 2018 – Jan 2019 Ceres Environmental San Juan, TX

• Collected, analyzed, and distributed statistics.

• Managed internal workers, contractors, and vendors.

• Estimated new project financial requirements.

• Achieved team success through a common goal and the acknowledgment of high performance.

• Monitored staff organization and recommended changes to everyday functionality.

• Developed strategies and communicated deadlines to guarantee that tasks were finished on time.

• Managed project and data analysis to find areas for improvement. Senior Performance Manager/ 3rd Degree Master Sales Agent Aug 2009 – Sept 2017 RED VENTURES Fort Mill, SC YR

• Oversaw 200+ agents and gave guidance as needed during the sales process.

• Documented general reports on each team member's performance and goals.

• Monitored, organized, and instructed the squad on a daily basis.

• Ensured CA follow-ups.

• Responded to agent calls and coaching when needed to enhance performance.

• Monitored key performance metrics, and systems were developed to promote partner success and development.

• Employed analytical tools to gain insight and improve performance.

• Developed, monitored, and analyzed key performance measurement variance.

• Managed teams to achieve objectives while meeting production, quality, and safety targets.

• Directed the quality control process to ensure that performance inputs were accurate.

• Collaborated with technical resources to do root cause investigation and prevent future problems.

• Implemented quality assurance practices at each stage of development.

• Evaluated employee performance and provided constructive criticism to help them improve their abilities. Bilingual Customer Service Representative Feb 2008 – June 2009 Cablevision Newark, NJ

• Debugged the machinery and make the planned tech visit when required.

• Handled up to 50 calls every day from both English- and Spanish-speaking clients in a bustling, hectic office.

• Processed manual forms and updated digital information to maintain current and correct client account data.

• Resolved issues with products or services to improve retention and sales.

• Communicated with management and sought to find solutions when client complaints became worse.

• Attained and maintained departmental performance goals.

• Recommended items, and thoroughly explained specifications to customers.

• Met customer call standards for service levels, response time, and productivity.

• Every client received great service by using significant product and service expertise and delivering inviting, happy experiences.

• Cross-trained and supported other customer service managers.

• Responded proactively and constructively to fast change. EDUCATION

June 2004 Associates Degree: Business Administration YerlenysBryanna'sEugenio Maria De Hostos CC - The Bronx, NY CERTIFICATION

MAY 2004 - JUN 2008 BRONX, NY

TRAININGS

• Member of the Student Government Association (SGA)

• Completed professional development in Leadership

• Elected to Student Vice President for SGA from 2005-2006 REFERENCES

Available upon Request

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