Customer Service Data Entry
Resume:
RESUME
Sandra Garza
San Antonio, TX 78255
******.*.*****@*****.***
Career Objective:
To build a long-term career in a medical care industry with opportunities for career growth and advancement.
Skills and Summary of Qualification:
Over 20 years of strong customer service including the following:
• A strong commitment to quality and excellence.
• Excellent inter-personal skills.
• Professional, friendly and efficient customer service.
• Computer literate in Microsoft Office applications, (MS Word, Excel and PowerPoint)
• Multi-tasking abilities adapt well to new environment.
• Excellent organizational skills-Analyzing and problem solving-Detailed oriented.
• Data entry, type 40 words per minute skilled at 10 key by touch.
Trainings and Certifications:
• Completed computer training for Kaiser Permanente Center System, (CIPS, Email Lotus Notes, Outlook, KP Payroll System, Kaiser Main Frame and Centricity-KP Schedule
Employment History:
November 2022 - Present
Scheduler II
GIA Alliance Gastroenterology Consultants of San Antonio
• Assist with high call volume
• Maintain physicians schedules scheduling office visits and procedures done via phone
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Take triage call messages for medical staff an doctors
January 2007 - March 2022
Support Service Rep, (Timekeeper/Scheduler)
Kaiser Permanente Foundation, Medical Center, Fremont, California
• Generates and maintains computerized master schedule on a 28-day basis covering all nursing shifts throughout the hospital.
• Addresses all urgent staffing and payroll situations.
• Provides necessary information to payroll to ensure employees are paid in accordance with CBA’s or other Kaiser Permanente policies and guidelines.
• Interpret coded timecard module that arise and process timecards for payment on a bi-weekly basis.
• Documents discussions with staff and management to ensure that contract provisions are followed.
• Negotiates with staff to cover vacant shifts.
• Enter all current information from the Time Correction Sheet into the time system.
• Retrieve and investigates log and all pay adjustment to employee with the appropriate reason code and notifies Manager of adjustment.
Life Long Medical Care:
2002-2007
Medical Receptionist
• Answer phones, schedule appointments
• Print daily provider schedules
• Daily reminder calls
• Adjust schedules accordingly
• Check patients in/out
• Responsible for collecting insurance co-payments, calculate end of day totals
Education:
• High School Diploma
• Certificate in General Office Procedures
• Certified Executive Secretary Bilingual
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