Ramel Advincula

***** *** ****** *** *******, Ca 94580

650-***-****

adyubu@r.postjobfree.com

March 01, 2023 – Present

Avatar Hotel Santa Clara, a Tapestry Collection by Hilton Assistant General Manager

• Cooperating with the General Manager and assisting with anything from project to staff management.

• Upholds the hotel's commitment to hospitality within the brand standard.

• Oversee the operations functions of the hotel, as per the Organizational chart.

• Overseeing the five Departments (Front Office, Housekeeping, Food and Beverage, Engineering and Security), from staffing, scheduling, Projects and daily operational task.

• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

• A strong understanding of P&L statements and the ability to react with impactful strategies.

• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

• Ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards.

• Act a Human Resources, resolve any staff related issues and concern. Abide, commit, and follow California Labor Law. Hiring and Training.

• Schedule staff within the desired budget. Interview and hire staff.

• Helping in the procurement of operating supplies, equipment and contracting with third-party vendors for essential equipment and services.

(Hotel is not operational until tentative opening date of September 25, 2023) March 2022 – March 2023

SpringHill Suites by Marriott Oakland Airport

Assistant General Manager

• Provides assistance to General Manager in all facets of daily operation, expenses and budget.

• Actively seek to provide development opportunities for staff: provide specific and objective feedback to maximize performance.

• Act a Human Resources, resolve any staff related issues and concern. Abide, commit and follow California Labor Law.

• Schedule staff within the desired budget. Interview and hire staff.

• Assist all departments (budget, scheduling, operations and staffing) ie; Housekeeping, Food and Beverage and engineering.

• Act as Director of Operations and Security.

• Upholds the hotel's commitment to hospitality within the brand standard.

• Prepare performance reports related to daily operations.

• Demonstrates a high level of customer service at all times.

• Respond and resolve all guest issues and complaints in timely fashion, including GXP.

• Maximize room occupancy and use the up-selling techniques to promote hotel service and facilities.

• Act in accordance with fire, health and safety regulations.

• Reconcile A/R accounts in a timely manner.

• Understands thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge.

February 2016 – April 2022

Hilton Hotels

(Hilton San Francisco Financial District, Embassy Suites Milpitas / San Francisco Airport-Waterfront, Director of Operations/Rooms/Front Office/ Executive Housekeeper (Cross-Trained)

• Directly supervises all Hotel office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget.

• Upholds the hotel's commitment to hospitality.

• Prepare performance reports related to front office.

• Forecasting and Budget

• Maximize room revenue and occupancy by reviewing daily status.

• Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. ie flash report, allowance etc.

• Ensure implementation of all hotel policies and house rules.

• Operate all aspects department computer system, including software maintenance, report generation and analysis, and simple configuration changes.

• Prepare revenue and occupancy forecasting.

• Maintain required pars of all front office and stationary supplies.

• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

• Conducts regularly scheduled meetings of front office/housekeeping personnel.

• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

• Resolves guest problems quickly, efficiently, and courteously. Make follow ups.

• Trains, cross –trains, and retrains room operation staff.

• Maintain working relationship and communicate with all departments.

• Attend and contribute to the weekly Budget and P and L Meeting

• Responsible for closing duties, including balancing daily transactions and activity sheets for each department. Posting charges are accurate and closing guest accounts, processing cash, checks and verifying credit cards accounts.

• Check accounting reconciliation of guest account and set-up accounts receivable.

December 2000 – February 2016 - Marriott Worldwide Hotels

(Burlingame, San Francisco Marquis, Renaissance Parc55) Director of Front Office/ Front Office Manager/Night Manager

• Supervised Front desk, Staffing, ensuring the correct sequence for proper registration and check outs. Assigning specific task to agents relative to credit, registration cards posting charges, and overall organization of front desk.

• Monitored guest account and guest ledger history.

• Responsible for closing duties, including balancing daily transaction and activity sheets for each department.

• Initiated and developed Front Desk Standard Operation Procedures.

• Daily/Nightly accounting reconciliation of guest accounts.

• Ensuring seamless transition during shifts.

• Supporting associates in resolving guest issues effectively and in a timely manner to ensure guest satisfaction.

• Order and maintain front desk supplies.

• Coordinate and assist other Marriott properties (Task Force). Computer Proficiency:

Microsoft Word, Excel, Outlook Email

Education:

University of the East – Pre-Dental

Unciano College of Dentistry – Graduated 1988

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