Natasha Llamas

Loan Origination System Analyst

Eastvale, CA 92880

adyua5@r.postjobfree.com

+1-951-***-****

15+ years experience in mortgage processing

Able to quickly learn and utilize concepts

Experience in software such as, Microsoft word, excel, outlook, Calyx Point, Encompass, Doc Magic, Consumer Connect, Blend, Zendesk, Fresh Service and Mobi/Capacity Able to provide exceptional customer service to all affiliated companies Quickly respond to both internal and external party's needs and requests Prioritization and organization

Strong verbal and written communication skills

Able to execute tasks under limited supervision

Attention to detail

Data entry

Familiar with Corelogic and DU systems

Able to ensure all weekly and monthly goals are fulfilled Able to handle and work at a fast-paced environment while managing multiple tasks Ability to handle confidential information with discretion Some VA knowledge

Authorized to work in the US for any employer

Work Experience

LOS Support Supervisor

Paramount Residential Mortgage Group - Corona, CA

September 2017 to March 2023

Supervised a team of loan support analysts. Handled support ticketing system and assisted in resolving issues pertaining to loan operating software, DU/LP approvals, loan beam, borrower eSigning portals, 3rd party verifications, and disclosures.

Responding to customer queries in a timely & effective manner via ZenDesk or Fresh Service Documenting & logging issues

Working with borrowers to assist them with going through application flow and eSigning process Loan Production Partner

Golden Empire Mortgage - Chino, CA

November 2016 to July 2017

Meet with clients for initial consultation/ loan app Collect all documentation and order verifications and credit report Pre process file for pre approval

Run DU/LP

Order and review title profile and property taxes

Order flood cert

Issue pre approval to consumer and agents

Issue needs list to customer and follow up consistently Review purchase contract

Order escrow/title and appraisal

Lock rate based on LO request

Disclose file following TRID guidelines and set up signing with borrower Processing Specialist

Springboard Solutions - Riverside, CA

March 2012 to October 2016

Review assigned files for Eligibility based on program and guidelines Contact Homeowners for all needed documentation

Calculate income and DTI ratios for accuracy

Run loan safe for property details/request property profile if needed Request tax transcripts

Provide weekly status to Homeowners on all files

Submit file to Eligibility department for approval decision Loan Processor

California Bank & Trust - Irvine, CA

August 2010 to January 2011

Order appraisals or Recert of values

Open title & escrow

Order payoffs

Order Homeowners insurance

Request HOA certs from Association

Submit check requests to accounting dept.

Request credit supplements

Order tax transcripts using Landsafe website

Requests verifications such as VOE, VOM/VOR, VOD

Stack files in proper order for underwriting

Keep daily notes in system

Education

Saddleback College - Mission Viejo, CA

November 2006

The American School of Mortgage Banking - Irvine, CA May 2005

Mount San Antonio College - Walnut, CA

August 2003 to June 2004

Skills

• Credit analysis

• Microsoft Outlook

• Systems Analysis

Contact this candidate